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Customer Ratings & Reviews

Your price for this item is $293.99
The comparable value price is $429.00

Customer reviews

Rating 4.7 out of 5 stars with 2565 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,565 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound wish there was more custom eq

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great but they definitely don’t have a lot of options to tune on the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the item as expected and delivery was very quick

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product but connection sometimes it is not that good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely Recommend!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed these headphones. A key selling point for me was the awareness mode and , so and delivers as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cordless and comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit great. Easy to adjust and set up. Wish the battery lasted longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent headsets

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had QuietComfort headsets for almost 20 years. These are far superior to the old QC15.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Bluetooth headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones…. I love the pass through option so I can listen to great music AND hear my wife while hanging out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get them !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones i use them for the gym work and for gaming !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Seriously disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power on/off is really finicky, often powers itself off, and doesn't like to do an initial startup if you get anywhere near a longpress. Connectivity is average. The claim-to-fame "immersion mode", doesn't work really well in the dynamic mode (where it "follows you around"). It's just not that noticable. The Boze app doesn't make enabling this easy. Lastly, the 24hr sleep mode drains the battery like crazy. Can't keep this thing charged for 2 days with 2 hrs use each day Only not rating 1 star because, as usual, the silencing and sound quality are very good. Overall very disappointing when compared with QC earbuds or older headphones models.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your detailed feedback on our product. We appreciate your honesty and want to ensure we address your concerns adequately.

      Regarding the power and connectivity issues you've faced, we'd like to assist you promptly. Please contact our support team, and they will guide you through troubleshooting steps. You can do so by following this link: https://bose.life/globalcontact.

      We've noted your observations about "immersion mode" and the 24-hour sleep mode. Your insights are crucial, and we'll review these aspects for possible improvements in future updates.

      Kind Regards,
      Eric. V - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Good but not the greatest.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not as good as the previous model I had bought 2 years ago. The noise cancellation is not the best. I could still hear people even in first class with less people around. I left my 2 year old ones on the plane by accident. Going to try the Apple Headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box is the S*&^!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box, but brand new. Love it. Thank you BestBuy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product, bad company!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of these headphones and I am not happy with them, and after contacting their customer service, bose refuses to refund me, because it is a replacement item! Ridiculous! Let it be known Bose does not care about its customers and has left me stuck with these headphones and I am out the money I paid for them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product keeping it true to its Brand and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy customer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Hope they keep making them like this…..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Headphones but....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is good. I ended up returning them due to the lack of wired capabilities with a USP-C port. Yes they are wireless headphones but upon purchase we asked if there was a wired capability to a "C" and the answer was "YES" - unfortunately the real answer was "NO"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better noise reduction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the previous model and found that the Noise reduction was so much better. With the TV on and people walking by me, they would have to tap me to get me to notice them. And... no more power switch, it turns on and off automatically

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent. Returned due to price change

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned as price changed the next day and best buy would not match

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Privacy reality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them they great is exactly what I expect from Bose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stellar sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connectivity and easy set up. Sound is the best in the biz.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose sound cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Bose - my dog ate my old ones but the new ones are better!!

    I would recommend this to a friend