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Customer Ratings & Reviews

Your price for this item is $399.00
The comparable value price is $429.00

Customer reviews

Rating 4.7 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,470 reviews
  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, I’m not that impressed, specially after the “spatial” audio is not working as advertised.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Better to go for Sony MX6.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have used both, but at this price, it's not good. So better to go for Sony MX6.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately these headphones have not worked for me since I purchased them. They have a static sound when they are in "aware" mode and they frequently make loud and disruptive buzzing sounds when I take them off my head. I tried to repair them with BestBuy but they directed me to Bose. Bose chose not to replace them with the exact same color, and instead they only offered me a choice between white smoke and black. Why would I want the product I paid almost $400 in a different color? Really disappointed with BestBuy customer service and Bose service. I tried to resolve the issue over the course of several months because I am a law student and don't have time to take an hour out of my day to talk with customer service. I probably spent 5 hours attempting to find a solution and instead I have to trade them in for a color I did not want.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not something I’d buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are inconsistent with functionality. They cut off randomly by themselves while listening. I’m on fence whether to replace them. I use them with my iPhone. Would not buy again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I'm sorry to hear about the cutouts you've been experiencing with your QC Ultra Headphones. That must be incredibly frustrating, and I completely understand why you'd be considering replacing them.

      Random disconnects shouldn't be happening, and I want to assure you that there might be a quick fix. The first thing to note is that the buds operate best within 33ft / 10m from the media device. Please stay within that distance, the closer the better. Have you also tried resetting the buds and then established a new connection? Any corruptions in pairing could be causing unexpected behavior so doing this may help. You can find more troubleshooting options here. https://bose.life/3tIdQil

      Still need help, please get in touch with our friendly support team at https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Rated 3 out of 5 stars

    On/Off Confusing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Bose but they missed the mark on this one. The auto on/off is trash and the battery dies fast. It's hard to turn this on and off period, it's confusing and might return. The QC45 was fine and the same basically. Don't waste your money because it's "Bose."

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear of your disappointment here, Andrew! The QuietComfort Ultra Headphones can be turned on (and off) by pressing and releasing the Power/Bluetooth button. As for "Auto-off", the headphones turn off after 24 hours of inactivity, but you can adjust this in the Bose app – e.g. "5 minutes", "20 minutes", "1 hour". This should help to conserve the battery life too. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not good.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible sound. Low volume. Horrible mic. I should have bought the Apple product

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We're really sorry to hear you're not happy with the sound and mic quality. We'd be happy to assist in troubleshooting and adjusting the settings to improve your experience. If you'd like further assistance, feel free to reach out to our support team via https://bose.life/globalcontact.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    too expensive, poor sound quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Item, I recommend it complete but the sound wasnt what I was looking

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overall pretty good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty good but I just dpn't like how the headphones need battery power even when I'm connected via aux cable for the noise cancellation to work.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Sean,

      I am glad to hear that you are happy with your QuietComfort Ultra Headphones.
      You can use these headphones via Bluetooth or with the provided audio cable. A full charge powers the headphones for up to 24 hours.

      If you have any questions, don't hesitate to contact our team: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Good sound and ANC but terrible connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have amazing sound which you expect from the Bose brand however the connectivity to iPhones is terrible and multipoint connection is awful.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Bo, I am glad to hear you enjoy the amazing sound from your QuietComfort Ultra headphones.
      With multipoint to make sure it is being utilized in the right way you need to make sure that you
      1. Pause audio on your first mobile device.
      2. Play audio on your second mobile device.
      And Your headphones will receive phone calls from both devices, regardless of
      which device is playing audio


      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 4 out of 5 stars

    OK headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok headphone. Immersive mode is not impressive at all…

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly built, could’ve been great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC, sound and comfort but creaky headband, clicky ear cups and overall poor build quality

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Daniel.
      Thank you for your post. It is good to hear that you are happy with the noise cancelling of the headphones. The clicking ear cups and creaky headband is a strange occurrence. Please get in touch with us here, https://bose.life/3BgUIIU. We will be happy to help.
      Marvin - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Audio Great - Soft/firmware is AWFUL

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have “disconnected” with my phone every day. It connects but doesnt play anything. Wont play out the phone, wont play in the headphones, but its “connected”. Have to disconnect, forget, reconfigure and then its good. Everyday. Returning instantly.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello and thank you for your review
      We are glad to hear you are enjoying the great sound from the Bose QuietComfort Ultra headphones.

