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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend

Customers are saying

Customers find value in the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds for their excellent sound quality, comfortable fit, and impressive battery life. The design is also well-received. However, some customers have reported occasional connectivity issues and low call volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 2,488 reviews
  • Rated 5 out of 5 stars

    Best product review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great produce and the quality is awesome, I would decently recommend this item to my family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! I love these. The noise cancelling is great and does a very good job. The bass response is strong. The sound quality is so good!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great only problem is when you call volume low other than that great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my boyfriend he's a man few words but he had a lot of great things to say about these about how they connect easily how there's no noise in the background and how great they sound so I'm pleased if he's pleased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You'll discover new ways to appreciate music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing sound. Mediocre ear attachment. Can't disable physical shortcuts. Easy and reliable pairing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great sound, terrible product quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When these work, they sound great. However, they have a lot of issues: - The sound fades in from silence. Any brief pause in audio will be followed by an inability to hear. If you're on a phone call with a pause, you'll miss the first 1-2 seconds of what someone says. If you're listening to a video with a pause, you'll miss the 1-2 seconds of audio on resumption. And music will feel oddly muted many times throughout the song. - The connection is poor. Pull it out of the case, the left one doesn't work. Put them back in, wait 3 second for the blinking lights to stop, try again and now it's the right one. You may have to try 5+ times to get them working every time you start listening to something. It's a real shame because these are pretty great at times. But these problems are a daily nuisance to a very expensive product.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review of the QuietComfort Ultra Earbuds. I'm glad you're enjoying them, but I am sorry to hear about the issues you've mentioned as well.

      The sound fading in from silence doesn't seem normal, and could be down to the app or mobile device that you're using. I would recommend trying a different app or mobile device, and testing for the same behavior. The connectivity issues may also be resolved by trying a different mobile device, or rebooting your current mobile device.

      If issues persist, please reach out to our customer support team, who will gladly assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US.

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Will buy again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my father’s birthday, he ended up loving them. They sound great plus the noise cancellation is amazing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great sound when you can get a connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had several iterations of these and over ear Bose and these are terribly disappointing. Connection in the right ear bud frequently takes several attempts for success. When they finally connect, the sound quality is fantastic. But trying to get them out of the case (poor physical design) and then connection issues result in a rough experience.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, we're glad to hear that you're enjoying the fantastic audio quality of your earbuds. Sorry to hear that you're facing concerns with connectivity, we have a great troubleshooting guide available here that can assist you:https://bit.ly/3u9qqag
      If this persists, do not hesitate to reach out to your local Bose product support team via https://bit.ly/3ucx1kd where we will be happy to get this resolved for you.
      Tegan - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Incredible and buggy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I forget these are in at times, and the noise cancelling and instrument seperation, they sound so good, but oh my god these are some of the buggiest pieces of tech i have ever owned. The amount of times i have had to repair these is absurd for the price, but my oh my do they sound phenomenal. So good that i cannot return them.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Austin,

      Thank you for sharing your experience with the QuietComfort Ultra earbuds.

      I am glad to hear that you are happy with the noise cancellation performance and sound quality of these earbuds, but sorry you have having difficulties connecting them.

      If you still need assistance regarding the connectivity issue, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Customer Support bose

  • Rated 3 out of 5 stars

    Great sound as expected but voice quality is bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for someone that talks on the phone a lot with a previous generation of in-ear Bose headphones. Within the first few calls I had been told to return the headphones and buy a new pair of the same old generation Bose headphones. The sound quality is extremely conparable to the overhead headphones counterpart in being premium and tailores to a less bass heavy ear though.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Fredrick.
      Thank you for posting. Sorry to hear that you are not happy with the sound quality of your earbuds. Please check this page to adjust the settings for your earbuds. https://bose.life/3OFZPcs. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We are happy to help.
      Marvin - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Buds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and do cut the noise at work! And I work in a Machine shop so that is saying a lot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but works and listen like a champ.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Bose earbuds. It's true, Noise cancelling like they said and the quality is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow - Bose strikes again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok. The purchase was made for a raffle prize for my yearly golf outing, but I received a pair for Father's Day and they are the best I have ever had. Cancel out everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Walker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality and the noise canceling is better than I've ever had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but not the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Audio but lacks the same quality in phone calls/phone conversations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. For my ears they fit and the added extra to hold them in place helps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Lover

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of Bose products, and these did not disappoint me. Love them!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sad face.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have the very best sound you will ever enjoy. However they do not withstand going through the washer. Be carful. They will not work ever again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Nancy,

      I am glad to hear that you love the great sound of your QuietComfort Ultra earbuds, but sorry you put them in your washer. These earbuds are not waterproof, they can withstand water splashes but can't be submerged under water.

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound still learning how to use the features. Wish it had a feature to find them when lost (like apples AirPods)

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great sound

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love these headphones they are very noise cancelling

    I would recommend this to a friend