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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1924 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the amazing sound quality and exceptional comfort these headphones provide, making them an ideal choice for long trips. Users also frequently praise the long-lasting battery life, lightweight feel, and convenient foldable design. While most feedback is positive, some customers noted that they would prefer a higher maximum volume and more pronounced bass. Additionally, a few individuals felt that the product was slightly expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 1,924 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Get em to get stuff done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, great sound quality and ANC. The lack of a dedicated on/off switch is disappointing tho.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jorge C

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice I love it, The sound is very clean I very recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good buy, but.,.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product; however, if you want a good pair of headphones for the gym, this is not the set to buy. The noise-canceling feature is a pain to adjust.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this product sounds good- they could be more comfortable around the ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mind blowing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to my XM fours these blow them out of the water

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It’s a great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Best headset investment. Cancels out noise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my son. He was looking for a new pair. He had several different ones he thought he wanted. He couldn’t be happier with this purchase. I tried them. Very impressed!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing expensive headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly dissapointed. Bought two pairs as we've had Bose headphones for over a decade for everyone in the family, so very familiar with Bose quality. These headphones didn't work for us because: 1. Connectivity is super buggy. It connects, then it doesn't, then it does, and then it doesn't. It takes quite a long while sometimes to get these to work. 2. You cannot use headphones if battery is dead, unlike the in-ear ones where battery only supplies the noise canceling, so when it's dead you can still use the headphones. 3. Cannot charge and use the headphone at the same time. So when they die (and they do quite fast) in the middle of a meeting -tough luck. 4. Noise cancellation is very weak unless you're blasting heavy base music. 5. Within 10min the ears get uncomfortably hot and it makes it hard to keep the headphones on. 6. Controls on the headphones are not as responsive -keep following directions to push this button for this, that button for that, and the response is still not happening. Overall, this was a sad disappoingting purchase that is going right back to the store.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Karina - I'm sorry to hear of your general disappointment with your QuietComfort Ultra Headphones!

      While we've designed these headphones to provide maximum comfort to the user, it's true that comfort is different from customer to customer. It is also the case that the headphones can't be used while charging; however, charging the headphones for just 3 hours will get them back up to 100% for you.

      If you're finding your Bluetooth connection to be unreliable, I'd suggest rebooting your connected device, and clearing the Bluetooth pairing lists on both sides. If these steps don't help, our support team will be happy to take a closer look with you: https://support.bose.com/s/get-help-landing-page?language=en_US.

      Our developers have worked hard on equipping the QuietComfort Ultra Headphones with world-class noise cancellation. If you're not getting the level of noise cancelling you'd expect, make sure you're in "Quiet Mode" for full noise cancellation, and make sure the "ActiveSense" setting is turned off in the app, by going to Main Screen > Modes > Aware.

      Lastly, if you're finding the headphones' controls to be unresponsive, we'd like to take a look at which controls are in question. Our support team will be happy to investigate with you via the link above. Here it is again: https://support.bose.com/s/get-help-landing-page?language=en_US.

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome and really my first pair of over the ear headphones as ive been mostly an earbud guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Madrid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m always satisfied with Bose products. You definitely get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    shipped fast and arrived ahead of schedule, always on time from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best sound Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone is a game changer. I love it when I go the gym

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super duper noise canceling ear muff thingies

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised my daughter at Christmas. She loves, loves, loves them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    one of the best headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are buss. love this with my entire life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound but falls appart

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got mine about 5 months ago. They sound amazing however the stitching on the leather on the ear cushions started coming undone and started exposing the foam. The worst part is you cant get a new piece

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you like the audio quality of your QuietComfort Ultra Headphones! If the ear cushions are suffering from wear and tear after just 5 months, we'll be happy to take a closer look and see if the cushions can be replaced. They often can, so please get in touch with our team here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    The best of the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is the best and these are better than all the rest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very easy to set up. Sound not what I expected from Bose.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They are okay

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good but not for me , nothing seems changed with bose sound . Same old same . I got a better deal for something similar the buds on the bose website .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ANC and transparency mode always on!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At full price of $420 they lack a very simple yet dealbreaker feature and the reason why I returned them. They are always on ANC and transparency mode, and there is no way of turning it off entirely. Sliding down the "ANC" only increases the transparency and viceversa. Its such a dumb choice from Bose since my wife's old QC35II have a button to switch from ANC high, low and off. I'm returned them and found the PX7 S2e for less than what I paid for these and they do allow you to turn the ANC and transparency to whatever you want, absolutely disappointed on Bose and until they add a software fix for this, Ill never purchase another pair of Bose headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Self voice" does not work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "Self Voice" feature does not work - this means you cannot hear yourself on phone calls or video conferences and you end up raising your voice so loud you disturb your neighbors. There are many others who posted about this on user forums. Bose support suggests turning off noise cancellation but this defeats the purpose of blocking outside noise while on calls. It would be nice if Bose would address this issue or if it is by design.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi.
      Thank you for your post. Self Voice lets you hear your own voice through your headphones so it sounds more natural. In your scenario, you might just need to adjust it in the Bose Music app. Here are the steps, https://bose.life/3TPOLgm. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose