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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend

Customers are saying

Customers find value in the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds for their excellent sound quality, comfortable fit, and impressive battery life. The design is also well-received. However, some customers have reported occasional connectivity issues and low call volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,488 reviews
  • Rated 5 out of 5 stars

    Ear pop Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous, excellent sounds easy to recharges, easy to use and carried

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose speaks for itself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I have ever used, noise canceling works very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST Bose did it again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Earbuds by far. incredible sound and noise cancelling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great anc and sound but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great looking pair of earphone but wouldnt stay on my ears and have a bit of connections problems.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gimmie the OG qc in ears!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my bose quiet comfort in ear phones the og for nearly two years. The left earbud is dead and out of warranty. Bought these hoping for similar stellar quality and ease of use. The app took a half hour to set up. I just used these on the airplane ride from RI to Florida and they kept zapping me with ringing noises. If only they'd bring back the og bose qc in earphones I'd happily fork over the 250$ price.... 350$ including tax for almost pure garbage. I'm a true bose fan too. They don't sound as rich as the og model either. My parents, who both have their bose og in earphones said these sounded like crap too. I'm not happy with the fit either. Og qc in earphones fit snugly. Run, walk, fly, nap, whatever. They fit comfortably. You gotta keep your head still to keep the buds in. Not to mention the audio drop. My phone is Samsung s23 ultra, stepfather Samsung z flip 5,mom iPhone 12 pro max. Utter crap connection and sound on all devices.... Gimme a refund and get me the og bose qc in earphones. I really wanted to love these, seeing as though I have happily relied on bose stuff since I was in middle school . I think they're crap. Stay away from these buds. Nothing else fit or sounded as well like the og bose qc in earbuds. Give me those and I'd be a delightfully happy camper.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Vikki,

      I'm happy to see that you found the fit comfortable, even though you said you weren't happy with it. Based on your experience, this could be the cause of the unexpected noises you were getting, and them not staying in your ears during use. I'd recommend following our guide here https://bose.life/464ZWoC on how to get a great fit from the earbuds. This can prevent unwanted noises, and help the earbuds to sound better as they can tune better to your earbuds during power on. I'd also check out our guide here https://bose.life/46ljNzU on how to help with unwanted noises.

      Please also try our guide here https://bose.life/3QWFaRR for help with the audio drop outs you're mentioning. Please also contact us https://bose.life/contact as we'd love to help you.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair I love Bose. Bass is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is great the noise cancelling works great to

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Noise cancelling

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Even without playing any music, these headphones will cancel the noise around you. It doesn’t complete mute everything but it makes the surrounding much much quieter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound block noises very well glad I purchased these

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    QC Ultra

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounds quality and noise canceling. My only issue is these are said to be great for phone calls but even in quiet places everyone complains to me that there's so much background noise they can't even hear me.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Kyle,

      I'm happy to see that you love the excellent sound quality and noise cancelling of the earbuds. The earbuds do have noise-cancellation for calls, and I would suggest making sure that the earbuds are positioned correctly in your ears. Our guide can help with getting the best fit and positioning, please find it here: https://bose.life/4hR4Uf0
      We'd also love to help if you want to reach out to us: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are the best I've ever had. Having said that, I'm not a fan of these reviews that everyone wants. It never use to be this way. I can still go to the grocery store and buy $300.00 of food and they never want my valuable opinion. If you have good people working for you then, you don't have to worry. This review is not intended for the public. I feel that im being forced to write it with a "minimum of 50 characters." I like Best Buy. I have purchased many items. If I'm being pressured into writing a review, I won't be shopping at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want a noise canceling and that's exactly what I got

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great I’ll prefer that they would have more variety in colors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products. Wish they came with a little more instructions. However sound quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great sound and great noise cancelling. I would recommend you try this product for yourself.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second pair and they are still cuting in and out. Great sound and noise cancellation when they are performing.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi,

      I am glad to hear that you love the sound quality and noise cancellation of your QuietComfort Ultra earbuds. If you are still experiencing connectivity issues, please try to factory reset your earbuds following these steps: https://bose.life/qcufr
      For further assistance, please contact our team: https://bose.life/3rykPZR

      Best regards,
      Lau – Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my wife to replace her gen 2 pods These are truly great quality earbuds she loves them

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Look elsewhere, this product is a dud.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have amazing noise cancelling, as well as very good quality sound. That’s where the praise ends. They suffer from connectivity problems, and after just two weeks mine have stopped working. Had hopes some of the issues from the previous version would have been addressed but they haven’t. This will likely be my last Bose purchase. What an embarrassing product from a once respectable company.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ben,

      It's great that you're enjoying the amazing noise-cancelling and sound quality of the earbuds.
      The connection dropping out and then for the earbuds to stop working is unusual. Double check that the stability band of the earbuds is correctly seated, which our guide here https://bose.life/464ZWoC can help with. This will ensure that the earbuds can be properly charged, and reset when placed in the case.
      You can also try the steps here https://bose.life/464ZWoC that may help, or contact us https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Quiet Comfort Bose earbuds to replace an early generation Airpod. These are so much better; in ear comfort and sound. Excellent for exercising.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My husband loves it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a Christmas gift for my husband. He is very pleased with the sound quality and overall appearance, including the charging case. Easy to pair with with phone.

    I would recommend this to a friend