Customer Ratings & Reviews
- Model:
- 873973-1100
- SKU:
- 6517621
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality, ease of use, and impressive bass of the Smart Soundbar 600 with Dolby Atmos and Voice Assistant. Many appreciate its convenient size and straightforward setup process, although some experienced connectivity issues and found the price to be somewhat high. The user experience with the app and remote control also received mixed feedback. While some praised the sleek design, others found the remote control less intuitive and the app somewhat problematic.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Speaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker. Sounds awesome and looks great. Easy connectivity
I would recommend this to a friend - Pros mentioned:Sound quality
Sheesh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, there needs to be more soundbars like this
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is awesome! It is really what I expected.
I would recommend this to a friend Fair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds ok but my original 321 system sounds better
I would recommend this to a friend- Pros mentioned:Sound quality
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is pretty good for action movies but stinks for regular TV talk shows.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear about this! Give Dialogue Mode a try; this can make voices more distinct and understandable. To turn this setting on, tap the My Bose icon in the Bose app, select your soundbar, then tap Dialogue Mode. If that doesn't improve the situation, our support team will happily help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
- Pros mentioned:Sound quality
Bose Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. ……………………..:::::…..::.::::
I would recommend this to a friend - Cons mentioned:Connectivity
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable connectivity. Don't waste your time or money.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Tom,
I am sorry to hear that you are experiencing connectivity issues with your soundbar.
Please try to reset your soundbar following these steps: https://bose.life/3yhdOAm
For further help, please contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
- Pros mentioned:Sound quality
Too complicated
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, the sound was really good. I kept having to reboot the whole system not worth the time so I returned it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We are happy to hear that you were enjoying the audio of your system. Sorry that you found the interface to be too complicated, if you ever have any questions or require technical support, do not hesitate to reach out to us via https://bit.ly/3UNtwsQ where we will be happy to get these concerns resolved for you.
Tegan - Bose Customer Support
Returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered open box, i was expecting all accessories included in the package, however I have received only the sound bar. Very disappointed with this purchase and returned it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Edward,
This is not what we would expect. With your product the following items should be included:
Bose Smart Soundbar 600
Remote control with battery included
Optical cable
HDMI cable
Power cord
Quick start guide
Although you've returned your product, if in this circumstance, do reach out to Bose via https://bit.ly/3UNtwsQ where we'd be happy to get these missing components to you.
Tegan - Bose Customer Support
- Cons mentioned:Connectivity
Sucked
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar wouldn’t connect to the bass box and that’s after all the troubleshooting that the manual told me to do
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi John,
We are sorry to hear that you've been unable to connect your Soundbar to your Bass Module. You can use the Bass Module 500 or 700 to connect to your product. We appreciate you taking the time to perform some troubleshooting, feel free to reach out to us via https://bit.ly/3UNtwsQ where we will be happy to get you connected.
Tegan - Bose Customer Support
customer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! Got stuck in an infinite loop software update. Mailed back for a factory reset and update latest software, got back yesterday, worked for less than 30 seconds before it went into a software update that will not resolve, infinite loop. Many, Many Many calls into customer service and this is not a usable product. DO NOT BUY BOSE!!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Amy,
Thanks for providing us with your feedback, we are very sorry to hear that after your repair your system is still stuck updating. This is not the experience we would expect and we encourage you to reach back out to your local service via https://bit.ly/3ucx1kd we want to get this investigated further and resolved for you.
Tegan - Bose Customer Support
Wont set up even after spending 40 mints
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Open Box with Excellent Condition. HDMI cable was missing and Piece was defective. Best buy should have checked before reselling it. I tried 40 mints to set up with all options available on internet but unfortunately couldnt set up. WASTE OF TIME.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, we're sorry to hear your Smart Soundbar 600 wouldn't work upon arrival. Please get in touch, so we can try the relevant troubleshooting and see if your soundbar requires service: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
No audio after wake up the TV from Standby Mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the time audio wasn’t decoding after wake up the TV from standby mode
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Nagaraja,
If the sound is not working after waking up the Soundbar 600 from standby mode, please reset the soundbar by unplugging it from power for a few minutes.
If it doesn't help, please contact our support team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
Sad to say, but a waste of hard earned money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should’ve paid more attention to the reviews. Sometimes this thing works. Others it doesn’t. I continually need to unplug the speaker, and then plug it back in again after a minute or so. Not what I would expect from the Bose product. And, of course, I’m past the return date. I can no longer return this piece of junk. Majorly disappointed!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Ken,
I understand it is frustrating to have difficulty with your system. You can reach out to us for support https://bose.life/38DNELy with your Soundbar, as we'd love for you to enjoy it.
