Customer Ratings & Reviews

Terrible sound. Low volume. Horrible mic. I should have bought the Apple product

Let me start by saying these headphones are great. I had purchased them online for pickup open box in supposedly excellent condition. I anticipated them to look slightly worn, but this item was very obviously used and more so fair/good condition. When I brought them back into the store even the associate acknowledged that they were clearly not in excellent condition. I reordered it brand new and love them, so I do overall recommend this item.

The Bose QuietComfort Ultra over-the-ear headphones in sleek black have long been synonymous with top-tier noise-canceling performance and audio quality. As a discerning audiophile and frequent traveler, here's my candid review of these headphones: Pros: Superior Noise Cancellation: Bose's reputation for best-in-class noise cancellation holds true with the QuietComfort Ultra. The headphones excel in drowning out ambient noise, making them perfect for long flights, noisy commutes, or simply enjoying your music in peace. Exceptional Comfort: The plush ear cushions and lightweight design make these headphones incredibly comfortable for extended wear. They don't exert excessive pressure on your head, and the ear cups provide an excellent seal without causing discomfort. Outstanding Sound Quality: Bose's sound signature is well-balanced, with clear highs, detailed mids, and a satisfying low end. Audio quality remains impressive even with noise cancellation activated, allowing you to enjoy your music, podcasts, or movies without compromise. Long Battery Life: The QuietComfort Ultra offers impressive battery life, providing up to 20 hours of playback with noise cancellation turned on. This longevity ensures you won't need to worry about frequent recharging during your daily routines or travels. Intuitive Controls: The headphones come with touch-sensitive controls on the ear cups, allowing you to adjust volume, pause/play, skip tracks, and answer calls with simple gestures. The controls are responsive and user-friendly. Built-in Voice Assistant: You can access your preferred voice assistant, whether it's Siri, Google Assistant, or Alexa, with a single button press. This hands-free convenience is particularly handy for quick tasks while on the go. Cons: Premium Price Tag: While the QuietComfort Ultra delivers a premium listening experience, it comes with a premium price. It may not be within reach for budget-conscious consumers. Non-Collapsible Design: These headphones don't fold or collapse into a more compact form, making them less space-efficient for packing in smaller bags or cases. Micro-USB Charging: The use of a micro-USB port for charging feels dated, especially when USB-C has become the standard for many modern devices. Limited Customization: The Bose Connect app, while functional, lacks the extensive customization options that some competitors offer. Users who prefer to fine-tune their audio experience may find it somewhat limiting. Passive Sound Leak: At high volumes, sound may leak from the headphones, potentially bothering those around you in quiet environments. In conclusion, the Bose QuietComfort Ultra headphones deliver a premium listening experience and outstanding noise cancellation, making them an excellent choice for audiophiles and frequent travelers. The comfort, sound quality, and battery life are standout features. However, the premium price tag and the lack of modern features like USB-C charging and collapsibility may be drawbacks for some. If you're willing to invest in top-notch noise-canceling headphones with a proven track record, the QuietComfort Ultra won't disappoint. They excel at what they do best—providing a serene listening experience in any environment.

I like bose but why was I charged when I used my 2 year warranty? I went in to use the warranty then I was asked if I wanted to get a 2 year warranty on the new one but I had to pay the difference plus the price of the warranty. The first warranty should have paid for the entire price of the product

My Sony WH-1000XM5s broke a couple weeks ago so I got this pair to replace them. After 2 weeks, I'm returning them and buying another pair of the Sonys. I've had so many firmware glitches that even though the ANC is better, I have no confidence that the firmware won't continue to glitch to the point of unusability. I've already had points where I have to put the headphones down and not use them for hours because the audio kept glitching no matter what I tried.

The headphones have “disconnected” with my phone every day. It connects but doesnt play anything. Wont play out the phone, wont play in the headphones, but its “connected”. Have to disconnect, forget, reconfigure and then its good. Everyday. Returning instantly.

Excellent noise reduction. Great sound when paired with my cell phone. I cannot get it to pair with my TV, the main reason I bought the headphones.

Purchased 6/8/2025 in store as gift for upcoming vacation. Headphones sound like tin. Unable to adjust satisfactorily. Online complaints of this are numerous. On 7/1/2025 online customer service transferred 3 times before telling me since purchased in store unable to help, take to store. Store employees rude, unwilling to do anything. Paid $399 for a pair of unusable, worthless headphones. Their 14 day return policy was not known at time of purchase and I was not offered an extended warranty. Gift recipient has used different Bose headphones for years and knows his headphones. Due to their employees lack of competence, quality of product and return policy I will no longer be shopping at Best Buy. Never again.

I really liked the headphones just didnt find them worth the big price tag so i returned them…. I gotta say my airpods pros 2 are just as good.

Phone quality is still just ok. Still fades in and out when on client calls.

Not as good as advertised. Prefer apple products. I like quality but these just didn’t hit as hard

I want to like them but these headsets are straight trash. I originally bought the jbl headset and ended up giving them to my gf. I decided to splurge and get a better set but these headsets disconnect all the time. Hard to switching devices. I should have bought the Apple Headphones or stick with the JBL.

They worked good just didn't like how they made my ears feel

I literally never use this product and never will. These headphones feel very cheap. Super flimsy, not a great feel to them

Sadly, not designed for women. The headband sticks out a lot with a huge gap on each side of the head! The cups look silly too, taking up most of my head. Wish they came in sizes S/M and M/L to fit an assortment of adults.

Very very disappointed. I never thought I would miss physical buttons but I do. But the reason for 1 star….they disconnect intermittently. I had one pair and was having the issue and swapped them out and the new pair is doing the same thing.

I have never been more disappointed in headphones than I have been with these. They feel flimsy, though not as frighteningly fragile as the plastic Sony XM4 and XM5, but they never want to stay on my head, and they flop around like crazy when I pick them up. While I know that they sleep to conserve battery life when they are taken off, the feature is annoying, and it is probably the reason why I constantly experience lag when using them with my laptop. I wish I had bought the SONOS.

Either I got a lemon or these are very expensive junk. The microphone doesn’t work - so I can’t use them for zoom calls which is a big part of the reason I bought them. They also have a terrible battery life. My $60 headphones served me much better. I’m also really disappointed with Best Buy’s short return policy. It took me A little while to realize just how much I didn’t like these headphones. If they stood by their products the return window would be longer. I’m beyond disappointed with Bose and Best Buy both

Audio quality is great, but this is the third pair I’ve had. The padding on the earcups keeps tearing where it attaches to the earcups. Luckly, they have been under warranty and replaced each time.

Horrible connectivity. Every time I use them it’s an issue. Worst purchase I’ve ever made. And to top it off I can’t return them, amazing!