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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2500 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the excellent sound quality, comfort, and secure fit of the product, along with its long battery life and appealing design. However, some users have reported occasional connectivity issues. A few customers also mentioned that the volume can be low.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,500 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointed in Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound from the earbuds are great is a quite area. If you have any background noise its hard to hear even at 100%. The phone calls even worse. The person on the other end had a hard time hearing me due to the background noise. due to my job i need to hear and be herd when on the phone so i had to return them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you decided to return your QuietComfort Ultra Earbuds due to audio issues during phonecalls.

      If there is anything we can assist you with, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US

      Best regards,
      Lau - Customer Support bose

  • Rated 4 out of 5 stars

    Great...but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, but my right earbud just gave out. Will be exchanging for a new pair. Will update if it does it again.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Replacing after 9 months of moderate use

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these strictly and solely to sleep at night as my husband is a loud snorer. After 9 months of moderate use, the button to toggle between modes (quiet, aware, etc.) is unresponsive 90% of the time. Also, the case stopped charging. I have used these on a few occasions for video/phone calls, and am told the background noise is minimal but the sound quality is terrible. For what I paid, these should really perform better. Two stars ONLY because Bose has great customer support and are replacing these because I am still within the 1-year manufacturer's warranty.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Mel, I'm sorry to hear that you're unable to change modes on your QuietComfort Ultra Earbuds most of the time, and that the case no longer charges. Please note that the QuietComfort Ultra Earbuds are not specifically designed for sleeping purposes, and that using them for this purpose may have caused them some damage. I am, however, happy to hear you've been offered an in-warranty exchange on the buds. Please get back in touch with us if there's any further assistance we can provide. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds ever!!! Will buy again. Can’t wait until Bose upgrade. Love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave them for a gift and he said he love them keep till me thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would buy again if I had to,and will definitely tell a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony earbads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. I used Sony before but this headset is better. Only issue is it does not change to multiple device automatically, you need to change it manually. Overall great headset

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Not built to last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great in terms of listening quality, comfort, etc. However, one of them just physically broke (in my ear when wearing it) after one year and 9 months. They are not built to last, I am not buying these again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate you letting us know about what happened, Ramiro. We understand how important durability is, and we’d like to help you with this situation.

      Please contact us using https://bose.life/49SSe5s so we can assist you further and review the best options available for your case.

      We’re here to make sure you get the support you need!

      Gloria - Bose Customer Support bose

  • Cons mentioned:
    Connectivity, Volume

    Rated 1 out of 5 stars

    Please Skip this One!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad Mic Quality, Bad Call Volume, Inconsistent Bluetooth Connectivity. Huge disappointment from Bose.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We’re sorry to hear the experience hasn’t lived up to expectations. We understand how important reliable connectivity and call performance are, and we truly appreciate you sharing your feedback. If you’d like help troubleshooting or exploring possible solutions, you can always reach out to our support team at https://bose.life/globalcontact.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Owner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love boss sound but this earbuds keep falling down That’s why I ended buying beats

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Bad staying in ear. And too expensive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    $300 for this?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally not even connected more than 5 times. After the 6th time and every time after, the right earbuds internal microphones used for noise cancelling failed. It sounded like someone was "blowing" into the microphone and I could not fix it through any of Bose's troubleshooting recommendations. Horrible QC for headphones that are this expensive and "high end". I upgraded my 1st gen Airpods Pro to the 2nd generation and that was a better investment than these "Ultra" earbuds. Great noise cancelling though. I'm just glad they broke after 1 day so I could still return them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Marc,

      It is great you enjoyed the noise-cancelling highly unexpected that it would stop working, and I understand you returned them because of this. Should you decide to try the earbuds again. I'd suggest making sure that you're not in in aware mode by following our guide here https://bose.life/3N0Sbsh and check that the shortcut https://bose.life/49SWXSp is not being pressed. Please also contact us https://bose.life/contact, as we'd love to help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Best wireless earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! These are the absolute best option for wireless earbuds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose Earbuds are awesome! I had a different brand and not the same as these Bose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been an apple girlie but these are AMAZING! I am so impressed everything about them is a 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my husband, his second pair he loves rhem

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Low while on a call

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music wise amazing but when you’re on the phone call it’s really low.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Rebeca,

      Thanks for leaving your thoughts on the QC Ultra earbuds. Music volume and call volume can sometimes be separate on your paired device, so you want to make sure the volume is turned up on the device for the calls as this could be why you're experiencing low volume. Please refer to your phone's user guide for instructions on how to adjust this.

      Jeff - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose Earbuds are the best!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I have ever purchased. You will not be sorry you picked these up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re Bose, I haven’t had a bad experience with any Bose product I’ve ever owned.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Avoid, do not buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price to quality just doesn't check out. Audio quality poor when comparing to what I was trying to replace. Non stop issues with connection. These clearly have problems with Apple connections. Two I phones and an I pad pro all have same connection issues. One of the phones has app installed the other does not. These seem to only be stable when paired to Alienware laptop however the audio is terrible.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Mark,

      I am sorry to hear that you are not fully happy with your QuietComfort Ultra Earbuds.
      If you are still experiencing connectivity issues, please make sure your earbuds are up to date with their software and try to reset them, following these steps: https://bose.life/qcufr

      If you need any further assistance, you can always contact us directly: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose