Customer Ratings & Reviews
- Model:
- 882826-0020
- SKU:
- 11919987
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
to a friend
Horrific Connection Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.80% of the time you will have to go through multiple steps to get these to connect. It takes 5-10 minutes for the work arounds. I owned the first generations and never had any issues. They need to do a software update or stop selling these. Internet is loaded with people having same issue.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear about the connection issues you've been having with your pair of QuietComfort Ultra Earbuds. You can try re-syncing the earbuds and charging case, by putting both earbuds in the case, waiting a while, then inserting the right earbud before the left. If this doesn't remedy the issue, there are other troubleshooting steps we can try, so please contact our customer support team for further assistance. Warm regards, Fiona M. - Customer Support
Don't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good, but $299 gone after a year or two. It don't last it should. Keep breaking apart, and I had to use super glue to keep from not breaking. Left side died first. Keep your money for sonething cheaper like Jabra, Samsung and Apple. I had Jabra and Samsung before, They didn't in 3 years, I just gave them away.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that your QuietComfort Ultra earbuds are broken.
We would love to hear more about your issue to help, so please contact our support team: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support
A Frustrating Experience Not Worth the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Bose earbud model is an absolute disaster—the worst they've ever dared to release! Pairing it with my iPhone is a gamble; sometimes the left bud connects, sometimes the right, or it just gives up and disconnects entirely. Their so-called Bose Music app that's supposed to help switch devices is a complete joke. Utterly useless. I've submitted numerous complaints, only to be told I'd get a replacement after a long wait of 4 weeks! Really? So, if you're keen on throwing away $300 for a bundle of issues and enjoying a month-long wait for a replacement, by all means, go for it. @Bose, it's disgraceful that you're selling such low-quality trash! I'm beyond disappointed. These awards and glowing reviews have to be fake. This product is a nightmare—Avoid it!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Sunil,
I am very sorry to hear that you are having connectivity issues with your QuietComfort Ultra Earbuds.
If you have already contacted our support team and are waiting for updates regarding a replacement, please don't hesitate to contact us again so we can help you further: https://bose.life/contact Best regards, Lau - Customer Support
ANC is great but…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Bose QC earbuds version. and it works flawlessly. When the Ultra version is in the horizon of being release, I gave the earbuds to my wife and pre-ordered the ultra version. So excited when I got it. Been using it for almost a week now but there’s this issue with the Noise cancelling. While listenin to music (apple and amazon music) or watch youtube videos the ANC keeps turning off and on. It happens every now and then. I tried disconnecting and reconnecting it from my iPhone 13pro max. It works a bit for a few hours and then the ANC on and off is acting up again and it’s very annoying. Anybody here experience similar issue? I have until end of the month to decide to return it or not. I prefer to keep it if the issue is fix for good, But if the issue is not resolved before end if the month, I am returning it. Thanks.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
Thank you for leaving this review. I am sorry to hear that you are experiencing this issue with the noise cancellation.
First, I would suggest checking this article to make sure you are wearing the earbuds correctly and using the right eartips and stability bands: https://bose.life/48KuAFk
Also, the issue could be linked to the in-ear detection sensor, so please try to disable this feature in the app and see if it helps. If you are still experiencing any issues, please don't hesitate to contact our support team. We are always happy to help. You can find our details here: https://bose.life/contact
Nic - Bose Customer Support
Trash earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the earbuds. Definitley not worth $300. Save your money. Ear buds always pause music or hangs up calls when you adjust the ear buds. When you're on a call the other person sounds far away. Music not loud enough.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I would recommend checking the fit of your earbuds following our guide here https://bose.life/464ZWoC as we would not expect you to need to constantly adjust the earbuds during use. Should you need to adjust the earbuds during use, please touch them by the side of the earbud to avoid touch the touch sensitive surface.
We can help you with this, please contact us https://bose.life/contact for support.
Nic - Bose Customer Support
Great earbuds, but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for just over a year. They worked great and provided me with a decent listening experience. One month after the warranty ended the right ear bud stopped working and the case will no longer connect to bluetooth. Called support and they said there wasn't anything they could do. I won't be buying another $300 pair of earbuds that only last a year. Too many other options out there.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jon and thank you for your review, We are sorry to hear that one of your earbuds is no longer working.
One thing to try that could help you get these working is make sure the Stability band is seated correctly as this can prevent the earbud from making contact with the charging pins in the case, this guide can help you check they are fitted correctly https://bose.life/3X5Q9fL.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Worked for 3 months for $250!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a dedicated Bose consumer. I own two sets of noise cancelling headphones, a Bose sound system, and Bose noise-cancelling earbuds. Less than 2 months after purchasing the Bose earbuds, the right earbud stopped charging. I went through all troubleshooting instructions to no avail. Called Bose and they offered a replacement for $195. I paid over $250 and they lasted all of 3 months!! I always thought I could rely on Bose, but I will be switching brands.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Daniel,
Thanks for writing about your experience with the QuietComfort Ultra earbuds. It is disappointing to hear that you experienced issues with the right bud charging. That certainly shouldn't have happened. Please note, when you purchase a product from Bose or an Authorized reseller like BestBuy, the product comes with a one-year warranty in the USA and Canada, so if it does develop a fault of its own accord then we will replace it free of charge. Please get in touch with our team via https://bose.life/3ET4mCs. We will be happy to assist further.
