Customer Ratings & Reviews

I'll start this by saying that I have a pair of Bose Quiet Comfort 35ii which I absolutely love. I bought a pair of these because I loved the 35s so much, I wanted a spare set around the house. Unfortunately, Bose has really dropped the ball on these. - You cannot turn noise cancelation off. I've reached out to Bose about this, and they confirmed that you can adjust it between Aware, and Quiet, but can't turn it off. I wear my headphones while running, and the noise cancelation system juat can't keep up with the noise of a treadmill. It winds up causing a thumping noise, which really makes them unusable. The QC35iis did the same thing, but atleast with those, you could disable the NC system and all was well. With these, the thumping noise is there regardless of whether you're in aware mode or quiet or anything in between. It makes them completely unusable. Which is unfortunate because 75% of the time I use headphones, is on a treadmill - They make a very weird popping noise when they try to cancel some sharp loud noises. So even if I wear them around the house while doing chores, if my daughter is playing with certain rattle toys, the headphones will start making popping static noise trying to compensate for the rattle noise. - Considering my QC35ii's are about 4 years old now, there really isn't any improvement in the noise cancelation function that I can notice between the pairs. I would think two generations worth of headphones, some headway would have been made. But in a quiet room listening to music. They sound about the same. So to summarize. They're worse than the product 2 generations back that Bose released in 2017. Why would you remove the ability to turn off noise cancelation? I just don't get why you would take that function away from the consumer.

I've only had the headphones for almost 4 months and the foam on the earpieces are splitting at the seams on the inside.

I’ve had my headphones since the end of November I believe and the times I’ve used it have been maybe not over 6 times because I use my AirPods, and so usage has been very minimal and they haven’t even left my house once , yet, they look broken and flimsy, it does not have sound cancellation and I can hear noise after I wear them, when I place a call and I have the tv on, I have to turn it off because people can’t hear me, I’ve had beats by DRE but I would not recommend these, at all.. I’m not expert but this is solely out of experience and people deserve to know from experience, I will be returning.

I got this in December 24, 2024 and it is already worn off. I am planning to return it to the manufacturer.

It is not a BestBuy as a matter of fact they’re terrible, I suppose you must have the app in order for them to function correctly… meaning to not cut off and stay silent for several seconds some times my son had a pair as well and he got rid off them sound is good not the best but good enough, the noise canceling sometimes it tries to hard to cancel any noise there fore increasing the noise for instance open window your window as you’re rolling the head set will almost make you deaf from the noise canceling those are my two major issues on the other hand they are comfortable, not heavy cover the ear well enough charging time. It’s average playtime of a full charge is good, But again, my pet peeve is the fact that I must have the app in order for it to work property. It keeps shutting down or go silence for several seconds I will not install the app and I will be returning them to Best Buy.

These headphones lasted me 5 days. I do a lot of running during training camp which is why I decided to try these noise cancelation headphones which at first did in fact cancel the noise however they started to malfunction making a screeching noise that wouldn’t go away. I then took them back to the store in order to exchange them for a new pair however the store would not do it because they didn’t have the color green in stock which would have forced me to pay $110 more dollars than what I originally paid for them. However the battery life was pretty good because they where on 80% when I returned them 5 days later

THE PROBLEM: I was so excited about these headphones before I finally had to exchange and return them. First, I had to exchange my first pair because it came faulty, the pause button wouldn’t work and music would unpause after pressing it. The biggest issue after exchanging is the static noise. When driving in the car, I kept hearing this popping and thudding static noise in my ears. The sound also happens if I take a heavy step while walking. Bose is one of the highest recommended headphones but I DO NOT RECOMMEND. Why that might not matter: I purchased because these headphones were recommended by my sister. I had to exchange my first pair before finally returning the second. The sound is pretty good if you like a nice even sound rather than deep more bass heavy. They also fit comfortably and fold in a way that doesn’t make me scared of breaking them like my Beats did. However, my sister who uses the headphones at a much lower volume and usually just while walking and sitting doesn’t experience any issues with the popping and thudding static sounds.