      We are sorry to hear that the Software isnt quite meeting your standards,if you are experiencing disconnects here are a few things you can try to make sure these stay connected.
      https://bose.life/3AZITJX


      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 2 out of 5 stars

    No Bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Bass at all. Even when you adjust it on the app the Bass isnt clean. Im guessing these are for Opera or something.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey there! Thanks for reaching out and sharing your feedback. The QuietComfort Ultra Headphones are designed with Bose Immersive Audio, which creates a spacious, lifelike sound experience, almost as if the music is coming from a live stage in front of you. We're sorry to hear that the bass performance didn’t quite meet your expectations, even after adjusting it through the app.

      To help resolve this issue, you can follow the troubleshooting steps outlined in this link: ttps://bose.life/4ntrOer

      Please feel free to send us a direct message at https://bose.life/48EXztC if you need further assistance. We're here to help!

      Sophie - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Very limited for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these. Poor sound quality for the price. Blurry imaging, muddy bass and the most uncrispy highs I’ve heard in this price range. Bose’s drivers leave a lot to be desired. Very natural pass through and great ANC though.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Daniel,

      I am sorry to hear that you have decided to return your QuietComfort Ultra earbuds, despite their great ANC performance. If the sound is not to your linking, you can always use the Equalizer in the Bose app to adjust the treble and bass to your preferences.

      If you have questions, please contact us: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Older Bose Much Better, disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this model, having both loved the QC35 and QC45, I wanted to upgrade and treat myself. Heinously poor sound cancelling capability (worse than my 45s) and sound quality that's really subpar. Not worth the money and disappointed after loving Bose for so long. The forced app usage and connectivity is another frustration but minimal compared to the poor blocking/quality of sound

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for your feedback! The QuietComfort Ultra Headphones are our latest release, featuring world-class noise cancellation—quieter than ever before. They also include Bose Immersive Audio, delivering sound that’s tailored specifically for you. You can customize the audio quality to match your preferences using the Bose Music App.

      We’d love to help you troubleshoot the connectivity issues during that your experiencing. Below are some troubleshooting steps that may help enhance your listening experience: http://bose.life/45SNklu

      Jelyn - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Eh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as advertised. Prefer apple products. I like quality but these just didn’t hit as hard

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too big!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, not designed for women. The headband sticks out a lot with a huge gap on each side of the head! The cups look silly too, taking up most of my head. Wish they came in sizes S/M and M/L to fit an assortment of adults.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the headphones just didnt find them worth the big price tag so i returned them…. I gotta say my airpods pros 2 are just as good.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review! Although you decided to return your QuietComfort Ultra Headphones, I am happy to hear that you enjoyed your experience of using them. Do let us know if we can advise or assist you further in future! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked good just didn't like how they made my ears feel

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your feedback! We’re glad they worked well for you, but we understand that comfort is just as important. Everyone’s fit preferences are different, and we appreciate you giving them a try! Let us know if we can help with anything.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Good sound, bad padding

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality is great, but this is the third pair I’ve had. The padding on the earcups keeps tearing where it attaches to the earcups. Luckly, they have been under warranty and replaced each time.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your experience. We're glad to hear you’re enjoying the sound quality, but we understand how frustrating repeated issues with the ear cup padding can be. It’s good to know the warranty has been helpful, and we’ll make sure your feedback gets passed along. If you still need assistance with this, please reach out to our support team directly.

      Kind Regards,
      Eric V. - Bose Customer Support bose