Customer Ratings & Reviews
- Model:
- 882826-0020
- SKU:
- 11919987
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
to a friend
Talk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When talking on the the phone people can’t hear you
No, I would not recommend this to a friendGreat sound, for about 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Bose brand as I think they are the best. But with this earbud the perfect and great sound only lasted about 4 months before it started sounding muffled and dull. Have to turn the volume up on the phone to pretty high to just hear it anymore instead of having it really low right at the beginning brand new. The rubber ear pieces also break really easily and are useless after a couple months as well. I wouldn't recommend these for the price at all.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Micro,
I am sorry to hear that your QuietComfort Ultra Earbuds don't sound as good as they used to. Please check our fit guide to make sure you are correctly wearing the earbuds, in order to get the best comfort and audio experience: https://bose.life/3uWVAlx
Also if you need to replace your eartips or stability bands as they are damaged, please contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Bose QuietComfort II EarBuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had these headphones for about a year and they disconnect every few days. Putting them back in the case does not work on resetting them. I have to hold the button on the back to reset them and then repair everytime it does this. 100% not worth the money.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Dakota,
I am sorry to hear about the connectivity issues you are experiencing with your QuietComfort Ultra earbuds. Please follow these steps to fully reset the earbuds when you experience this issue: https://bose.life/qcufr
For further assistance, you can always contact our support team: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support
Not Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality not close to top tier competitors in price range like Sennheiser Momentum TWS 4, Denon Pearl PRO and Audio Technics EAH-AZ80, bulky earphone, not commom ear tips so it's hard to put other brand ear tips and the worst for me, don't block out wind noise while riding my bike like sennheiser and Audio Technics does flawllesly.
No, I would not recommend this to a friendWorth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my 14 year old daughter and she absolutely loves them. Paired perfectly with her iPhone 13.
I would recommend this to a friendBose - earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY GOOD !! I LIKE THEM ALOT!! I Would def Buy them again and again!
I would recommend this to a friendConnection, Sound, and Charging Issues - Not Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones I've ever had. They have trouble connecting to my phone and laptop, they will disconnect in the middle of an activity (i.e. during a work video call, in the middle of listening to something on my phone, etc.). They will sometimes connect only 1 earbud and not the other. They will sometimes not charge despite being in the case and plugged into a charger. I am going back to Airpods. Worst experience.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we always aim for the highest quality products, so this is unusual to hear. These use Bluetooth 5.3 with a connection range of upto 30 feet (9 metres). Please follow the steps here to ensure a perfect connection
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001bugaAAA&language=en_US
We recommend using a charge that is is 5v and 3 amps for the earbuds. There is help here to make sure these charge perfectly https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001brOxAAI&language=en_US
Thanks
Matt - Bose Customer Service
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds, they work great! I would definitely recommend
I would recommend this to a friendLosing connection and noice cancelations sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im always losing connection with my phone. i had to uninstall the app to make it work, and noice cancelations comes and goes on really loud noise. Also, battery sucks they dont even last 8hrs
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear of your disappointing QuietComfort Ultra Earbuds experience! The battery will last 6 hours with Immersive Audio off, and 4 hours with it on. However, a charging case with 100% charge will power your earbuds for a further 18 hours, keeping them topped up. If you find the noise cancellation isn't working optimally when loud noises occur, try disabling ActiveSense, a setting where the noise cancelling is not active 100% of the time. Use the main screen of the Bose app to turn ActiveSense off. If you find that reinstalling the Bose app causes connectivity issues again, then try a reboot of your smartphone, and if that doesn't help, your local support team will assist you via further troubleshooting. Warm regards, Fiona M. - Bose Customer Support
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing these headphones work great love using them
I would recommend this to a friendDon’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bout these for my wife and they didn’t last long the left side stopped working differently not worth the price. I have a cheap pair of JBL earbuds and I use them for yard work and they work
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Michael,
I am sorry to hear that one of your QuietComfort Ultra earbud stopped working.
In order to clear any potential internal errors, please try to reset your earbuds, following these steps: https://bose.life/qcufr
If you need any further assistance, please contact us directly: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
My Ear Candy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Them So Much Losted A Pair A Week After Buying.Had To Get Hole New Set
I would recommend this to a friendA source of frustration
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money they dont connect and they make this awful white noise and don't cancel any noise. This is a source of frustration I don't recommend anyone to buy them.Now they don't connect phone calls
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Juan.
Thank you for your post. Sorry to hear that you were having difficulty with the connection and noise cancellation of the earbuds. Here are some troubleshooting steps to address both issues: https://bose.life/4hjT6Bs. It is also recommended that you reboot your phone. If you need assistance, please feel free to contact us at https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Freat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my husband's for Christmas and he really liked them .
I would recommend this to a friendConnection Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these earbuds for about 2 weeks, then they started to randomely disconnect from my iphone. I had to jump through hoops to get them to reconnect. Best Buy will only refund or exchange for 14 days! After that you have to go through Bose. Calls, chats, you know how that goes! Buyer Beware. The reviews about connection issues are true.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Amy,
I am sorry to hear that you stopped loving your QuietComfort Ultra Earbuds due to connectivity issues.
We would love to help you with them, so fully resetting them following these steps is not helping: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001c0obAAA&language=en_US
Please contact our support team directly: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
Ruined many workouts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but please get rid of the “Quiet” “Immersion” sound modes. During workouts, my sweat or hair grazes the head phone causing it to skip endlessly between all the modes. Just get rid of it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm glad to hear you like the audio quality of your QuietComfort Ultra Earbuds! Small amounts of sweat or hair should not make a difference to the earbuds' functionality. However, if your hair is wet, you should try to ensure it isn't interfering with the touch surface, e.g. by tying your hair or using a headband. If you experience further issues, our support team will be happy to advise further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent...! grait service Deliver speed, thanks..!!!!
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Them.......... .................................
I would recommend this to a friendNo good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept disconnecting, and the microphone picks up background audio.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'm sorry to hear you experienced repeated disconnection issues. This certainly shouldn't be happening so I'd recommend visiting our help page (https://bose.life/3UdVqQu) to troubleshoot this. Generally, disconnection issues occur when you are too far from the paired Bluetooth device. Please keep within 10m/33ft of the device. With the microphone, please ensure your buds are pointed towards your mouth when inserted in the ear. This will help with microphone pickup accuracy.
Jeff - Bose Customer Support
Not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t a huge fan of these. I bought them in hopes of something different and it was not worth the price.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jesus,
I am sorry to hear that you are not fully satisfied with the QuietComfort Ultra Earbuds.
If there is anything we can assist you with, please feel free to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support