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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2496 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the excellent sound quality, comfort, and secure fit of the product, along with its long battery life and appealing design. However, some users have reported occasional connectivity issues. A few customers also mentioned that the volume can be low.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,496 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for gym so I loved the sound but not working in the steam room , some time 1 side and wire head phone doesn’t work so I have to take one out and put in the charger for few sex and take it out out in my ears agian so it work lol

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable items, the sound is very clean, I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. Cuts out all noise. Fits ear perfect without making ears hurt.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Quality earpods. Not durable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and technology. Not durable. I was not too careful while using it, but it stopped working in 2 months. I use beats earpods the same way and it's going strong for more than a year now.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with your Bose QuietComfort Ultra Earbuds. We’re glad to hear you’ve been impressed with the sound quality and technology. We appreciate you bringing this to our attention, and we’d really appreciate the chance to look into this further so we can help ensure your earbuds perform as intended.

      Please connect with us so we can look into this for you. Visit: https://bose.life/48EXztC

      Klariss – Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    More for music than calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight. Great for music. Echo for others during call. They hear the background noise clearly. Better for music than actual phone useage. Sound is amazing, but everyone on the phone complains about background noise or hearing their own echo

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds I've tried

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my new ear buds on a flight and was amazed how well they cut down on the engine noise while delivering excellent sound quality for the movie I was watching. Music quality is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and amazing noise cancellation. Great for traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look great, comfortable to wear great sound, will buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bise ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift. Daughter said she is very pleased with the sound and fit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and top notch ANC

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -Well balanced audio. Pleasant to listen to. -Unbeatable ANC, lets you block out the world. -Great warranty support! Bose replaced them right away when I had issues. Cons: -Spatial audio is more of a gimmick imho. -Useless for voice calls (Get the Jabra 10 if you need that) -No wireless charging case

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best ear buds ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the best from sound quality to battery life. I would definitely buy Bose again.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Fantastic quality, excellent noise cancellation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely the best earbuds I've ever had. I'm also a much larger human and these are the first earbuds that don't slip out of my ear even with the largest size silicone rings on.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Aware on the construction work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally recommended I use them on my job and they don’t fall off and a perfect sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect for travel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved how comfortable they were for earbuds. Although i wouldnt recommend them for working out, i think they are perfect for using ehen walking or sitting down to enjoy some music

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Nice bass! Was looking for something with better sound to replace my AirPods Pro. This is what I needed!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 3 out of 5 stars

    Pretty good, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its sounds awesome honestly. And it sticks to my ears vwrt well when running. However everyone I talk to complains that they can hear everything in the background louder than then can hear me.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Samuel,

      We're glad to hear that you're enjoying the sound quality and secure fit of our product. However, we're sorry to learn about the issue you're experiencing with background noise during calls. This is certainly not the experience we want you to have. In order to address the microphone issue, please see our guide here: https://bose.life/3x768jg. In case the issue persists, or you would like assistance while troubleshooting, please feel free to reach out to our team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Cons mentioned:
    Connectivity, Volume

    Rated 1 out of 5 stars

    Bose Ultra Comfort earbuds don' waste your money!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of buds, left bud stopped working at 2 weeks, I called Bose they said we will send another pair after i return old pair to them, 2 weeks go by. Get replacement pair, start using and had trouble with volume during calls, it is way too low, ambient noises make it very difficult to hear caller. Another issue I have is connectivity, the app disconnects from buds while app is open and buds in use, making changes in settings impossible. Called Bose again they walked me through troubleshooting, unable to fix. They said we will send you another replacement, again 2 more weeks go by. Same thing, vloume too low. I called Bose again, went through troubleshooting again no improvement, they said we will send another replacement, I said no more replacements I want a refund. The person said I have to talk to my supervisor, they come back with information, Bose earbuds are mostly designed for music listening not calls. I said to Bose I want a refund, their response was we cant help you because you didn't purchase from uc directly, Best Buy will need to handle refund. I drive to store on 3/6/24 about 4:30 pm to find them closed, there computers will down nation wide. Then I called Best Buy 800 number, explained my problem, their response is any returns are at store manager's discretion . I went to Covington, La store again this morning asking to speak to manager, the host how can i help you, I explained the issue to her. Her answer was I cant help you because Im past the return period and store manager has a zero return policy after return period. Now Im stuck with $270.66 earbuds they I cant use and Bose and Best Buy are passing the buck on each other. What ever happened to customer service, when companies use to care about their customers and make things right?

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Paul, if you are experiencing difficulties during calls we do have recommend troubleshooting that can help, these can be viewed on our product support site: https://bose.life/3V0c0ES. We also have suggestions for issues with connecting to the app: https://bose.life/4c7cuiA. Should you need further assistance with services or replacements, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love my EarPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried different brands and these are the most comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a beats guy. Bought most of the beat product thinking it was the best. After using these Bose everything changed. I became even more sensitive to sound since I have to lower rhe volume now that outside noise is not a concern. Really well developed. I do lots of exercise including crossfit, HIIT, running, powerlifting, weightlifting and have never had a problem with them falling or sweat. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Bose earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. Have been using the Bose for years. Love the sound and stays firmly in ears.

    I would recommend this to a friend