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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3864 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers highly value the exceptional sound quality and comfortable design of these headphones, which are frequently highlighted as standout features. Users also appreciate the long-lasting battery life, lightweight build, and the ease with which the device connects to their phones. While the overall experience is overwhelmingly positive, some users noted that the volume levels and bass performance could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 3,864 reviews
  • Rated 3 out of 5 stars

    Try them on in store

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had high hopes. Could be better, not really noise cancelling and constantly disconnects if you use the app and have multiple optional devices

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback. We’re sorry to hear about the connectivity issues and that the noise cancellation isn’t meeting your expectations. Here are some troubleshooting tips that might help: https://support.bose.com/s/article/qc-headphonearn-download-the-bose-app?language=en_US

      If these steps don’t resolve the issue, please contact our support team for further assistance. We appreciate your patience and hope to improve your experience! bose

  • Rated 3 out of 5 stars

    Disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with these, the buttons were not intuitive at all and often times didn’t work at all. Plugging it into the device was the only way to get it to function properly. The Bluetooth was very buggy.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Rated 3 out of 5 stars

    Inconsistent quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been 20 days after purchase and the right side of the headphones has already had sound quality issues. Especially in Aware and Quiet mode. Super annoying and cannot fix. I’ve only used these a few times and I cannot even return!!! Opt in for the more expensive ones (even though these are 350).

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good bit overpriced

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good but overpriced. But what is not overpriced now days. Oh ya our pay checks aren’t.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your thoughts, we hear you! We're glad to know you're enjoying the product overall. We're thrilled to hear you're enjoying the product overall. Every Bose product is crafted with care, modern technology, and thoughtful design to deliver the best possible experience. From premium materials to features like world-class noise cancellation and seamless connectivity, we aim to create something truly special for our customers.

      Your feedback is incredibly valuable, and we're grateful you took the time to share it with us!

      Klariss - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Static noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only used these on one round trip flight so far and once at home. They seem to have some sort of static noise in the left ear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I'm sorry to hear you're experiencing issues with static. That certainly shouldn't be happening. Have you tried unpairing the headphones and established a new connection? I'd also suggest testing with a variety of other devices to see if the problem follows the headphones. You may also wish to check a wired connection to see if the problem happens when not using Bluetooth.

      If you need any assistance, reach out today via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose could have done better in my opinion. Quite comfort 45 is way better

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bose.....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ....a brand I've come to trust. Better than I thought

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Static?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes has static , periodically but great in all other ways.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just saying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t let you know who’s calling or texting you unlike the beats not worth 400 bucks

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thanks for your feedback. The QuietComfort headphones don’t advertise that specific feature, but it may be possible depending on your phone’s settings and customization. Some functionality can vary based on the device you're using, so it’s worth checking your phone’s audio or Bluetooth settings to see if adjustments can help.

      Jelyn - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Wireless headphones for work / Zoom calls, etc.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, maybe not as good as it should be.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty BT module (maybe in few batches)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got 2 of this - one from Best Buy and another from different outlet. Both had same issues - if I listen for 10 sec, at least for 1 sec is lost. This with iOS devices (both iPad and iPhone and both are with the latest version of iOS and both are 1 yr older generation). I ended up returning both. I bought another one few months back for my daughter and that one works perfectly. So some batch possibly have faulty BT module or so.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We are so thrilled to hear that your daughter is enjoying our Noise Cancelling Headphones and that they’re working perfectly for her. We truly appreciate your feedback. If you ever experience the issue again, we’ve put together some troubleshooting steps that may help in the future. Kindly click the link below to check them out. https://bit.ly/4pQDatr

      Cedrick - Bose Customer Support bose

  • Rated 1 out of 5 stars

    No bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried these after returning the Sony and these are just as bad. I love the color

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi NashaundaW, thank you for sharing your feedback with us. We’re glad you enjoyed the color, and we truly value your input. If you need any other assistance to help improve your listening experience, please feel free to reach out to us through this link: http://bose.life/globalsupport
      We’ll be happy to help.

      Jelyn - Bose Customer Support bose

  • Rated 3 out of 5 stars

    They are good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice but I feel like they are overpriced. But everything is.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We truly appreciate you taking the time to share your experience! It’s great to hear that you’re enjoying the product overall. Your feedback means a lot to us, and we're always working to improve and deliver the best possible experience.

