Customer Ratings & Reviews

not what I was trying to purchase. was returned unopened.

12 DAYS AFTER WARRANTY IS UP, DEAD. Do not buy if you want something to last. I already had to replace the ear cups because they fell apart. I took care of these headphones, leaving them in the case every time I did not use them. This smells so much like manufactured obsolescence.

I had the previous model that I sadly lost and they were far better than these new ones. Would return if I could

I dont know what materials they use in the ear cuffs, but it caused me to have an allergic reaction around my ears. I own the Bose QC 45’s, and i dont have that problem with them, or the many other headphones i own. Returned.

They slide off your head with slight movement………….

These are truly terrible headphones, I'm so disappointed. The case came apart in a week and the speakers pop when you go over any bumps or go on a run. I will be returning these.

Sound quality not great. Didn’t receive the same product as display in store.

Bose has released their latest top of the line Quiet Comfort Ultra headphones. Doing away with random numbers like 35 and 700, these headphones are the pinnacle of Bose’s consumer wireless headphone line, and incorporate many advanced features along with high end design and materials. Do all of the features and changes justify a pretty steep price tag? Let’s take a listen and find out. In the box are the headphones, a very short quick start guide that basically says get the Bose Music app, a hard sided case, a 3.5mm to 2.5mm analog cable, and a USB-A to C charging cable. The cables tuck neatly into a pocket in the case, and both cups on the headphones rotate and are hinged so they fit neatly in the case. Overall, it’s a nice, compact package. The headphones have a comfortable and plush headband and metal brackets holding the earcups that smoothly extend from the headband to adjust size. The metal parts are a great touch and the hinges look to be very durable. Other headphones have moved away from the hinged design due to problems with it and plastic parts, but Bose has included this welcome feature as it lets the headphones fold into a compact package and made them out of metal instead. The headphones feel great on your head, and are super comfortable. For controls, there is a power button, an action button, and a subtle strip that you swipe your finger on to adjust volume. I have kind of mixed opinions on the controls. On one hand, with almost no touch controls on the surface of the earcups themselves, you can’t activate parts of the headphones with an accidental touch. On the other hand, remembering how many times to push the action button to advance or go back a track is a little tedious. Other headphones I have used have intuitive swiping motions and you can pause ANC by holding a hand on an earcup. These kind of options don’t exist with these, and I can’t tell which one I really prefer. Not being able to quickly switch to “aware” mode to have a conversation is not great, as the only way to switch modes is to press and hold the action button and cycle through presets. I found myself just taking them off or pulling an earcup off of an ear. The head detection feature was a mixed bag, at one point I had an earcup pulled away to listen to a flight attendant, and it kept playing. Another time I turned my head all the way to the right and it stopped playing. Controls aside, what really matters is how these sound. And they sound really great. With all default EQs, they have a great balance of bass and treble, with very detailed and bright sounds, which is a Bose signature. They also feature “Immersive Audio”, which is Bose’s entry into the spatial audio world. I ran the quick calibration and gave it some tests, and there is a difference between unenhanced audio and Immersive. Immersive puts the sound stage forward, so instead of it sounding like a voice is coming from a space between your ears, it feels more naturally placed in front of you. I found it pretty convincing and effective, although on an iPhone, Apple’s native spatial audio features with AirPod Pros or Pro Max are better. Which is another point here – some of the Bluetooth features of these headphones really work best with Qualcomm Bluetooth chipsets found in some Android phones, but iPhones will only get standard Bluetooth support. It’s unfortunate that proprietary features and standards exist on both platforms. Platform differences aside, the headphones do support dual active connections and will switch automatically between connected sources depending on which one is playing. Using the app, you can also manage connections, presets, and set a custom EQ. ANC performance is good, with most ambient sounds getting washed away, especially with content playing. As an over the ear headphone, the isolation is much better than most earbuds can provide, and they don’t sit in your ears. Battery life is also superior to earbuds, with 18 hours of immersive audio or up to 24 hours of unenhanced audio. These headphones also have something that is getting more and more rare, an analog input. This is great for listening to all kinds of audio sources. The mics do a good job in calls and there is some amount of side tone (adjustable in the app), allowing you to hear your own voice so you can talk with a natural volume and not feel like you need to shout to be heard. Overall, Bose has made an excellent set of headphones in the Quiet Comfort Ultra. The build quality is top notch and they are extremely comfortable. Sound quality is excellent and the immersive audio isn’t just a gimmick, it does make sounds feel more naturally placed in a space in front of you. If you want a high end set of headphones from one of the legendary brands in consumer audio, these should be on your list.

