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Customer reviews

Rating 4.7 out of 5 stars with 2738 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 2,738 reviews
  • Rated 4 out of 5 stars

    Great Headphone, but I had an issue with a rash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For Sound Quality, features, and noise canceling this is the best product and deserves 5 stars. However, I developed a rash, redness, itchy and flakey skin on and around my ears after wearing them for more than a few minutes. I have have other over the ear headphones, even older Bose QC products and did not have that issue. I even wear airline provided headphone on long hall flight up to 15 hours, and not have an issue. I have since returned them since the return period was approaching. I will have to investigate the materials and see if there is something that is causing the rash and if can be corrected. If there a solution to rash I got, I will consider getting them again.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello David,

      It's great that you love the sound quality, and noise cancellation of the headphones. The rash that you got while wearing them is very concerning. I understand that you've returned them. Please do reach out to us https://bose.life/contact for help if you have the same when trying them again. We'd love to look into this with you and figure out what caused the rash.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Upgraded from Bose QC 35 IIs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from the Bose QC 35 IIs. Sound is pretty close to the same but the ANC is significantly strengthened. There are a number of tech improvements through the multi-function button, as well as through the Bose App. My favorite upgrade is the pass through function, which wasn;t available on the 35s. Overall, great product. Very high quality. If heavy ANC and high quality sound is important to you with a set of wireless headphones, these should be considered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Perfect Bose Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Bose customer for over fifteen years now. I have never been disappointed with any of their products. Perfect headphone for use around the house or while on a walk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones out now?!?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design and yes, very quiet!The volume control is a pretty good feature.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fails to cancel noise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for their noise canceling properties, so that's what I'm going to focus on. Headphones cancel noise in two ways: Active and Passive. Active cancels it by playing sound waves to counter the sounds around you. It only works with consistent noises like a plane engine or an ac unit. Passive works by physically blocking the noise, it's similar to blocking noise with your fingers. This headset is advertised as having both types and fails at both of them. Best Buy doesn’t have a "specification" for passive noise canceling(PNC), but it does have one for "sound isolating" which is the closest to PNC that I could find. For the active noise canceling, on its strongest setting, it dampens consistent noises, but that's all. It doesn't cancel them out, they are still quite loud. My best example is a vacuum, despite the fact it is a consistent sound, and what the active noise canceling is made for, I still hear the vacuum quite loudly. Even from six feet away, I can hear an average power fan. It fails at canceling noise. As for the sound isolating, it doesn't isolate sound. Wearing the headphones doesn't even dampen noise from close up, unwinding the cord of a vacuum is the same level of volume while wearing the headphones or not wearing them. Dogs barking more than two rooms away is muffled by maybe 20% while wearing them. This level of noise canceling is something I'd expect from 100 dollar, poor quality headphones. Not headphones worth $300 or "$429 competitor's price." Calling this "sound isolating" is negligent at best and willfully ignorant or malicious at worst, I expected better from Best Buy. Don't waste your money, I'm planning on refunding at my first opportunity.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Tristan, thank you for taking the time to share such a detailed review. The Bose QuietComfort Ultra Headphones feature advanced spatial audio and world-class noise cancellation, including Quiet Mode for full isolation, Aware Mode to hear surroundings (with ActiveSense to dampen sudden loud spikes), and Immersion Mode for spatial audio with full cancellation.

      We appreciate you pointing out the differences between “sound isolating” and passive noise canceling, and we’ll make sure your comments are passed along to our product team. Your perspective helps us understand where improvements are needed. We’re sorry to hear that the noise canceling performance hasn’t met your expectations. Since active and passive noise canceling can vary depending on the environment and fit, you may find it helpful to adjust the noise cancellation levels through the Bose Music App.

      If you’re experiencing ongoing issues with noise cancellation, here’s a helpful link you can use for more guidance: https://bose.life/3Njnylf

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Head set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Pairs of Bose comfortable n so nice .. bass nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were cool. I wish they were louder and had more bass.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Blows away my QC15!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned the QC15 for nearly 15 years, and love ‘em…kept them going with a couple of inexpensive ear cup replacements. But with a recent and ongoing increase in air travel, it was time to go wireless/bluetooth. And, wow, what an upgrade! The ANC performance blows away the QC15…excellent comfort…immersive mode is great…app is basic but meets my needs. I’ve only owned the Ultra for about 4 weeks, so too soon to evaluate the promised vs actual battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Sounding Headphones! Just very pricey! The sound quality is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, long battery life and stylish!! I highly recommend these headphones!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound with amazing noise canceling. The bass is excellent. Best headphones out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bost QuietComfort Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Light weight and the sound is amazing. The noise cancelling part is excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have headphone for dog grooming/ boarding

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these! I work at a dog kennel around really loud obnoxious dogs I have tried every pair of headphones even the same model in the earbuds version but these are the only one that cut the majority of the noise definitely worth the purchase. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Travel ANC Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is the gold standard for traveling ANC headphones. The sound quality is close to the Momentum 4s with way better ANC.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are hands down the best headphones on the market, comfortable, and sound incredible!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    good headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were very comfortable. I loved all the customizable things you could do via the app. But the price was a little much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe these are the best noise cancelling over the ear headphones available

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grest sound quality. Comfortable. The color (white) is aesthetically pleasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! My wife and I purchased 2, they have great quality sound and noice cancellations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose - QuietComfort Ultra Wireless Noise headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! These headphones are lightweight, have fantastic sound and are easy to control.

    I would recommend this to a friend