Customer Ratings & Reviews
- Model:
- 880066-0200
- SKU:
- 6554462
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality and comfort of the QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones. Many appreciate the impressive battery life, lightweight design, and deep bass. However, some customers feel the headphones may be overpriced, and a few have noted concerns about the volume.
This summary was generated by AI based on customer reviews.
Eh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as advertised. Prefer apple products. I like quality but these just didn’t hit as hard
No, I would not recommend this to a friendNo Bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Bass at all. Even when you adjust it on the app the Bass isnt clean. Im guessing these are for Opera or something.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey there! Thanks for reaching out and sharing your feedback. The QuietComfort Ultra Headphones are designed with Bose Immersive Audio, which creates a spacious, lifelike sound experience, almost as if the music is coming from a live stage in front of you. We're sorry to hear that the bass performance didn’t quite meet your expectations, even after adjusting it through the app.
To help resolve this issue, you can follow the troubleshooting steps outlined in this link: ttps://bose.life/4ntrOer
Please feel free to send us a direct message at https://bose.life/48EXztC if you need further assistance. We're here to help!
Sophie - Bose Customer Support
Older Bose Much Better, disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this model, having both loved the QC35 and QC45, I wanted to upgrade and treat myself. Heinously poor sound cancelling capability (worse than my 45s) and sound quality that's really subpar. Not worth the money and disappointed after loving Bose for so long. The forced app usage and connectivity is another frustration but minimal compared to the poor blocking/quality of sound
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for your feedback! The QuietComfort Ultra Headphones are our latest release, featuring world-class noise cancellation—quieter than ever before. They also include Bose Immersive Audio, delivering sound that’s tailored specifically for you. You can customize the audio quality to match your preferences using the Bose Music App.
We’d love to help you troubleshoot the connectivity issues during that your experiencing. Below are some troubleshooting steps that may help enhance your listening experience: http://bose.life/45SNklu
Jelyn - Bose Customer Support
Retired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what I was trying to purchase. was returned unopened.
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked good just didn't like how they made my ears feel
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for your feedback! We’re glad they worked well for you, but we understand that comfort is just as important. Everyone’s fit preferences are different, and we appreciate you giving them a try! Let us know if we can help with anything.
Kind Regards,
Eric V. - Bose Customer Support
- Pros mentioned:Sound quality
Failed to pair with my TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise reduction. Great sound when paired with my cell phone. I cannot get it to pair with my TV, the main reason I bought the headphones.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello FrankS,
I am glad to hear that you are impressed by the noise cancellation performance and sound quality of the QuietComfort Ultra headphones.
If your TV has Bluetooth, you can try to pair the headphones, or use the provided cable.
For a better experience, we recommend a Bose smart soundbar because thanks to SimpleSync, you can sync your headphones and avoid any audio/video delays.
If you have any questions, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Too big!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, not designed for women. The headband sticks out a lot with a huge gap on each side of the head! The cups look silly too, taking up most of my head. Wish they came in sizes S/M and M/L to fit an assortment of adults.
No, I would not recommend this to a friendNot cushion kit available for Sansstone color
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please note that replacement cushion kit for sandstone color is not available.. just black and white smoke are availble...
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Baltasar! Replacement cushions in Sandstone are actually available for the QuietComfort Ultra Headphones. Please contact Bose's support team for assistance with ordering these. Regards, Fiona M. - Bose Customer Support
Good sound, bad padding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is great, but this is the third pair I’ve had. The padding on the earcups keeps tearing where it attaches to the earcups. Luckly, they have been under warranty and replaced each time.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for sharing your experience. We're glad to hear you’re enjoying the sound quality, but we understand how frustrating repeated issues with the ear cup padding can be. It’s good to know the warranty has been helpful, and we’ll make sure your feedback gets passed along. If you still need assistance with this, please reach out to our support team directly.
Kind Regards,
Eric V. - Bose Customer Support
Most Disappointing Headphones Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been more disappointed in headphones than I have been with these. They feel flimsy, though not as frighteningly fragile as the plastic Sony XM4 and XM5, but they never want to stay on my head, and they flop around like crazy when I pick them up. While I know that they sleep to conserve battery life when they are taken off, the feature is annoying, and it is probably the reason why I constantly experience lag when using them with my laptop. I wish I had bought the SONOS.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thank you for sharing your experience with your QuietComfort Ultra headphones.
I am sorry to hear that you are not fully happy with these headphones due to their design. Please note that you can disable the Auto-off feature within the app so the headphones will not power off when not in use.
If you need further assistance or have any questions, you can always contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Phone quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone quality is still just ok. Still fades in and out when on client calls.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
We'd love to help you with this, please contact us https://bose.life/contact for support on the sound fading in and out.
