Customer Ratings & Reviews

I’ve 4 break on me in a row. Kept having to return them and my current one is still broken. The earbuds pieces either break because they are flimsy (even though I am delicate with them), the sound will go out in on ear completely, and the Bluetooth barely connects. The only good thing I have to say is that the customer service is good at replacing them for free, and the sound quality is okay when it DOES work. The Bose QC1 was better, it didn’t break for a long time. But when I got my replacement QC2, I started having problems within ONE WEEK of my purchase EACH time I had to replace them. Whoever is running Bose is clearly making their products cheaper and flimsier in order to maximize profits. Welp you’ve lost a customer. I’m never buying from Bose again

Bought them cause I lost my old headphones and heard great things about the Bose although I’ve owned other headphones these aren’t what I expected. They are good headphones but could have been better.

Great for music and running etc. Horrible for phone calls for you and the reciever, tone is way to low, they can hear you, but you can barely hear them. No wireless charging, no multipoint connecting. Too much money for what you get. Sony wf 1000xm5 earbuds for the win!!

The sound quality is good, but it's Harder to find the best fit compared vs older Bose models.

I like the headset. They are not the best but they have good sound. Battery life to short.

I usually don’t buy myself anything. I really splurged on myself this time. Not only was the price good but the noise canceling and the sound is fantastic

Best earbuds I've ever had. Excellent sound quality. I can hear all the details of music (even complicated metal tracks). Noise cancelling is really amazing and, to me, yes! it's best in class.

Just what we have been looking for, found and purchased at Best Buy with no problems at all, great advice from an associate with no pressure at all, thanks for the help, advice and purchase!!

Bose never disappoints when it comes to sound quality. These little guys are no exception. The only downside for me is that I can't seem to keep them in my ears. Still 5 star worthy.

Dirty little secret if you search online, that many users are plagued with a bug that causes random, repeated disconnects that require deleting, resetting and repairing of these buds - to work; and then go through the whole thing again the next day you use them. OR - you must delete thier buggy connection app on your phone, in which case you can no longer change the earbud options since the app controls all that I just got hit with this after 9 amazing months; I've owned several pairs of the QC headphones since they first came out and use them all the time while flying. I fell in love with the earbuds after switching but my last 2 flights have completely changed my attitude. On both flights, the earbuds dropped my iphone connection and refused to reconnect. On thei first flight, it happened mid-trip. So I attempted a reset and re-pair process, to suddenly learn Bose REQUIRES internet connection for their app to repair. AND the buds default to transparent mode, so I had no connection to entertainment and NO noise cancelling for roughly 4 hours...miserable. Yesterday, it disconnected again while we were taxing, so I did manage to discreetly use my cell service to reconnect and repair. It disconnected again after 2 minutes in the air, and so all I could do was sit in silence for a 5 hour flight. Now, I just checked the internet and see all kinds of posts from users having the same issue with their buds, typically weeks or months after use. But the infuriating thing is Bose has known about this problem for at lest 2 years based on the post dates and the application has not been fixed. So, I just deleted my iphone app - and now have no way to change the listening options or EQ settings....but it does now stay connected. WAY too much money to spend on a buggy product. I'll go back to the headphones.

These earbuds have it all. Great sound, great noise canceling, great phone calling. Deleting the app and using the buds without it solved all connection problems for me.

Firstly I would like to add I have been fully invested in the Bose audio products over the last 15 years and I have been very impressed by them. These earbuds however have been disappointing at best. I have at the same time a set of Bose Open Ultra buds (which I really like) and I have had none of the issues I will address in this review. I was looking for a pair of noise cancelling earbuds for in the office and I was sure the bose QC Ultras would have been the answer. I have had 4 (yes four) pairs of these which have had similar and yet varied connection issues. I have had issues connecting and saying connected to these to both Android and Apple phones and two different windows 11 laptops. I have had issues with out-of- phase sound to the two ear buds, dropping connection to the app/phones, lack of connection and remaining connected to the laptops. I have found with two of these pairs of earbuds I had to constantly perform a factory reset on the buds to re-establish the connection. At the same time I have a paid close attention to the step-by-step instructions, where I have had issues I have followed through on recommendations from Bose help all to no avail. Ultimately, I gave up on Bose for this application and went to the Sony XM5 earbuds. I have had them for a few days now and there has been a connect one and forget aspect to these with both my mobile phones and laptop. I can recommend them. One final point I would like to add is the fantastic support and no hassle exchange on these Bose earbuds through Best Buy. There has been no problems with the exchange/replacement and this has been refreshing from a consumer point of view. I would highly recommend Best Buy on this experience

Great sound, noise cancellation and separation. I actually prefer them to my Apple AirPods Pro. Only downside is battery life could be a bit longer.

Must have a bad pair but online search showed it’s a fairly common problem… my battery life is terrible maybe 3-4 hours and my case won’t charge them past 80% even overnight. Unreliable charging and crap battery life is making me return them. Amazing ANC and audio so sad to have to find something else

So far they have been awesome at noise cancellation when I’m at home and the aware feature when I’m at work comes in handy as well! Would recommend

Sound is incredible. Picks up mid-range and higher very well, so that it's not drowned out by bass. Every thing is easy to use.

It is very good I really like the sounds it makes while listening to music during work. I really recommend this.

They work great i am very happy with them. I would recommend these. Theu are a bit pricey but worth the money.

They are pretty but they are uncomfortable and the battery expands very little and also the sound is good but when I walk within 10 meters it cuts out. If they told me to buy them again (No)

I get complaints from those on Team meetings that they get a lot of background noise from these headphones. I'm not sure why as my study door was shut. I was told like someone was moving boxes or something rubbing on your shirt.