Customer Ratings & Reviews
- Model:
- 882826-0020
- SKU:
- 12186407
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
- Pros mentioned:Sound quality
Terrible Quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! I have been a loyal Bose customer for 15 years, but these are the worst I've ever had. The sound is great and the noise cancellation is phenomenal. However the quality is extremely low with the rubber surround breaking after 2 months of use causing them to slip constantly and fall out on occasion during use. After 5 months of use, I started hearing a loud crackling in one of the earbuds. I reached out to support and they told me this was expected due to the noise cancellation. After I was adamant this was not normal, they told me there was no factory reset with these specifically and the only option was replacement which would take up to 8 weeks after they received them. I use these for many hours a day with my job and it would be a severe inconvenience at best to be without them for so long. This is a stark contrast from Bose products of the past and I will not be buying these or any other earbuds from Bose again.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Blaine, I'm sorry to hear of your disappointment with your QuietComfort Ultra Earbuds! I am happy that you like their sound and noise cancelling performance, however.
The stability bands shouldn't break within a few months of use, however if this does happen, our customer support team will be more than happy to send you some new bands. The team can be contacted here: https://support.bose.com/s/get-help-landing-page?language=en_US.
The loud crackling noise you described doesn't sound like it was caused by the earbuds' noise cancelling. Things to try here include re-syncing the earbuds with the charging case, rebooting your connected mobile device, and clearing the Bluetooth pairing lists on both sides. If these steps fail to resolve the issue, our support team will be very happy to assist here as well.
Lastly, you referred to an 8-week turnaround time for an exchange of your earbuds. Bose has recently transitioned its repair and returns locations, however I can confirm that there is no longer a risk of delay. In this respect, I invite you to contact our support team again via the link above, so we can ensure all troubleshooting has been tried and then go through our service options with you, if these are needed.
Warm regards
Fiona M. - Bose Customer Support
- Pros mentioned:Sound quality
New Immersion setting is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and love the immersion setting. The flexibility to set different equalizer settings also makes these sound fantastic.
I would recommend this to a friend - Pros mentioned:Sound quality
Bose earbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I legit liked the way it cancels the noice.
I would recommend this to a friend - Pros mentioned:Fit
Husband loves them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves these great fit. His old ear buds had stopped working. He was thinking about the head phones, but settled on these instead.
I would recommend this to a friend - Pros mentioned:Sound quality
Great for flights!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise canceling earbuds! I can't fly without them!
I would recommend this to a friend - Pros mentioned:Battery life
Bose wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best wireless headphones on the market. They work great for the gym or for running. Don’t leave home without them and they hold their charge.
I would recommend this to a friend - Pros mentioned:Sound quality
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do everything they say on the box best earbuds I ever had
I would recommend this to a friend - Pros mentioned:Sound quality
Great enhancement on a great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned at least seven pairs of Bose earbuds and these by far are the cat’s meow… from connectivity to sound quality and clarity, this iteration is top notch.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds, Easy to use and the noise cancellation is good.
I would recommend this to a friend - Pros mentioned:Sound quality
Love
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great. Love the color and the sound better the. Apple
I would recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music sound, didnt like the audio on video calls, to low
I would recommend this to a friend - Pros mentioned:Sound quality
Worth the $$$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Killer sound, by far the best noise canceling I have ever experienced. The 3d audio is crazy good and accurate
I would recommend this to a friend - Pros mentioned:Sound quality
Best Ear Bud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Among the best headphones with noise cancellation feature available in the market. I would recommend these to anyone who likes great sound quality any earbuds
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Noise canceling is amazing. Fit and comfort have been great. I use mostly for music so can’t say much about phone calls.
I would recommend this to a friend - Pros mentioned:Sound quality
Bose QuietComfort Ultra True Wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling and audio is excellent, calls not so much.
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise cancellation is top notch. Highly satisfied!
I would recommend this to a friend - Pros mentioned:Sound quality
On point 100%
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing like Bose. If you want to disconnect from the world and silence your surroundings wear one of these, and you will know that what you have on quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Bose QC Ultra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having owned and enjoyed the first iteration of the Bose QC earbuds, the added features of these are in my opinion, a significant Improvement.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works sell. Easy to use! Was sble to connect to multiple devices right out of box. Good sound and noise cancellation for ITE.
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphones ive bought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have three different mode and are worth the money
I would recommend this to a friend