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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3777 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the exceptional sound quality and the soft, comfortable design of these headphones. Users also frequently praise the long-lasting battery life, lightweight build, and the ease with which the device connects to their phones. While the vast majority of feedback is positive, a small number of users noted that the volume levels and bass performance could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 3,777 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great noise canceling headphones. I use them every day and while I walk and run. I would recommend these for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth every dollar.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life, good sound, and very good soundproofing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Beautiful sound quality, useless microphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love these headphones. They look great, they sound amazing, and the Bluetooth is the most solid I've ever had. The multi connect is awesome. The problem is the microphone. I bought these primarily as a work from home tool, for meetings. They worked fine for a week or two, and then the microphone started fading in and out. It seems to work okay sometimes if I shout, but when talking at a normal volume it either fails to pick up my voice, or my voice is way too quiet. This is the case on window, mac, and Android. I googled a lot and tried changing the self voice setting, but so far nothing works. Bose, please fix this issue! I read many other accounts of the same problem, but no one had a solution.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      I'm happy to see that you're loving the sound, Bluetooth connectivity, and look of the headphones.

      When using your headphones on calls, please double check that there is nothing obstructing the microphone ports near the hinges of the ear cups. I'd also suggest making sure that the headphones are not leaned too far back when worn. This could reduce pick up response and quality.

      You can also reach out to us, as we'd love to help you: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones… very smooth sound, Noise canceling is amazing

    I would recommend this to a friend
  • Cons mentioned:
    Volume
    Best Buy Employee

    Rated 3 out of 5 stars

    Cute color, mid sound

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I was expecting better quality for higher priced headphones. When you turn them on the intro sounds very cheap and robotic. They do not get very loud either. I like the variety in color but the sound isnt worth the price.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Chia, thank you for sharing your honest feedback on the Bose QuietComfort Headphones. We’re glad to hear you appreciate the variety of colors available. At the same time, we’re sorry to learn that the sound quality and startup experience haven’t met your expectations. Be sure to check out our helpful support article at https://bose.life/4rsVIBp which will help improve your experience.

      Regarding the low volume concerns, we have an additional article which will be of help at https://bose.life/4bAQ0sE. In particular, please check our steps on rebooting the headset which should help out. Thanks!

      Klariss – Bose Customer Support bose

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Bose sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones and the color, the exchange from the open earbuds to the over the ear was seamless. Thank you Best Buy!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So happy with this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have hesitating buying these for a couple of years! I am so happy I did! My first use was on a plane with a loud, active young boy in the seat behind me! The noise cancelling allowed me to enjoy my movie and plane ride! I don’t think I would have survived the trip without them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Pink!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Boses definitely do what they say! They cancel noise, and they are comfortable. Love the color, only thing not so great is when talking with other people on them, it feels like they can't hear me due to the noise cancelling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Do NOT Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PROBLEM: I was so excited about these headphones before I finally had to exchange and return them. First, I had to exchange my first pair because it came faulty, the pause button wouldn’t work and music would unpause after pressing it. The biggest issue after exchanging is the static noise. When driving in the car, I kept hearing this popping and thudding static noise in my ears. The sound also happens if I take a heavy step while walking. Bose is one of the highest recommended headphones but I DO NOT RECOMMEND. Why that might not matter: I purchased because these headphones were recommended by my sister. I had to exchange my first pair before finally returning the second. The sound is pretty good if you like a nice even sound rather than deep more bass heavy. They also fit comfortably and fold in a way that doesn’t make me scared of breaking them like my Beats did. However, my sister who uses the headphones at a much lower volume and usually just while walking and sitting doesn’t experience any issues with the popping and thudding static sounds.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bose headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bose headset is very very nice. Can’t compare this to other brand. Will definitely recommend this to others to buy!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Bose Girl Forever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing & much lighter than the Air Pods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice quality item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as advertised.............................................

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Startup was simple and the headphones. Work great snd the outside noise is cancelled highly effectively. I love the blue color!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Bose headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation works great, long battery life, and sound quality is perfect. Cons: connectivity issues

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bad sound Leakage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the headphones were overall great.The sound was good and it was really easy to connect/use the bose app.I discovered that after a couple of uses with the volume from 20% and up you can easily hear the music playing from a good distance away. I personally like listening to music with a higher volume so the sound leak was very disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally had purchased AirPods Max and they were very subpar decided try out the Bose and they were amazing! Best headphones I’ve ever had. 10/10 recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    No bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound but not enough bass, otherwise light but no matter how much i adjusted EQ i couldnt get sound i LIKED

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comment for this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is so good. I love the color too. I recommend for this produc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product/Great supplier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What more can you say. Bose products at Best Buy with being a total member.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clearly still the best noise cancelling headphone. Others still have hiss and high pitch that was not blocked

    I would recommend this to a friend