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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3864 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers highly value the exceptional sound quality and comfortable design of these headphones, which are frequently highlighted as standout features. Users also appreciate the long-lasting battery life, lightweight build, and the ease with which the device connects to their phones. While the overall experience is overwhelmingly positive, some users noted that the volume levels and bass performance could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 183 Showing 3,641-3,660 of 3,864 reviews
  • Rated 1 out of 5 stars

    Bad Bose Headphone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its bluetooth stop working quickly. It also got teared down.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Abhishek, thank you for bringing this to our attention, and we are truly sorry to hear about your experience with your QuietComfort Headphones. Experiencing Bluetooth connectivity issues and premature wear and tear is certainly not the quality standard we aim to deliver.

      We would love the opportunity to make this right. Please reach out to our Customer Support team directly at https://bose.life/4x1hiPC.

      Daisy - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Cheap plastic junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. I’ve owned Bose headphones before. These felt cheap and plastic-y. The sound quality was not that premium, I get better sound quality and ANC from my AirPod pros. I think for over the each headphones, you can find better ones for the price range.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback. We understand how important premium build quality and sound performance are. To help you further here is a helpful article for the sound quality:

      https://bose.life/4cMwZSM

      We appreciate you taking the time to let us know, and we hope we can earn back your confidence with future releases.

      Gem - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Big Hassle To Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like all Bose equipment I've tried. As good as it gets for sound though - I like the scooped mids.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! Thank you for sharing your feedback! We truly appreciate you letting us know that you enjoy the sound quality and the scooped mids. It’s wonderful to hear that Bose equipment delivers the audio experience you’re looking for. We’re sorry to hear that setting it up has been a hassle. If you run into any difficulties, please feel free to reach out to our customer support team through this link: https://bose.life/contactus so we can assist you further. We’re always here to help.

      Sophie - Bose Customer Support bose

  • Rated 1 out of 5 stars

    RETURNED FREQUENT DROP OUTS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely and comfortably but frequent bluetooth drop outs was annoying - returned

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi FilMann, thank you for sharing your feedback. We're glad to hear that you found the QuietComfort Headphones comfortable and enjoyed the fit. We're sorry, however, to learn that you experienced frequent Bluetooth dropouts, which ultimately led to your return.

      Connectivity issues can sometimes be related to device settings, software versions, or wireless interference. We appreciate you bringing this experience to our attention, as customer feedback helps us continue to improve our products.

      For future reference you may find this guide helpful, https://bose.life/4fVXR4s.

      Daisy - Bose Customer Support bose

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Ultimate Headphones For Travel

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very subject, the way a company tunes their speaker changes the way it sounds very dramatically and everyone has a preference on what they like, and these Bose QuietComfort Wireless Noise Cancelling Over-the-Ear Headphones are no different. Their sound profile is definitely geared towards a main stream a bit higher bass and the mids and treble a bit recessed, its a great sound its a profile that can let you listen to several hours without feeling ear fatigue, and it is incredibly easy to listen for hours with a 27 hour battery life and incredibly comfortable and light headphones. These are the ultimate travel headphones, they have top notch ANC they are really light and they sound great. They feel fantastic when you put them on barely any weight and the materials are so lush and soft you almost don’t even feel them. Surprisingly these headphones take changing the custom eq pretty well. There is so much to like about these headphones everywhere I go there go in my bag, I love using them at work at the end of my day when I have to just go through paperwork and fill out documents I put them on throw on some music and get through my work with this wonderful sounds. Highly recommended

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Quality Control at Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd set of Bose headphones I've purchased. All 3 have been defective from the factory as they cut out sound for a second every hour or so. Update firmware, clear BT history, turn off multipoint, blah, blah. Only Bose can fix these issues but they don't, they just give you the same futile steps and offer a refurb, which also will most likely be defective. You also can't listen while charging - and battery power is required if using the optional wired connection. Bose used to be a reputable company that made quality products - too bad the QC on these things are garbage. The sound is OK, but no more than 1 star can be given for headphones that cut out audio every 60 minutes. The experience is utter trash.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I took these back unopened so I cant review.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took these back unopened so I can't review these fairly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is really good, but a little to heavy and bulky to wear for a long period of time, such as a flight.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the audio of the QuietComfort Headphones, Joe, despite them being somewhat uncomfortable to wear for long periods of time. It may be worth taking intermittent breaks from the headphones, in order to alleviate this problem. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    SOUND IS NOT LOUD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats have better noise cancelling and sound louder.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you for sharing your feedback. We understand how important noise cancellation and powerful audio are to your listening experience, and we’d love to help you get the best performance from your Bose QuietComfort Headphones.

      For enhanced noise cancellation and fuller audio performance, our online support guide offers step‑by‑step tips, including resetting your headphones, rebooting your device, and checking for the latest updates. You can access the guide here: https://bose.life/481PKQD

      We’re confident that once the steps are followed, you’ll be able to enjoy the premium sound quality and exceptional noise cancellation that Bose QuietComfort Headphones are known for.