Nic - Bose Customer Support
Cheaply made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally never use this product and never will. These headphones feel very cheap. Super flimsy, not a great feel to them
No, I would not recommend this to a friendLemon or just bad headphones?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either I got a lemon or these are very expensive junk. The microphone doesn’t work - so I can’t use them for zoom calls which is a big part of the reason I bought them. They also have a terrible battery life. My $60 headphones served me much better. I’m also really disappointed with Best Buy’s short return policy. It took me A little while to realize just how much I didn’t like these headphones. If they stood by their products the return window would be longer. I’m beyond disappointed with Bose and Best Buy both
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi - I'm sorry to hear the mic on your QuietComfort Ultra Headphones isn't working! It may be worth checking your Zoom settings, to see if there's an incorrect configuration there when your headphones are connected. The battery life of the headphones is 24 hours when charged fully; if you're getting less than this, please let our support team know and we'll assist via troubleshooting: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very disappointed. I never thought I would miss physical buttons but I do. But the reason for 1 star….they disconnect intermittently. I had one pair and was having the issue and swapped them out and the new pair is doing the same thing.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey David,
Thanks for leaving your recent review of the QuietComfort Ultra Earbuds.
I'm sorry to hear you experienced intermittent disconnections during use. That isn't normal behavior as I'm sure you can imagine. The fact the same problem is occurring with the replacement, however, is cause for concern, as we certainly wouldn't expect lightning to strike twice in the same place, so to speak.
The good news is there are some troubleshooting steps you can try to remedy the problem. I'd recommend visiting this page to give them a try https://bose.life/4b5gtM0.
If you continue to have issues, we're here to help. Please do not hesitate to get in touch with our support team. We'll be happy to help https://bose.life/3ET4mCs.
As for missing physical buttons, I hear you, and I'll be sure to feed this back to our product team.
Jeff - Bose Customer Support
Wish I stuck with Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my Sony headphones and decided to try these. Constantly disconnect for no reason. The headphones are too sensitive and auto start and pause whenever you change positions. They’re too smart for their own good.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear that your QuietComfort Ultra Headphones are disconnecting. If this happens, try rebooting your mobile device, which can fix temporary issues. for no reason. As for the headphones pausing unexpectedly, there is a chance this could be a Spotify issue (if you use Spotify). Close Spotify on all devices connected to your headphones, and then only stream Spotify from the device you want to use. If that doesn't seem to apply, please contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible connectivity. Every time I use them it’s an issue. Worst purchase I’ve ever made. And to top it off I can’t return them, amazing!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Ariel,
I am sorry to hear that you're not happy with your QuietComfort Ultra Headphones.
Please try to reset them in order to clear any errors:
1. If the USB charging cable or audio cable is connected to your headphones, disconnect it.
2. Connect a USB charging cable and charger to a power outlet. You can also connect the USB cable to a USB port on a computer that is powered on.
Note: Do not connect the other end of the cable to your headphones just yet.
3. On your headphones, press and hold the Power/Bluetooth button.
4. While continuing to hold the button, connect the USB-C cable to the left earcup. The Power light on your headphones will quickly blink twice.
5. Once connected, wait two seconds and then release the Power/Bluetooth button.
Tip: If your headphones don't respond after this, reset them a second time.
If you need further assistance, please contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of bose products and they all work well
I would recommend this to a friendBrand response from Bose Support
Posted .I'm very happy to hear you like all your Bose products! Since you only gave the QuietComfort Ultra Headphones 3 stars, do let us know if there's anything we can do to improve your Bose experience. We'll be happy to listen and advise! Warm regards, Fiona M. - Bose Customer Support
Not secure
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They slide off your head with slight movement………….
No, I would not recommend this to a friendToo light a bad thing?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're going to use these for the gym, then I highly suggest you don't, or for any activity where you're moving a lot. These headphones are SUPER light, almost feeling like they will come off your head with any sudden movement.
I would recommend this to a friendBrand response from Bose Support
Posted .Thanks for reviewing the QuietComfort Ultra Headphones, Christian! These headphones aren't primarily designed for gym use, partly as they have no official sweat or water resistance rating. Some of our in-ear solutions do have such ratings, and are better suited to workouts. I hope this information helps! Warm regards, Fiona M. - Bose Customer Support
Don't buy!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars if I could. The product is no where near as described in sound quality. But even before you get there, you'll have to fight with the product and your device to pair. The Bose app and customer service are of no help but they'll certainly insist you give them even more information and force you to go through all sorts of trouble shooting before telling you to return the product. Bose is relying on it's old reputation with this product. Don't be fooled. Shop elsewhere.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Mark,
I am sorry to hear that you have experienced issues with your QuietComfort Ultra Headphones and that you are not happy with their sound quality.
We suggest going through different troubleshooting steps in order to identify the issue you are facing and determine if there is a fault with the product or if it can be resolved.
If you have any questions, or need assistance, don't hesitate to contact us: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support