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Customer Ratings & Reviews

$399.00
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The comparable value is $429.00

Customer reviews

Rating 4.7 out of 5 stars with 2813 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the exceptional sound quality and overall comfort of these headphones. Users also frequently highlight the long-lasting battery life, lightweight design, and reliable connectivity as standout features. While the product is highly regarded, some individuals have noted that the maximum volume level is lower than expected and the price point is relatively high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 2,813 reviews
  • Rated 5 out of 5 stars

    Very happy customer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Hope they keep making them like this…..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound abs very easy to setup and operate. I love how it automatically turn off or pause if you have to take off and then resume when you put back on your head. The only complaint is the quiet mode is not 100% silent. There is some outside noise but very minor

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and returned going off reviews, wasn't pleased with bass or noise canceling. I expected more from Bose especially with this price tag. Nice quality feel and other than that might be a good fit for others but I like a bass heavy headphone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t see much difference compared to the other one but I liked this color so

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing! I’d had the previous model for years but these are a huge upgrade!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love them! the app is finicky though

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pair of over the ear headphones and I have to say I'm impressed :) the immersion feature is my favorite! the app for them is very hit and miss though, and would be excellent if didn't disconnect from the product

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Older Quiet Comfort model is better than this one

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks very nice but after wearing it for a while I can really feel it digging into my head so definitely returning it. I also wanted something that has a mute mic button for zoom/team's call. This model doesn't support that and the volume slider touch bar is terrible and hard to find. I like the older model of quiet comfort much better than this ultra version.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Ashley, sorry to hear your QuietComfort Ultra Headphones felt uncomfortable, though you did like the look of the Diamond Edition! While it's true that comfort is subjective, these headphones are designed to fit a wide range of customers comfortably. The volume strip is also intended to be easy to operate, and we're sure our customers will love it once they get used to it. Simply swipe up to increase volume or down to decrease it. To quickly increase or decrease the volume, use a long swipe on the volume strip. You can also touch and hold the strip to use your Shortcut. I hope this information is helpful! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Bad product, bad company!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of these headphones and I am not happy with them, and after contacting their customer service, bose refuses to refund me, because it is a replacement item! Ridiculous! Let it be known Bose does not care about its customers and has left me stuck with these headphones and I am out the money I paid for them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live love and breathe music! Music sounds so good using these

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss QC products are always a win

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boss is always a win. The ANC is truly second to none.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr. K

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones have an Outstanding appearance, and the quality is among the highest. This is consistent with what is expected from the brand, “Bose”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product loved it . Works great and also very useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter love them, she wanted a different brand but I surprise her with this one and she was more happy with this one then the one she said she wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for planes and long trips! Worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product great purchase process with Best Buy simple but effective

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound, noise canceling; controls bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and noise-cancelling on wide array of media, including music, podcasts and watching movie. Setup takes a few too many tries, though, and buttons don't always respond as the paperwork and app outline. Better options out there for this money, especially Sony products. Returning tomorrow because they only stay connected when battery is over 80%. After that, they disconnect 2.5 seconds after connecting. Happening on iPhone, Android, Mac and PC. Definitely a problem when cost is so high. Likely defective - - hopefully others have better luck with their purchases.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      It's great that you enjoy the sound and noise-cancelling on the headphones. Our user guide here https://bose.life/4aXWfEb can help with making sure you're fully setup. Our guide for the buttons here https://bose.life/48JoyUz will help to ensure you're headphones respond how you want them too.

      I understand you plan to return them though, but please do reach out to us https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great but some issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it refurbished it sounded like it has some connections issues

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Weak ANC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an open box excellent feeling like I was getting a good deal. Took a flight this past weekend and the ANC was sorely disappointing. It blocks the hum of a fan in an apartment but did almost nothing for the drone of a plane engine…had volume much higher than I was expecting (between 50-75% of max) and still found I was competing with the noise. Used with iPhone 15 Pro Max and Bose app to verify settings. Unfortunately I’m now outside the return window. Will be extra cautious with Best Buy Open Box deals in the future.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BOSE Ultra Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding fidelity. Crisp high frequency and powerful base response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of it, but it’s great for airplane. Good

    No, I would not recommend this to a friend