Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Clearance
$364.99
Save $64.01
The comparable value is $429.00

Customer reviews

Rating 4.7 out of 5 stars with 2762 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
92%would recommend to a friend

Customers are saying

Customers frequently mention the amazing sound quality and comfort of the QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones. Many appreciate the impressive battery life, lightweight design, and deep bass. However, some customers feel the headphones may be overpriced, and a few have noted concerns about the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,762 reviews
  • Rated 5 out of 5 stars

    Manny

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for air travel. Noise reduction is amazing, drowns out noise and helps you relax while flying.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Bose QC Ultra: Premium Price, Poor Performance

    |
    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] After seven months with the Bose QuietComfort Ultra Headphones including countless domestic flights and multiple international trips I can confidently say I regret buying these. I came from the Sony WH-1000XM2, and honestly, I should’ve stuck with my seven-year-old Sony's or waited for the WH-1000XM6. The QC Ultra is nothing but an expensive disappointment. Battery Life? Embarrassing. These headphones somehow burn through battery even when you turn them off. I can flip the power switch via the Bluetooth button, see the LED die, set them down, and still wake up to a dead battery the next morning. On travel days, it’s infuriating. My XM2s never did this not once. ANC? Horrible for Movement. Any movement such as walking, chewing, turning your head, shifting in your seat causes this awful popping, thudding, or pressure shift. It completely shatters immersion. It’s so distracting that I’ve stopped using them for anything other than sitting perfectly still on a plane. Call Quality? Straight-Up Bad. Bose advertises “crystal-clear calls,” but the real-world performance is downright miserable. During a recent FaceTime call with my daughter, I was constantly being asked to repeat myself or worse, she couldn’t hear me at all. For something this expensive, that’s unacceptable. Background noise leaks in, voices cut out, and the microphones struggle with even the lightest breeze. Using these for calls feels like a downgrade from AirPods, speakerphone, or literally anything else. Connectivity? Finicky at Best. Random Bluetooth dropouts, audio desync when switching between devices, and the annoying tendency to auto-pair to the wrong device the moment you turn them on. Switching between phone, iPad, and laptop feels like playing roulette. Spatial Audio? More Gimmick Than Innovation. The head-tracking features are disorienting, inconsistent, and drain battery even faster. Most people turn it off immediately, and I don’t blame them it adds nothing but annoyance. And No, I’m Not a Sony Fanboy. I just want a premium product to work like a premium product. These do not. Every flight reminds me how badly I wish I’d waited for the Sony WH-1000XM6 instead of taking a chance on Bose’s hype machine. Never again. These will be my first and last Bose headphone purchase. Don’t waste your money, I should have waited for Sony's or bought anything else.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Stephen, thank you for taking the time to share such detailed feedback with us, we truly appreciate it. Your input is valuable and helps us identify areas where we can improve.
      The QuietComfort Ultra Headphones are designed with advanced features such as spatial audio, adaptive noise cancellation, and multi-device connectivity. However, we understand these can feel different compared to traditional models, and issues like battery drain, ANC sensitivity to movement, and call quality are not experiences we want you to have.
      To help, we recommend:
      Checking for firmware updates in the Bose Music app, as these often resolve battery and connectivity concerns.
      Resetting Bluetooth connections to improve pairing stability across multiple devices.
      Adjusting ANC settings in the app, which can reduce the pressure effect during movement.
      We want you to enjoy the reliable performance and comfort Bose is known for, and we’ll continue to support you in getting the best experience possible.

      Gem - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Use them so much I have bought multiple pairs. I run in them so they get a lot of use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones perfect for travel or the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound wish there was more custom eq

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great but they definitely don’t have a lot of options to tune on the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Headphones 100%

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my present for my husband for his birthday! He absolutely loved it and uses it EVERYWHERE! He even connects the headphones to PS5 control cord to have a better gaming experience. The headphones are definitely worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good over the ear headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best over the ear headphones I’ve got, way better than AirPods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice quality and awesome deal on open box

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got an open box for a great price. Came with everything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product but connection sometimes it is not that good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cordless and comfortable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit great. Easy to adjust and set up. Wish the battery lasted longer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Returned

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was disappointing and bass was lacking. I returned them and got the Sennheiser Momentum 4. For this price I expect a lot more sound quality. I will admit that the NC is excellent.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Vince,

      I am sorry to hear that you were disappointed with the sound quality of your QuietComfort Ultra Headphones.
      If the sound is not to your liking, you can always adjust the tones of the headphones using the Equalizer: https://bose.life/4g5dkOi

      If you have more questions, please contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Love Bose!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I love Bose products and this product lives up to one of their best products.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Listen through these while I’m mowing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A brilliant headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, once setup with your devices. Very comfortable and a great travel companion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    comfortable

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a good product overall id say worth the price. happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone lover

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loved the headphones as a Christmas gift. We travel quite a bit and these are working out perfectly. I was the hero at Christmas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I didn’t know sound could be this good!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had heard about the quality of Bose products for years. Now I know that they are not overrated or exaggerations. I am so happy with these Bose headphones!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Seriously disappointing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power on/off is really finicky, often powers itself off, and doesn't like to do an initial startup if you get anywhere near a longpress. Connectivity is average. The claim-to-fame "immersion mode", doesn't work really well in the dynamic mode (where it "follows you around"). It's just not that noticable. The Boze app doesn't make enabling this easy. Lastly, the 24hr sleep mode drains the battery like crazy. Can't keep this thing charged for 2 days with 2 hrs use each day Only not rating 1 star because, as usual, the silencing and sound quality are very good. Overall very disappointing when compared with QC earbuds or older headphones models.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your detailed feedback on our product. We appreciate your honesty and want to ensure we address your concerns adequately.

      Regarding the power and connectivity issues you've faced, we'd like to assist you promptly. Please contact our support team, and they will guide you through troubleshooting steps. You can do so by following this link: https://bose.life/globalcontact.

      We've noted your observations about "immersion mode" and the 24-hour sleep mode. Your insights are crucial, and we'll review these aspects for possible improvements in future updates.

      Kind Regards,
      Eric. V - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, but if you are using these with Apple products, you might as well spend the extra $100 to get the Apple headphones. These are not as compatible.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bose is missing QA department

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I desperately wanted to like these, though they sound exactly like the QC IIs, unless you are into their dynamic audio. Otherwise, it's a gimmic. If you are used to controlling volume on the headset, good luck with the sensor. It seemed I could with one "swipe", turn the volume too low, or one swipe up to blow my eardrums out. I can't even get my head around this obvious failing. Also, I am not sure what is going on with Bose and their apps and bluetooth. I am currently running a couple qc II, am xm4, and airpod pros. These are by far and above the worst app experience, and that's saying something because apple doesn't even have an app for android. Why is it so hard for the headset to connect to the phone, but so easy for it connect to every other device? It constantly thinks something is streaming, when nothing is playing. Which stops the 2nd device from being able to play. I just turned it on/off 5 times, and had to turn off all other bluetooth devices that were setup, just to get it to connect to it's own app on the phone. I could keep typing, but don't really want to be their QA or UI team. Sadly, I will be returning these unless by some miracle they start working as they should.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, and thank you for your review of the Bose QuietComfort Ultra headphones.

      We are sorry to hear that you are experiencing issues with the Bose app and your phone.
      To Clear the headphone's device list press and hold the Bluetooth/Power button and Multi-function button until you hear “Bluetooth device list cleared. Ready to connect.”
      Delete your headphones from the Bluetooth list on your mobile device and the Bose app.
      Once all devices are cleared and the headphones are ready to connect.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose