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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1924 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the amazing sound quality and exceptional comfort these headphones provide, making them an ideal choice for long trips. Users also frequently praise the long-lasting battery life, lightweight feel, and convenient foldable design. While most feedback is positive, some customers noted that they would prefer a higher maximum volume and more pronounced bass. Additionally, a few individuals felt that the product was slightly expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,924 reviews
  • Rated 3 out of 5 stars

    Bose QC Ultra-Lunar Blue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Sony XM5, and the battery life is not as good. I do enjoy the immersion feature, but honestly, I don't think it's worth the price difference. I also don't particularly like that if you take one ear off, it shuts off and eventually disconnects. I will say, though, that the touch feature hasn't gone out.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! Thank you for your feedback regarding the Bose QuietComfort Ultra. I apologize that the battery life hasn't met your expectations and that you're experiencing issues with the auto-pause feature, especially when you take one earbud out, which causes it to turn off and disconnect.

      Please refer to this link for troubleshooting assistance: https://support.bose.com/s/article/quietcomfort-ultra-earbuds-in-ear-detection?language=en_US

      If the issue persists, please don’t hesitate to reach out to us for further assistance.
      https://global.bose.com/en_us/index.html


      Kelly - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase I have no regrets about this decision and purchase I would recommend this purchase to anyone interested in a good quality product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound, noise canceling; controls bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and noise-cancelling on wide array of media, including music, podcasts and watching movie. Setup takes a few too many tries, though, and buttons don't always respond as the paperwork and app outline. Better options out there for this money, especially Sony products. Returning tomorrow because they only stay connected when battery is over 80%. After that, they disconnect 2.5 seconds after connecting. Happening on iPhone, Android, Mac and PC. Definitely a problem when cost is so high. Likely defective - - hopefully others have better luck with their purchases.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      It's great that you enjoy the sound and noise-cancelling on the headphones. Our user guide here https://bose.life/4aXWfEb can help with making sure you're fully setup. Our guide for the buttons here https://bose.life/48JoyUz will help to ensure you're headphones respond how you want them too.

      I understand you plan to return them though, but please do reach out to us https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Very good for music and movie lover

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best recommended music and movie lover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality! I’m very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the item as expected and delivery was very quick

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seem ok so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality seem good maybe a little less than previous pair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get them !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones i use them for the gym work and for gaming !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent. Returned due to price change

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned as price changed the next day and best buy would not match

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose sound cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Bose - my dog ate my old ones but the new ones are better!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product, bad company!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of these headphones and I am not happy with them, and after contacting their customer service, bose refuses to refund me, because it is a replacement item! Ridiculous! Let it be known Bose does not care about its customers and has left me stuck with these headphones and I am out the money I paid for them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter love them, she wanted a different brand but I surprise her with this one and she was more happy with this one then the one she said she wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box is the S*&^!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box, but brand new. Love it. Thank you BestBuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product keeping it true to its Brand and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing! I’d had the previous model for years but these are a huge upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t see much difference compared to the other one but I liked this color so

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    iPhone doesn’t connect well

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable the only issue is that it doesn’t connect well with iPhones. If you have iPhones you have to buy air pod max.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product great purchase process with Best Buy simple but effective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live love and breathe music! Music sounds so good using these

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty dammm good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great. A little touchy with the on ear sensor stopping sound. Probably adjustable, but do to this I’m still considering Apple’s over ear.

    I would recommend this to a friend