      Klariss - Bose Customer Support bose

  • Rated 2 out of 5 stars

    They should cost 100-150

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great but the ear cup padding is terrible they feel like they are barely there for the amount you pay they should be way more comfortable

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Christina,

      I am glad to hear that you are happy with the sound quality of the QuietComfort Headphones, and sorry you are not enjoying their comfort.

      Please make sure the ear cushions are correctly set on the each earcup, and if you need to replace them, please contact our customer support, so we can look into this with you: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Returning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, so they’re decent and all, but for the money... I’m honestly pretty disappointed in the Bluetooth 5.1.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good overall , but Bluetooth connection os quite unstable

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks so much for your feedback! We're glad to hear you're enjoying the product overall. Bluetooth disconnections can happen due to several reasons, including being too far from the connected device, interference from other electronics, low battery levels, outdated software, or physical obstructions. Multiple active Bluetooth connections or background apps can also affect stability. Keeping devices close, updated, and free from interference usually helps improve connection reliability.

      No worries, here's a troubleshooting guide that can help you: http://bose.life/3USWVDR

      Jelyn - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose in blue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My head is too little for these. They kept falling off every time I looked down. Also when resting around my neck, I felt like they were choking me. Personally, I did not like them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear the QuietComfort Headphones don't fit you so well, Jody! We aim to supply a range of fits that works for most people, however it's true that fit and comfort are unique to each customer. Please contact our or BestBuy's support team for assistance. Regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Not as good as the original wired version

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC isn’t great and the get pretty warm on your head

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, and thank you for your feedback!
      We’re sorry to hear that the ANC (Active Noise Cancellation) didn’t meet your expectations. The good news is that this feature can be adjusted through the Bose app, allowing you to fine-tune the level of noise cancellation to better suit your environment and preferences.

      Also, for the best ANC performance, it’s important to ensure the headphones are properly seated around your ears. A snug fit helps block out external noise more effectively and enhances overall sound quality.
      Here's a troubleshooting guide that can help adjust the noise cancellation of your headphones: https://support.bose.com/s/article/qc-headphonearn-noise-cancellation-is-not-working---ka08c000001bucnaaa?language=en_US


      As for the headphones feeling warm, we understand that can be uncomfortable, especially in warmer climates or during extended use. This can happen with over-ear headphones due to the enclosed design, and while it's not entirely avoidable, taking short breaks can help.

      Jelyn - Bose Customer Support bose

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent ANC headphones as expected

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few Bose headphones over the years, and one thing that stands out is the overall comfort. Every Bose headphone I have ever had has been plush, light, and not too much pressure on the side of my head. These new Bose QuietComfort headphones have the same light and comfortable fit as the QC35ii and QC45, which is perfect. I am glad they chose to keep the same fit/profile on this new generation so they will feel familiar to anyone who has owned any of the previous generations. These new headphones have the easy to use power toggle switch, which I actually prefer over the "hold to turn on" power buttons. Charging is USB-C as expected, and so far the battery life has been as advetised and can easily last over 20 hours at reasonable volume. The Active Noise cancelling seems to be updated as well. I have no proof, but I feel like the ANC on these blocks even more noise than before. One thing I can say though, is the microphone quality is definitely improved. I notice a difference on phone calls, voices come through clearer than before.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Midgrade not worth the 400 bucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont really like the noise canceling results it only works if you have the sound blasting

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Desirae! Thanks for your feedback. We’re sorry to hear that the noise‑cancelling performance of your Bose QuietComfort Headphones hasn’t met your expectations. That’s definitely not the experience we want you to have.

      Our QuietComfort Headphones are designed to deliver high‑fidelity audio and powerful noise cancellation by creating a secure seal that blocks out distractions. You can switch between Quiet and Aware Modes, or even create a Custom Mode to fine‑tune how much outside sound you want to let in. The Bose Music app also helps you get the most out of your headphones by keeping your software up to date and allowing you to customize your EQ settings, adjusting bass, mids, and treble to match your listening preferences.

      If you’ve already tried adjusting your noise‑cancellation settings in the app and the issue continues, our support team is ready to help you further: https://bose.life/contactus

      We hope these tips help you get the most out of your Bose QuietComfort headphones so you can enjoy them to the fullest.

      Sophie - Bose Customer Support bose