Customer Ratings & Reviews

Great product and easy to setup. Would buy this again

Hard to justify the asking price. You can get comperable headphones for much less.

Nice nice nice nice nice nice nice nice nice nice nice

I bough it for my self, I love it, but you need creative account.

I like bose but why was I charged when I used my 2 year warranty? I went in to use the warranty then I was asked if I wanted to get a 2 year warranty on the new one but I had to pay the difference plus the price of the warranty. The first warranty should have paid for the entire price of the product

Iam enjoying my boss headphones with I buy from Best Buy

Great quality. Only issue is that I have to push the sides all the way down or they won’t fit in the case.

Pretty amazing. Battery life could be better though. Would love to have the all have a function for turning it off other than sleep.

Can't go wrong with bose headset. They're the best

Purchased 6/8/2025 in store as gift for upcoming vacation. Headphones sound like tin. Unable to adjust satisfactorily. Online complaints of this are numerous. On 7/1/2025 online customer service transferred 3 times before telling me since purchased in store unable to help, take to store. Store employees rude, unwilling to do anything. Paid $399 for a pair of unusable, worthless headphones. Their 14 day return policy was not known at time of purchase and I was not offered an extended warranty. Gift recipient has used different Bose headphones for years and knows his headphones. Due to their employees lack of competence, quality of product and return policy I will no longer be shopping at Best Buy. Never again.

The sound is spectacular but the ears pads material are fragil for the price!

It's good overall and has great quality but sometimes has connection issues

My wife is hearing impaired, wears while i'm drivg

This probably the worst purchase over ever made I terms of value and experience. Thank god for Best Buy for letting me return them. Noise cancel was very poor. Sound good but inconsistent. There was so much pressure it started to tickle and hurt your ear drum. They fit poorly overhead. The worst, every time you walked you away from a device it knew, it would go “clunk clunk clunk” repeatedly as if if it was designed to torture you. I would not but these fro anyone unless you hate them.

The verdict is still out on this model as the sound is not as good as my original model

Good quality, I’m not that impressed, specially after the “spatial” audio is not working as advertised.

i have used both, but at this price, it's not good. So better to go for Sony MX6.

Unfortunately these headphones have not worked for me since I purchased them. They have a static sound when they are in "aware" mode and they frequently make loud and disruptive buzzing sounds when I take them off my head. I tried to repair them with BestBuy but they directed me to Bose. Bose chose not to replace them with the exact same color, and instead they only offered me a choice between white smoke and black. Why would I want the product I paid almost $400 in a different color? Really disappointed with BestBuy customer service and Bose service. I tried to resolve the issue over the course of several months because I am a law student and don't have time to take an hour out of my day to talk with customer service. I probably spent 5 hours attempting to find a solution and instead I have to trade them in for a color I did not want.

They are inconsistent with functionality. They cut off randomly by themselves while listening. I’m on fence whether to replace them. I use them with my iPhone. Would not buy again.

Love Bose but they missed the mark on this one. The auto on/off is trash and the battery dies fast. It's hard to turn this on and off period, it's confusing and might return. The QC45 was fine and the same basically. Don't waste your money because it's "Bose."