Jeff - Bose Customer Support
Battery Life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning I was in love with those earbuds. but now the battery is not working. I charge them and when I want to use it said battery 10%. When you decide pay that amount of money of earbuds you want quality back. I have to say it I never had this situation with Beats.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Adriana, I am glad you love the QC Ultra earbuds. We do have a ton of troubleshooting that can help with battery related issues. You can view these on our support webpage here: https://bose.life/3ZvuiOK. Should you need additional support, please contact our technical support team who will be happy to assist you with additional troubleshooting. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Bose Customer support
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these earbuds and they fall out of my ear. I changed the tips tothe 2 different sizes and same thing happens. Totally disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
I'm surprised that you've difficulty getting the earbuds fitted. Please follow our guide here to change the ear tips and stability rings to get the best fit. Or contact us https://bose.life/contact as we'd love to help with getting the earbuds fitted.
Nic - Bose Customer Support
pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pricey..good but not the best..no charging cable. I was looking for a blue color but there is none
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Dave,
A charging cable should have come provided with your product, if this is not the case, please reach out to us via https://bit.ly/3UNtwsQ one of our agents will have been happy to assist you with this.
Tegan - Bose Customer Support
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. These headphones are absolute garbage. If the wind blows just right the song changes and/or stops playing. There’s nothing you can do to change that setting. If I could return I would. Stick with air pods!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Stephanie! It's very odd that gusts of wind are pausing or changing your music - this definitely shouldn't happen. Please contact our support team, so we can investigate and do the relevant troubleshooting with you: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
Not good for the gym - not sweat resistant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair, the right earbud stopped working within a few months. Bose replaced them for free and the second pair lasted less than 2 months. As soon as any amount of sweat touches then they stop working. The right earbud just hisses and screeches now. If you don't plan to use them for the gym, they're great. Otherwise, any exposure to sweat will destroy them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Brian,
Thank you for sharing your experience with the QuietComfort Ultra Earbuds. I am sorry to hear that you have had a replacement already and that your second pair has developed a fault. These earbuds have a IPX4 rating, which means that they are water resistant to light rain and light sweat, but not fully waterproof. After using them at the gym we recommend wiping them with a dry cloth to remove any potential sweat.
If you have any questions or need assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Customer Support
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these. I trust bose for amazing running earphones. About a month into owning these the left earphone had horrible static. Bose directed me to put headphones into case and try again- no fix. Reddit has pages and pages of the same complaint. I am returning my headphones because of the static and fo not recommend these headphones.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we always aim for the highest quality products, so this is unusual to hear. You can follow the steps here to ensure that you get the best sound from the system
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001brHCAAY&language=en_US
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks, Matt - Bose Customer Service
Too small. I doesn't fit in my ears.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the old-fashioned. These are too small, i do prefer the bigger ones.
No, I would not recommend this to a friendThey fall out all the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these I have the Bose sport ear phones and stopped working so I purchased the new ones here and they fall out every time I go to the gym I call Bose and they replied one size fits all
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello John, the QuietComfort Ultra come with three sizes of ear tips and stability bands, (small, medium and large) If you find that trying all three sizes in various combinations are not holding the earbud secure in your ear, we do have an article on our product support page that can help: https://bose.life/3HzqSCb. We also provide alternate sized ear tip kits that provide extra small and extra large ear tips and stability bands. Should you wish to know more about these, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
Static on the left side.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Static on the left side. Engineers what is the purpose of ANC? I return them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We appreciate your feedback and understand how frustrating it must be to experience static, especially in a noise-cancelling product. ANC is designed to minimize external noise, and due to the process of cancelling out noise, a low noise floor can be heard, however that should not interfere with the listening experience. Our team would be happy to assist with troubleshooting or discuss service options, you can reach out using this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
NOT GOOD FOR BUSINESS CALLS!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are not serviceable for phone calls- especially business calls. The other person can hear EVERYTHING...including footsteps if you are walking, passing cars, basically anything but standing still.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Mark,
I am surprised you're having trouble with calls, and would suggest trying the guide here (https://bose.life/3rhLY3G) for help with them. Or of course, please contact us (https://bose.life/contact) as we'd love to help.
Nic - Bose Customer Support
Bought and paid for experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose ultra quite comfort are garbage do not waste your money like i did, im done with Bose
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Kenny,
I am sorry to hear that you are not fully happy with your QuietComfort Earbuds.
If you have any questions about these earbuds or need assistance, please feel free to contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Very disappointed for a Bose product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues within 2 weeks of purchase. Tried to return to BestBuy before 30 days and nada. I have to go through Bose.
No, I would not recommend this to a friendHorrible sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought these for a quick trip and they’re probably the worst sounding headphones I’ve ever purchased. I immediately return them within 24 hours.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi RockyF, I am sorry to hear the QuietComfort Ultra Earbuds didn't meet your expectations.
To make sure you get the best audio quality possible from I would suggest looking at the Equalizer settings.
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001pWN6AAM&language=en_US
If you run into any issues or have anything we can assist you with please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support