      Rein - Bose Customer Support bose

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Top Tier Noise Cancellation

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose has continually been at the forefront of active noise cancellation and with this latest iteration of the QuietComfort headphones they have not been dethroned. To go along with this superior noise cancellation the slightly updated sound signature and additional features within the app definitely sets these headphones apart. Right out of the box the QuietComfort headphones appear similar to other Bose headphones as they feel well made and are extremely light. They are nearly identical in all physical features though this may be one of those if it isn`t broke don`t fix it scenarios as they are extremely comfortable. The USB-C charging port is great and the action button on one ear cup and minimal buttons on the other for volume/playback is the perfect mix without overwhelming the listener with buttons. Onto the actual performance though, these QuietComfort headphones have a nearly perfect balance and can be tweaked in the app to your preference though one thing to mention is that from the prior version the base does seem to be more pronounced. As I had previously mentioned, the noise cancelation is what really sets these apart and Bose has even improved in that facet with these. Within the app they now allow you to tweak the sensitivity of the noise cancellation as opposed to either on or off. Additionally, there is also a new "wind block" feature you can toggle which actually makes a difference when listening in windy environments. The other additional feature is with the action button you can now hear the current battery level or launch Spotify, which I do find myself using rather often. When discussing the actual use of the headphones I do have to mention battery life as these are advertised at 24 hours and they actually live up to that in my extended use. Overall, between the noise cancellation, sound quality, and app improvements you really can`t go wrong with these headphones. The design may be getting slightly stale, but the comfort and light weight are tough to improve upon in that respect. Thus, all of the positives of these headphones overwhelm the only knock one could have when it comes to design so for that very reason I would definitely recommend these to anyone in the market for a pair of over-ear headphones.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not 100% satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought will be a little bit louder, but it’s OK just thought cause it was boast. It’ll be different than the rest.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rolanda, thank you for sharing your feedback with us. We’re sorry to hear that the volume isn’t quite what you expected. We understand how important powerful sound is, and while the QuietComfort headphones are designed to deliver rich, balanced audio with strong noise cancellation, everyone’s expectations for loudness can vary.

      To help improve the audio performance, please check out this quick guide that may resolve the low‑audio issue you’re experiencing: https://bose.life/3YEleak

      Daisy - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are durable, but don't sound as good as previous models from Bose.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped Working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and decent noise cancelling but stopped working completely after 2 months

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Michele,

      I am glad to hear that you love the sound quality and noise cancellation performance of your QuietComfort Headphones, but sorry they stopped working.

      Please don't hesitate to contact our support team, so we can assist you further with your issue: https://bose.life/contact

      Best regards,
      Lau - Customer Support bose

  • Rated 3 out of 5 stars

    Great Buy....Small hiccup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great however they don't work on remote talking without a cord, kind of defeats the purpose or getting cordless headphones.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for choosing our headphones, we're thrilled you find them great! For support regarding the communication issue, please contact our support for quick assistance. You can do so by using this link: https://bose.life/globalsupport.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Stopped working after 2 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved them for the whole 2 months, then they started causing issues... I think it's an issue with Bluetooth, they just stop maling sound and sometimes interrupt sound, then I have to turn them off and on again for them to start working again. Ill try to use the manufacturer warranty and update the review...

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear your QuietComfort Headphones starting having issues after 2 months, with the audio not being seamless. Try rebooting your smartphone, as this can help establish a strong Bluetooth connection. Also test your earbuds with a second device, e.g. a laptop, to compare performance there. If needed, our customer support team will also assist: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Sounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose sound quality is declining. I’ve been purchasing Bose system since 1978 and it appears in my opinion the sound quality is declining tremendously.! no more Bose purchase for me

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Terry, sorry to hear about what happened with the quality of your QuietComfort Headphones. We’d like to understand the problem and help fix it for you. Could you please get in touch with us so we can sort it out? Just visit: //bose.life/3rykPZR Klariss – Bose Customer Support. bose

  • Rated 1 out of 5 stars

    Disappointed and feel like I got scammed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve definitely had better quality headphones from Jbl and Sony, these don’t hold up in comparison at all and are no where worth the almost 300$. I got a “brand new-opened box” pair and wanted to see if they were better than my old Sonys. They started to act up at about a week into using them, glitchy sound connections, weird buzzing, and all around terrible noise cancelling. I wish I’d seen the short return window so I could get my money back. I can’t recommend these at all and likewise for any “Best Buy like new returns”

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you so much for sharing your experience, we're truly sorry to hear about the difficulties you've had with your unit. We understand how frustrating that can be, and we’re here to help make things right. To better assist you, please send us a message with your product’s serial number. With that, we’ll be able to dive into the possible troubleshooting steps and explore the best options to get everything back on track. You can reach us through this link: https: //bose.life/3rykPZR Your feedback means a lot to us, and we're fully committed to providing the support you deserve. -Klariss, Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not great for cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using phone isnt real good. People cant hear me talking sometimes

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Nana, we apologize for the inconvenience you’re experiencing with the microphone on your headphones. To assist you with this issue, here’s a helpful guide for troubleshooting your headphones:

      Gem - Bose Customer Support

      https://bose.life/4riwEgz bose

  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disliked the case, Audio didn’t have the greatest range. Returned for Sony Xm5

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Waste

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these after retiring my QC 35s, and I’m not impressed with these. Better off buying a pair of QC 35 or 45.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Paul,

      I am sorry to hear that you are not impressed with the new QuietComfort Headphones.

      If you have any questions about this product, or any other products, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US

      Best regards,
      Lau - Bose Customer Support bose