Customer Ratings & Reviews

Best buy has gone down hill quick! Management is awful at my local store! Management and store employees could careless about customer service, they are hard to deal with and do not have any compassion! There is no communication between online and the actual store, so if you order online to pickup in the store, you better hope you dont have a problem with the order! Wouldn't be surprised if Best buy files for bankruptcy in the next 5 years!

I have had a few Bose headphones over the years, and one thing that stands out is the overall comfort. Every Bose headphone I have ever had has been plush, light, and not too much pressure on the side of my head. These new Bose QuietComfort headphones have the same light and comfortable fit as the QC35ii and QC45, which is perfect. I am glad they chose to keep the same fit/profile on this new generation so they will feel familiar to anyone who has owned any of the previous generations. These new headphones have the easy to use power toggle switch, which I actually prefer over the "hold to turn on" power buttons. Charging is USB-C as expected, and so far the battery life has been as advetised and can easily last over 20 hours at reasonable volume. The Active Noise cancelling seems to be updated as well. I have no proof, but I feel like the ANC on these blocks even more noise than before. One thing I can say though, is the microphone quality is definitely improved. I notice a difference on phone calls, voices come through clearer than before.

The Noise Canceling feature is quite subtle and non affective. comfort and the sound is good

After just 2 months of use, the Bluetooth mic sounded like I was underwater and the spund was static

Sound quality is really good, but a little to heavy and bulky to wear for a long period of time, such as a flight.

Initially these were a great incremental improvement on the classic noise cancelling headphones. However, 2 months later and there are a lot of problems: audio drops frequently, or cracks up and stutters, then restarts. I tried to resolve this with Best Buy's chat service who first told me I could return them (the store told me no, you only have 2 weeks to return anything). The second person on chat told me I can get a repair FOR A PRICE. They are less than 3 months old. Terrible customer service.

3rd pair I bought for my autistic son. He loves them and uses them daily but the strophone around the ear pieces falls a part every time within just a few months of usage. Very expensive to keep having to replace the entire set.

Sound is very subject, the way a company tunes their speaker changes the way it sounds very dramatically and everyone has a preference on what they like, and these Bose QuietComfort Wireless Noise Cancelling Over-the-Ear Headphones are no different. Their sound profile is definitely geared towards a main stream a bit higher bass and the mids and treble a bit recessed, its a great sound its a profile that can let you listen to several hours without feeling ear fatigue, and it is incredibly easy to listen for hours with a 27 hour battery life and incredibly comfortable and light headphones. These are the ultimate travel headphones, they have top notch ANC they are really light and they sound great. They feel fantastic when you put them on barely any weight and the materials are so lush and soft you almost don’t even feel them. Surprisingly these headphones take changing the custom eq pretty well. There is so much to like about these headphones everywhere I go there go in my bag, I love using them at work at the end of my day when I have to just go through paperwork and fill out documents I put them on throw on some music and get through my work with this wonderful sounds. Highly recommended

I loved them for the whole 2 months, then they started causing issues... I think it's an issue with Bluetooth, they just stop maling sound and sometimes interrupt sound, then I have to turn them off and on again for them to start working again. Ill try to use the manufacturer warranty and update the review...

Bose has continually been at the forefront of active noise cancellation and with this latest iteration of the QuietComfort headphones they have not been dethroned. To go along with this superior noise cancellation the slightly updated sound signature and additional features within the app definitely sets these headphones apart. Right out of the box the QuietComfort headphones appear similar to other Bose headphones as they feel well made and are extremely light. They are nearly identical in all physical features though this may be one of those if it isn`t broke don`t fix it scenarios as they are extremely comfortable. The USB-C charging port is great and the action button on one ear cup and minimal buttons on the other for volume/playback is the perfect mix without overwhelming the listener with buttons. Onto the actual performance though, these QuietComfort headphones have a nearly perfect balance and can be tweaked in the app to your preference though one thing to mention is that from the prior version the base does seem to be more pronounced. As I had previously mentioned, the noise cancelation is what really sets these apart and Bose has even improved in that facet with these. Within the app they now allow you to tweak the sensitivity of the noise cancellation as opposed to either on or off. Additionally, there is also a new "wind block" feature you can toggle which actually makes a difference when listening in windy environments. The other additional feature is with the action button you can now hear the current battery level or launch Spotify, which I do find myself using rather often. When discussing the actual use of the headphones I do have to mention battery life as these are advertised at 24 hours and they actually live up to that in my extended use. Overall, between the noise cancellation, sound quality, and app improvements you really can`t go wrong with these headphones. The design may be getting slightly stale, but the comfort and light weight are tough to improve upon in that respect. Thus, all of the positives of these headphones overwhelm the only knock one could have when it comes to design so for that very reason I would definitely recommend these to anyone in the market for a pair of over-ear headphones.

In less than a year of ownership and with light use, the audio has started cutting out randomly. I keep it stored in the case when not in use. Premium quality products shouldn't develop issues this quickly.

Good sound quality and decent noise cancelling but stopped working completely after 2 months

Noise canceling doesn't work well and the handle get dirty so fast.

Headphones are great however they don't work on remote talking without a cord, kind of defeats the purpose or getting cordless headphones.

Sound was great but wouldn't stay firm on my head during workouts. Returned...

The second that I had bought and came with issues.

Got these after retiring my QC 35s, and I’m not impressed with these. Better off buying a pair of QC 35 or 45.

Disliked the case, Audio didn’t have the greatest range. Returned for Sony Xm5

So, I’ve owned these for less than a week. But I want to go ahead and leave a review. These are awesome headphones! I work 12 hour shifts and they are really comfortable. In those 12 hours of work I have only gotten uncomfortable once, but that was my fault for not adjusting them. After adjusting them that went away. I definitely found the sweet spot. The clamp force is just right for my size head (7 1/4 approximate hat size, if I remember correctly). My ears fit well in the ear cups. Next, let’s talk about sound quality. Holy smokes they sound great! Super clear! While I did use the Bose app to make the sound to my liking (which honestly, the app itself could use improvements), I found right out of the box they sounded great. Bass is great! Treble is great! Mids are even great! And the volume is outstanding! All the cheap headphones I usually have to have the volume maxed out while I work. Not these. With these headphones 50-70 % is sufficient. 70% is almost too loud. I tried 100% and had to turn it back down. I’m not an audiophile but I can definitely distinguish instruments with these. And if the song was recorded say, to start on the right side, that’s what you get! Excellent sound! My only qualms is it only has 2 modes: quiet and aware. I personally think it needs a normal mode. That said both modes are excellent. In aware mode I can hear my surroundings. Voices are very slightly muffled but it doesn’t really matter if you pause whatever you are listening to. Quiet mode is QUIET. For real! I work around some noise and in quiet mode I can’t hear it. Now, I said qualm(s). The only other thing I would change about these headphones are just a slightly thicker padding for the ears and top of the head. They are slightly thin. But still comfortable. If I were to work at the Bose factory I’d suggest adding a few millimeters of padding to both the ear cups and top of the head. Even with that suggestion, these are still comfortable. Lastly, and this is probably my personal preference, the battery life. The last pair of cheap headphones I have had an 80 hour battery life before needing recharged. These won’t get that. (I believe these are rated at about 30-32 hours.) Still not bad. Also, the build quality seems sufficient enough. I guess time will tell on that matter. Overall, these are awesome!! If you’re looking at these headphones go ahead and buy them! Sound is phenomenal!!

The Mic doesn't work. People can't hear me during calls. Apart from that everything else is good