Nic - Bose Customer Support
Bose product review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose system is very complex to set-up and still doesn't work after Geek Squad spent 3 hours trying to get it set up. Still no sound from the surround sound speakers, unacceptable. The connection between the app and the equipment is a challenge. The system isn't worth the time and effort to hopefully get it to work properly. Don't buy it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi William,
It is surprising that you had a hard time getting it set up, and that the Surround Speakers aren't working. I'd recommend trying our guide here https://bose.life/3Eq2265 for help with the surround speakers. Or contact us https://bose.life/contact as we'd love to help.
Nic - Bose Customer Support
Paper weight!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly loosing connection with my Sony TV even though it is a wired connection. I wasted money on this device. Now I just use my TV’s audio. It was a pain always to turn off and on this device while watching movies
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Ares, I'm sorry to hear your Smart Soundbar 600 is losing connection with your TV! Usually this doesn't mean the soundbar is defective, but that the HDMI-CEC settings in the Bose app may need changing. There are various options listed under Settings > Power > "HDMI Power and Audio", so give them a go, and see if one of them resolves the audio cutouts. Lastly, if using two remotes (one for the TV, one for the soundbar) is a bit of a bother, you could program your TV's remote - if it's a universal remote - to control both the TV and the soundbar. Please speak to your TV's manufacturer for more information here. Warm regards, Fiona M. - Bose Customer Support
Problems Using the Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are missing the instructions to properly use the sound bar. The internet was not helpful.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey JohnLauraF, we have a handy quick-start guide available on our support website at https://bose.life/3HUvDGK on how to get the most out of your new Soundbar 600. Using the Bose Music app, setup is designed to be a breeze.
Jack - Bose Customer Support
Dissatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Sound was not strong as expected. We were able to find a better soundbar for same price.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I'm sorry that you found the sound was not strong enough for you.
We'd love to see if we can help to improve your experience. Please check out our recommendations here - https://bose.life/3GyWf0B.
If there's anything further we can help with, please do reach out - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
- Pros mentioned:Ease of use, Sound quality
Great sound bar after the initial setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for the price range. I love the design of the soundbar as it is nice and sleek. The black design helps it disappear into the darkness below the TV so it is not noticeable or distracting. The sound quality from this sound bar is great, it gets very loud and the sound fills the room. The app it self is pretty straight forward and easy to use once the device is setup. It negates the need for using the remote as you can control the input, volume, and other settings for the soundbar from the app itself. A problem I had was for some reason my soundbar would not connect to the app properly initially and I spent a good amount of time trouble shooting those steps at the beginning. One time I turned on the tv and the sound bar stopped working completely with the TV and wouldn't output any sound at all. I tried connecting it to bluetooth as well and it would not output any sound neither. I thought I received a faulty unit until I started researching this problem and it seemed like this was a known issue among these devices. After factory resetting the device and going through the hassle of getting it set up properly on the app which I had issues with again I got it working. The app seems to be a double edged sword with this soundbar. Once it is setup properly and working then it works great, but when it is not working then it becomes a lot of trouble to get working again. I would recommend buying this speaker with a subwoofer as I noticed the sound bar lacks a little in the bass department, but for the size and the price of this sound bar that is easily overlooked.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello, It is so great to hear that you are enjoying the great sound and design of the Soundbar 600 system. If you are using a HDMI cable, I do recommend checking the CEC settings that are found in the Bose Music app, you can view more on this here: https://bose.life/3Pzl5QG.
For audio issues, I would recommend trying either option 4 or 5 first from the HDMI Power and Audio section, before trying any other options.
If you are looking for additional Bass, you can connect either a Bass module 500 or 700 to the soundbar to add extra depth to your sound. Should you need further assistance, feel free to contact our technical support team, who will be more than happy to help: bose.life/3rykPZR. Liam - Bose Customer support.
- Cons mentioned:Connectivity
Gimmicky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from tv and the only way to get sound again is unplug port and plug back in.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We'd love to help you with your connectivity concern with your TV, it is likely this can be easily resolved by looking into your TV settings. We'll be happy to help you with this, reach out to us via https://bit.ly/3UNtwsQ so we can get some additional details and help resolve this for you.
Tegan - Bose Customer Support