Customer Ratings & Reviews

Lacks base and doesn’t totally provide noise cancellation

I ordered online and picked up. Later in the evening I opened the package and tried to use. Turns out the unit was used. Upon inspecting the original box package it was clear the package had been opened, item placed in it, and then resealed. I was leaving on a 1 month trip out the country the next morning and could not go into the store. Upon returning BestBuy refused to replace the unit because it was beyond 30 days even though I had called the online number to report the problem. I’m fairly certain BeatBuy sold me a stolen headset that someone cleverly “washed” through a BestBuy buy/return.

Bose, in my opinion, is one of the most trusted brands in the world. Whenever you buy a Bose product you know you’re getting a quality piece of equipment. Everything I’ve owned for the past 20+ years from them has held up well and always performed as it should. Whenever I travel, I always use their noise cancelling headphones because it is the best at drowning out Airplane cabin noise while still delivering great quality sound. These new QuietComfort Wireless Noise Cancelling will be the 3rd set I’ve owned from Bose and they performed exactly as I expected them to. Initial unboxing of the headphones was simple with minimalistic packaging. I always appreciate the nice leather cases they include with their headsets. The headphones come with a very short charging cable that could stand to be a bit longer. Initial charging had the headphones dangling from the wall. Once charged, the initial setup with the Bose Music app took less than 30 seconds. The app itself can control many functions of the headset including a Quiet (Noise cancelling) or Aware mode, which allows you to hear others around you. You also can create your own modes and the level of noise cancelling for that created mode. There’s also an EQ mode that allows the bass, mid and treble to be adjusted. The app will allow you to adjust volume and shows the battery life of the headphones. The Source allows you to change your Bluetooth connections with the headset. And the Shortcut button can add functionality to the left side button for battery level or spotify shortcuts. Hopefully they will add more options for that in the future. The app also allows you to software update as well as adjust Auto Power Off options. Overall, I’m very impressed with the robust functionality of the app. The bread and butter of these headphones is the Noise Cancelling ability and quality of the sound. I don’t believe there is a better set of travel headphones on the market. These headphones deliver crisp beautiful sound whether it’s action movies or any type of music you throw at it. The noise cancellation works to perfection without being too overpowering. Not to mention they’re comfortable, you can wear these headphones for hours and not feel like your ears hurt, which is very rare for me. The battery life so far in testing has been great and has lasted long enough for any task I’ve thrown at it. I’ve enjoyed having the exterior buttons to change songs and switching between Active and Quiet mode on the fly. In conclusion I can’t recommend these headphones enough. The QuietComfort Wireless Noise Cancelling Headphones are the best headphones on the market, period. They produce quality sound, amazing noise cancelling technology with a solid rechargeable battery life, app connectivity and they’re very comfortable! What more could you ask for in a headset?! Buy them, you won’t be disappointed.

Very unsatisfied. Came with NO instructions. I've been back to Best Buy two times for help but the staff there cannot help. Will return for $ back.

Bose QuietComfort Wireless Noise Cancelling Headphones The set up is very easy, just scan the code in the box and put the headset on to connect through Bluetooth. I had 70% when I received my Bose headphones. The Bose Quiet Comfort headphones are very comfortable for extended period of time to listening to music. The quality of the Bose headphones is excellent! The headphone is adjustable to fit comfortably on the head and ears, with or without wearing glasses. I own quite a few sets of brand earbuds and headphones. WOW! I must say the Bose Quiet Comfort are the best sounding headsets I've ever owned. You can easily adjust the SoundTouch to your likings, I like to use the bass booster setting in the Bose app because I like more bass. The music is both crisp and clear. I think Bose has established themselves as the best in sound quality with these. The Bose headset picks up more music notes and sounds seem to be missed by the Bose competitors. The noise around you disappears but you can still hear some noise in your surroundings unless you blast the music in the headphones. You definitely will not be disappointed with the Bose Quiet Comfort headphones. Battery life is excellent; however, they do take a bit to fully charge if you let the battery drain all the way. I would recommend charging them when the battery life drops 50% or under if you plan on being away from a plug for a while. The right ear cup has volume controls, forward or backward mode for music selection and can answer phone calls, and the charging port. Also, on the right ear cup you can power off or on. The left ear cup has an AUX port and a button to toggle between "quiet and aware" modes. There are different modes to help with the wind cancellation and you can choose no more than 2 at one given time. The other two modes are a permanent fixture, so you can have up to four total modes. I could not use the Bose app on my, Ipod even though I could connect the music on my Ipod to the headphones., it can only be used on my IPHONE or IPAD The case is also nice and makes it easier to transport. They have become my dedicated headphones for listening to my music to walk, travel or just listen to music at home without disturbing others around me. One flaw: the headphones seem to slightly pause the music from time to time. But the Bose earbuds are better in noise cancellation. Would I recommend these headphones? Definitely!

Being a "Bose" item, these do not sound anything better than $50 sound canceling headphones. They look nice though.