Produces good quality sound, but the fitting for me was not there. It hurts around my ears, so I had to return it. The product could be comfortable for someone else's ears but not for me

Bose has another great pair of headphones with the Quiet Comfort Ultra headphones. What you get in the box are the headphones, headphone case, USB-C charge cable, and a 3.5mm headphone cable. Connecting the headphones via Bluetooth is simple as was getting them connected to the Bose Music app. The app gives you access to all of the features and settings. You have options for modes, source, immersive audio, an EQ, and settings. I did notice that the app wasn't quite accurate with the battery life remaining, but not that big of a problem. Regarding comfort, the headphones have a plush feeling headband and ear pieces. For all the time that I've used them, I didn't experience any discomfort. Not with the headband or the ear pieces. The ear pieces are recessed enough that my ears don't touch the inside of them. I found using them for hours at a time was a pleasant experience. The Quiet Comfort Ultra features noise canceling. These are one of the best noise canceling pair of headphones I've ever used. I used these in 15mph wind and also while walking down a sidewalk next to a 4 lane road. On the day of high wind, I didn't hear the leaves/trees blowing around, but I did hear wind when it hit the headphones when turned a certain way in the wind. A slight turn of my head and I couldn't hear the wind at all. I'm guessing that it just happened to hit the mic just right to cause that. Other than that, I wasn't able to hear the wind or trees blowing in the wind. When next to the road while walking down the sidewalk, I was able to hear cars a little, but I was hearing them at a very low. Just enough to know that a car was passing by, but that was all. The noise canceling can't be understated with these as Bose has done an excellent job with this. The Immersive Audio feature is a nice touch. In the app, you can set it to have the audio normal to where no matter how you turn your head, the left and right channels don't change. You also have the option to set it to have the audio seem to be from the direction in which you start out. For instance, without headphones, you hear sound from the direction of the source regardless of how you move around in relation to it, you still hear it coming from the direction of the source. With this new feature option, you will experience that with the headphones on. So if you turn it on and then begin to turn your head or move around, it adjusts the sound in the ear pieces so that you have an experience like you would have without headphones. If you turn your head to the left, it adjusts the output of audio channels to have the left channel seem to move more to the right channel. I like having this feature as an option. I didn't run into any problems when using that. As far as controls go, they are easy access and are placed well. Two buttons, so it is straightforward to use them. I didn't have any issues finding the right button when I needed to. The only problem that I've experienced with them is that when I was cleaning while listening to an audio book and I bent over to pick up something, the playback paused. When I moved back upright, it unpaused. This happened many times while cleaning. I did have on-head detection set to on. At first I thought this was due to the headphones shifting and the sensor detecting that, but that was not the case. The headphones weren't shifting when that happened. I think Bose can address that with a firmware update (I was running the latest firmware version at the time). The Bose Quiet Comfort Ultra wireless noise canceling headphones are a great addition to the Bose line. They are well made and they have plenty of features. Couple the headphones with the app and you have a good amount of control over the features and sound. The clarity and richness of the audio reproduced by these is a pleasure to hear. I would recommend considering adding the Quiet Comfort Ultra headphones to your list if you are looking for a new pair. Bose has done an great job with these and I would recommend them to anyone.

Bought excellent condition open box and got satisfactory condition. Customer service said “well it’s Christmas time” and that was supposed to make everything better?

bought open box, everything seemed okay. they were actually broken! won’t buy again from best buy.

I was not impressed. Very poor sound quality. I returned the headphones within a few days of purchasing. My old Boise headphones sounded better.

After using it 3 times they just stopped turning on.

Was good for a week and the right side decided to stop working total garbage

DEAD in 8 months. Charger port melted out of headphones!

Terrible!!!! Unbearable popping noise. Will return

Gift for my husband. His last pair lasted 7 years, and he's travels so much that he's 1K premier, so they take a beating. We know Bose are the best. But when the battery finally started to deplete faster than normal over the past month, we knew it was time for a new pair. Surprised him for Christmas and he said the sound is even better, which we didn't think was possible. The color is suuuper dark which is adores. Bose continues to outdo themselves!

This is a new brand headphone that I just bought it, but the buttons don't work properly!

Did not like the earphones. Not compatible with TV