Customer Ratings & Reviews
- Model:
- 863350-1100
- SKU:
- 6470267
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
Bose 900 - A significant step down for Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned many Bose products over the years and had enjoyed their quality. However, the 900 soundbar has been an enormous disappointment. Upon receipt of the product, it did not work properly, and Bose replaced it. The replacement is difficult to use, and relatively poor sound quality, particularly with streamed music. My wife and I are musicians, recording artists and music producers and so, are well familiar with quality audio. I would not recommend this product.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Rick.
Thank you for your post. Sorry to hear that you are not happy with the sound of the soundbar. Please watch the video here on how to set it up to maximize its features. https://bit.ly/3zeQGQ4. If you have further questions, please contact us here. https://bose.life/3BgUIIU. We would love to assist you further.
Marvin - Bose Customer Support
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a high dollar BOSE product. Years after purchase, Bose write and says that the base module could burn down my home and IF I send it in, they'll give me 40% off this Soundbar. So you might want to consider a company that backs their product 100%. Take a look at Sonos. Better engineered, better sound.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for posting. The safety and satisfaction of our customers is Bose's highest priority and we are committed to making this right. A voluntary recall of bass modules manufactured before April 1, 2006 that were sold with select Acoustimass, Lifestyle and Companion home theater systems was conducted. As part of the repair, we will replace the electrical components at issue with replacement components that do not create a risk of a potential fire hazard. If repair is not possible you will be offered with a replacement like what you have mentioned above. If you have further questions, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Poor software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flakey software, constantly disconnects and is annoying.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are having connectivity issues with your Soundbar 900.
I would suggest you to factory reset the soundbar, following these steps: https://bose.life/3Fqwocz
For further assistance, please contact us: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support
Constant issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this thing so much. Constantly disconnecting and not playing sound through the HDMI arc connection.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear that your Smart Soundbar 900 is disconnecting and not playing audio smoothly! Performing a reset of the soundbar may help; if it doesn't, our support team will be happy to assist you. Regards, Fiona M. - Bose Customer Support