I feel like really nice headphones are a total luxury item for me. I have a simple pair that has been "getting the job done" and allowing me to watch a show in bed, without waking my husband, or let me hear a new song or two and they have been fine. I've been toying with getting myself a new pair of good headphones (my last ones were Bose and lasted from 2016 until about a year ago when my son starting "sharing" them with me) and I am SO GLAD that I did and that I chose the beautiful pair! I charged them up and turned them on this weekend and walked all over my house cleaning and never had any issues with them slipping, in fact they are so comfortable that I really did forget they were on my head a few times! I used the vacuum and while I could see that the noise from it, really ticked everyone else in the living room off, I was having a grand ole time and was completely unbothered! I cleaned up spilled litter in the laundry room and not even that clanking interrupted my "jams". Speaking of my "jams", the moment that I put them on and chose a song to try them out, I was blown away by how beautiful the standard mix was! I haven't adjusted anything and I have been enjoying the most beautiful bass, that you can feel and hear but it does not overwhelm the treble and/or singing at all... just a total chef's kiss, right out of the packaging!

I decided to switch to Bose after losing my Sony equivalent model M4 - I returned mine within minutes. I downloaded de app thinking that sound control could improve its quality but that didn't happen. Sony's sound quality beats bose believe it or not.

Amazing sound quality and reduced place noise with ease. Lightweight and comfortable. Battery lasts long time!

Disappointed in the sound quality as well as the noise canceling. Skullcandy crusher ANC was a better sound. They will be going back.

I was pretty happy to see that the next generation of Bose's QuietComfort line seems to be just as good as ever. The fit is quite nice - loose enough to be comfortable, but tight enough to actually stay on my head when I'm looking about. I do like the way the speakers are tilted so that they don't squish your ears, and they're pretty comfortable to wear with glasses. The control scheme is familiar - the left side button that is remappable, the right volume buttons and play/pause button and power switch are all in the same places and do the same things as older models. The sound quality is nice as ever, allowing you to hear detail in the music without drowning in bass or having the "oops, all mids!" situation. The build quality is solid - I don't feel like these are going to crack apart when I take them off, and they're pretty inconspicuous and not flashy or garish (though, I'll admit I always notice it when I see someone else with a pair of the QC35s or the QC45s slung around their neck). And, as always, Bose stuck a really nice carrying case in the packaging, complete with a USB cable and an AUX cord. They're just very nice headphones all around, though maybe the top padding could be a bit softer. That being said, the Bose Music app is irritating me at the moment. These headphones feature multi-point connection - you can memorize six connections, and use the app to tell the headset what devices you want it connected to. This is a lifesaver for me, because it's really nice to just switch a connection in the app when I want to move from my school laptop to my gaming laptop, for instance. It will also do this automatically, but it just kind of latches on to whatever it sees first, which can be a problem if you have more than three things to connect them to. Anyway, the problem is, I randomly can't use this very useful feature because the app doesn't seem to be very good at remembering my devices. Nor can I sometimes adjust things like the self-voice during calls feature (which is very nice because it feels more natural, but depending on the environment I may need to turn it up or down). Since it's *all* of my headphones having this issue, very suddenly, across both iOS and Android, I'm pretty sure it's just some issue with the app and I do believe in Bose to fix it. However, you should keep in mind that you may have to put the headset into pairing mode with the app open to get the thing to recognize it. Other than the app being weird, there is one issue I did have - at one point, while paired to both an iPhone 11 and a Google Pixel 6a, I had to move my music over to the iPhone because the audio stream from the Pixel kept cutting out and becoming crackly, as though I were listening to music over a badly damaged AUX cable. This happened once and then never happened again, so I'm not really sure what went on there. It might have been a fluke, might have been some weird issue with my phones, or it could be the headset - I'm genuinely not sure. Overall, I think the Bose QuietComfort Wireless Noise Cancelling Over-the-Ear Headphones are a pretty worthy successor to the QuietComfort 45. They're definitely going to be my top recommendation next time someone asks me about what headphones they should buy. If the app didn't have the issues I mentioned, I'd honestly consider them to be flawless.

Like the title says, these headphones feel uber cheap to me. Plus I'm not having to exchange mine because I can't get them to turn on... I dunno. I know Bose is good but these headphones aint it

I hadn’t even had them a month yet and they are already staticky. I use them for work and often times I can’t be heard our the calls are poor on quality.

These aren't noise cancellation. I can still hear background noise and also they are statically. The battery dies fast also.

It was ok but for me not worth it. It did not have the sound quality I was looking for therefore I returned it

Noise cancelling is sub par, unfortunately I missed the return window.

The Bose QuietComfort Wireless Noise Cancelling Over-the-Ear Headphones are a really great set of headphones. They fold for easy storage in the travel case. They also charge really fast and have great battery life. So far I can go at least a whole day using them for 8+ hours and still have battery left. The sound quality for music and calls is also top notch despite the compact size. They are also extremely comfortable on my ears and head, and I can leave them out for hours without discomfort. They are also easy to turn on and off without looking, and just as easy to pair. The voice feature is great too, when I put them on, the headphones tell me the current battery level. I can also fast switch to different devices the and headphones announce the name of the device I'm connected to. I'm able to easily and quickly switch between my laptop, computer, and phone and I always know which device I'm primary connected to. My only challenge so far is remembering to shut them off, but even when left on overnight, they don't lose much battery. Overall, these are the best headphones I've ever owned and I foresee them remaining my primary headphones for listening to music and videoconference calls.

Beautiful color, love the sound quality. I had the previous model for several years and now have finally upgraded to the new model. Super light weight too. So happy and the color is gorgeous!

Could not figure out how to even use these, Girl did not explain at all, Total surprise to me, I returned them the next day!!

The sound is super low can barely hear anything…..