Im old customer bought many things during the years in store or online with my husband or by myself . Never had such a bad experience with Best Bay..i ordered and they should deliver the next day.I waited nobody's showed up of course, next days was the same..spoke 5x with them..Lies after Lies..dont worry soon you will receive the headphones. Then when i said i want my money back..they lied to me that will return but nobody returned nothing. After more then a week or 10d may be, they left like garbage in front of my door in very thin paper back.,.TERRIBLE.,regret million times i bough from them..Amazon or other company like Bose will treat me in different way im sure,and the first headphones...they were damaged from the begining as someone said...they should tell me...otherwise the Headphones are very good,i love Bose like company for future will buy from them.

I loved the color and it really was noise cancelling and comfortable to wear but I had two issues with this model. 1) it came with a wired headphones option but when I tried using that to connect it to my laptop it would not work and I had to ultimately only rely on Bluetooth to use these headphones. 2) the microphone stopped working. I could hear great but during phone calls and when I recorded voice memos the microphone wouldn’t work or the sound would be very quiet and hard for the other person to hear.

LOVE the color but hate the sound quality. I usually wear these headphones for flights and you can hear the music loud and clear. Not a fan of the options you have for listening.

I have always loved Bose and my previous generation headphones, the QC35, were the best I have ever owned which is why I stayed with the brand. Unfortunately this new generation does not hold up in quality. At first they felt great out of the box, but after less than a year the ear cushions are already tearing. The biggest issue is connectivity. They will randomly cut in and out with my device, the only device they have ever been paired to, making a crackling zipper like noise before reconnecting. For a $400 pair of headphones that is the last thing you want to deal with. Maybe I just ended up with a defective pair, but overall I cannot recommend these. It is a real letdown because the QC35 set such a high standard.

Worked great - for a few months. Customer service is appalling. No one speaks English. Had a lady spell out "S-C-R-I-M" when she meant to say "screen." Then they forced me to destroy my $500 headphones by ripping out the "scrim" on the right ear cup so they could get the serial number. Why do you have to destroy the product to see the serial number?? Horrible, switching back to apple products pronto.

The Noise Canceling feature is quite subtle and non affective. comfort and the sound is good

there was really no noise canceling function in these headphones, they have good sound but a $20 headphone also has good sound and better connectivity.connecting to my phone was not hard but connecting through my phone to use the app was difficult the headphones do feel light but also very delicate like in an instant they could break I did like the hard case that comes with it

While noise canceling is alright, the sound quality is unimpressive. Comparable to the $30 Sony headphones I replaced with these. By far the worst part, and the source of my 1 star review. The microphone is AWFUL. Some of their noise reduction software or something makes it sound like I am constantly walking away from the microphone and very quiet. The worst part about this by far is that its a software issue! Not a mic issue. I thought that Bose was a quality company, and was willing to pay a premium for the headphones. But, this is a disappointment by all means. I can't ever use them for calls and I would never buy it again. Save yourself the money and trouble.

This purchase which I bought two pair as gifts. They were the very worst quality wise, Bose products I’ve ever had. Best Buy has always sold quality products at a fair price, name brand or not, but absolutely tried these out for about 10 min. Sound has horrible a d I believe it was the outside construction pure plastic, thin flimsy plastic that made the sound so horrible, these were An immediate return, we went back to ear buds we have used for travel, a lot of flights and hotels, they never get old. Amazing, quality. We thought these would be nice as we listen to podcasts and movies and sometimes laying in the bed an ear bud falls out but we can easily find in the morning. But these plastic things no match, put your money in something with good sound and lasting quality.

I tried these after returning the Sony and these are just as bad. I love the color

Very disappointed. I’ve owned Bose headphones before. These felt cheap and plastic-y. The sound quality was not that premium, I get better sound quality and ANC from my AirPod pros. I think for over the each headphones, you can find better ones for the price range.

I bought these as a pair of wireless headphones for my computer. I thought Bose was a great brand because of past experience. I will be returning these after the first day of use. They lose connection intermittedly and the sound just cuts out whenever you move your head the wrong way or there is some sort of signal messing with the BT. Yeah, you can run them wired but I already have wired headphones. I wanted a good pair of WIRELESS headphones. These sound decent but the connectivity issue is a deal breaker. Will be returning.

I got 2 of this - one from Best Buy and another from different outlet. Both had same issues - if I listen for 10 sec, at least for 1 sec is lost. This with iOS devices (both iPad and iPhone and both are with the latest version of iOS and both are 1 yr older generation). I ended up returning both. I bought another one few months back for my daughter and that one works perfectly. So some batch possibly have faulty BT module or so.