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Customer Ratings & Reviews

Your price for this item is $349.99
The comparable value price is $359.00

Customer reviews

Rating 4.8 out of 5 stars with 3205 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,205 of 3,205 reviews
  • Rated 2 out of 5 stars

    Not That Quiet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible Noise Cancellation, I can still hear noise from 5-15 feet away while on full noise cancellation and listening to music. So, so disappointed!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Richie.
      Thank you for your post. Happy to help. The combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher-pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you have further questions, don't hesitate to contact us at https://bose.life/3BgUIIU.
      Marvin - Bose Customer Support bose

  • Rated 1 out of 5 stars

    One of the worst experiences with headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these a little over a month ago and have had constant issues with them. Frequently disconnecting from my phone and reconnecting, and lower the volume by itself and having a beeping noise. Truly disappointed with these headphones was looking forward to them when I bought them but now wish I went with a different pair of headphones. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Steven,

      Thank you for sharing your experience with your QuietComfort Headphones.

      I am sorry to hear that you are not fully happy with them due to connectivity issues. If these problems still occur, please try to reset them following these steps: https://bose.life/3NnB0kt

      If you need further assistance, don't hesitate to contact us: https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Headphones Awesome Customer Service Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a terrible customer service experience with Best Buy, which I’ve never had before. There is no way to email them (that they respond to) when there is an issue. I used their chat function to address the issue, and they promised they would follow up but it has been three days and I’ve heard nothing. In the meanwhile my order was cancelled and my money is still sitting out there somewhere between PayPal and Best Buy - $300 cash! With no resolution in sight.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Heather,

      We are happy to hear that you love your QuietComfort Headphones but sorry you had issue with BestBuy support.

      If you have any questions regarding your product, or require assistance, please don't hesitate to contact our support team directly. We are always happy to help: https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Customer Support bose

  • Rated 2 out of 5 stars

    Wrong choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor performance…sounds quality is very bad….

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear of your disappointment with the QuietComfort Headphones! Given how you've described their audio performance, we'd like to take a closer look, so please contact our support team. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Garbage Company Products

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a loyal Bose Customer since the early 1980s, but the Bose of today is nothing like the past the products are garbage have to return most of them. It is truly now a garbage company with a woke culture. Il never buy Bose again. 

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, we are sorry to hear you feel this way. We always aim for the highest quality customer care. If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
      Thanks, Matt - Bose Customer Service bose