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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2763 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers frequently mention the amazing sound quality and comfort of the QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones. Many appreciate the impressive battery life, lightweight design, and deep bass. However, some customers feel the headphones may be overpriced, and a few have noted concerns about the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,763 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Best Headphones ONLY when they work (no sound)

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First boot of the headphone noise-cancelling and sound is great. But soon after the headphones will get in a state that crash often where there will be no sound at all. The ONLY way out of this state if to FULLY drain the battery, but when the headphones are in this no sound crash state, it is almost importable to do so. It does not matter if you get a replacement (the replacement will soon do the same thing) or a factory reset (there is no true factory reset option). Many times to get sound back (but will still be in the crashing state) I leave them plug in for hr's. Each time I need to leave them plug in longer and longer. (Ex 1hr → 1.5hr → 2.5hr → 5hr → 12hr → Gave up and called them dead) It became of this problem, I was never able to drain the battery of the headphone pass 50% before the headphone would crash. Connectivity is one of the things that would prevent sound from coming back to the headphone when in the no sound state (in the app will show info about the headphone like if they are charging).

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you very much for your review of the QuietComfort Ultra Headphones!

      While I'm happy to hear that you enjoyed the noise-cancelling functionality of your headphones and the Bose sound, I'm surprised to hear about the audio "crashing" in the way you've described. This shouldn't happen, and may be a sign of your pair of headphones being defective. What you can try - as well as an exchange of the headphones - is pairing a different Bluetooth device to the headphones. It has been known for the connected Bluetooth device, rather than the headphones themselves, to cause this type of audio issue.

      Our customer support team will be very happy to assist you further, if required. Please get in touch with us here: https://support.bose.com/s/get-help-landing-page?language=en_US

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose QC Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever owned. Sturdy construction, easy headphone control via the app or buttons and different equalizers via a touch button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy customer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Hope they keep making them like this…..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Privacy reality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them they great is exactly what I expect from Bose

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible shape

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an open box purchase said excellent condition pads on headphones had residue and stains on them like they were worn and sweat stains and makeup stains went back to the store where I purchased them and they said open box R as is horrible experience horrible customer service honestly I should be given some type of reimbursement for the issue. We went back the next day and they said that it’s probably from us wearing them, but they were still sealed in the box we never wore them we got them late at night and then came back the next morning when you opened may just have to post a review for others to see and be warned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product, bad company!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of these headphones and I am not happy with them, and after contacting their customer service, bose refuses to refund me, because it is a replacement item! Ridiculous! Let it be known Bose does not care about its customers and has left me stuck with these headphones and I am out the money I paid for them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Boss's

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool and comfy fits snug good reproduction clean and clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Husband bought a different brand after reading reviews and was NOT happy withem at all. I told him he wasn't going to be happy because they werent BOSE!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. With the brand, I expected a much nicer user experience. The noise canceling is subpar. The Bluetooth is always cutting out. At the gym it cuts out when I lay back for an exercise. They do not turn on when you put them on. I don’t mind paying for quality. But this time is a disappointment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t see much difference compared to the other one but I liked this color so

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase I have no regrets about this decision and purchase I would recommend this purchase to anyone interested in a good quality product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Older Quiet Comfort model is better than this one

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks very nice but after wearing it for a while I can really feel it digging into my head so definitely returning it. I also wanted something that has a mute mic button for zoom/team's call. This model doesn't support that and the volume slider touch bar is terrible and hard to find. I like the older model of quiet comfort much better than this ultra version.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Ashley, sorry to hear your QuietComfort Ultra Headphones felt uncomfortable, though you did like the look of the Diamond Edition! While it's true that comfort is subjective, these headphones are designed to fit a wide range of customers comfortably. The volume strip is also intended to be easy to operate, and we're sure our customers will love it once they get used to it. Simply swipe up to increase volume or down to decrease it. To quickly increase or decrease the volume, use a long swipe on the volume strip. You can also touch and hold the strip to use your Shortcut. I hope this information is helpful! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Not for Gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Not great for PC gaming with mic. The microphone is not the greatest quality. When I joined a voice chat, the quality of the audio dropped significantly. Fantastic headphones, but ultimately, not a great gaming headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing! I’d had the previous model for years but these are a huge upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound and build quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues at all, ho for it. I have bery hogh end headphones and i was not expecting much, but to my surprise these are bery good Bluetooth headphones for work and music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss QC products are always a win

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boss is always a win. The ANC is truly second to none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live love and breathe music! Music sounds so good using these

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for planes and long trips! Worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product loved it . Works great and also very useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product great purchase process with Best Buy simple but effective

    I would recommend this to a friend