Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
Don’t buy. Get a sonos
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. Sound quality not worth the connection issue so
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear you've been experiencing connection issues with your Soundbar 900. So we can learn more about these, please contact our technical support team, so we can look at the issue with you. Warm regards, Fiona M. - Bose Customer Support
Disappointed with qality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the quality of this build. I like Bose in general but this is ridiculous. After you play a streaming music service like pandora it disconnects from the tv. To reset HDMI ARC connection you have to unplug it. If your plug is behind the entertainment center you are scewed. Have to unplug the unit everyday. Sound qality is ok. The rear speakers are useless. Don't waste your money on them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I'm sorry to hear you were disappointed with the quality of this product. Services like Pandora are streamed via the internet so do not require the use of your television to work. This should not, however, cause problems with the HDMI ARC connection, but if you are having problems please reach out to our team via the details on this page: https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
Defective unit, unable to get an exchange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective unit. Best bu is giving me the run around, transferring me form one agent to another. All I want is an even exchange for a new unit that’s not defective!!!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey, sorry that you've received a defective unit. Please reach out to our customer support team. If we're unable to resolve the issue with troubleshooting, we can arrange appropriate service options for you. - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
Left to Right white light
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am truly dissatisfied with this product because it gave me the “left to right white light” of death, after 20 hours or so of use. Also hard to use.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey there,
I'm sorry to hear that your Soundbar 900 appears to be encountering some issues. We would love to help! I would recommend that you reach out to the team using the contact details here: , so we can help you. The team will also be more than happy to assist you with any questions you have about using the soundbar.
Thanks!
Kerri - Bose Customer Support
Soundbar Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked despite 2 visits from Geek Squad, returned the part and selected a Sonos Sound bar.
No, I would not recommend this to a friendCheck serial number against product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What was is the box wasn’t actually the product I purchased
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed the Samsung sound bar we have is way better and a 1/4 the price
No, I would not recommend this to a friendPOOR
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOULD NOT WORK WITH THE REQUIRED APP. DO NOT WASTE HOURS LIKE I DID
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Luigi, should you need assistance with getting your soundbar to work with the Bose Music app. Please reach out to our technical support team, who will be happy to assist you further. You can find their contact information here: bose.life/3rykPZR.
Liam - Bose Customer support
horrible experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible experience, do not waste your money or your time, the application is unstable, complicated the installation loses the signal
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I'm sorry to hear you've had difficulties with setup. There are no known stability issues at this time, but if you are experiencing problems setting up, I recommend getting in touch with us for support. Details can be found here: https://www.bose.com/en_us/contact_us.html.
Kind regards,
Jeff - Bose Customer Support
Bose smart soundbar 900
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received it plugged it in it doesn’t work I did everything the Bose website says still doesn’t work
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Isaac,
We're shocked that the Soundbar didn't work out of the box. Reach out to us (https://bose.life/38DNELy) for help with the Soundbar under the warranty. We'd love to get this working with you.
Nic - Bose Customer Support
Inside Jon
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My account was hacked & BB sold this using my CC. Fraudulent purchase
No, I would not recommend this to a frienda damico 17 vincent dr clifton nj. boos 900
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after installed lost connection and will not connect again need help
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Anthony,
I'm sorry to hear your Soundbar has stopped connecting after it lost connection. I recommend disconnecting your router from power for 5 minutes, While unplugged, disconnect the soundbar from power for 5 minutes too. Plug the internet router back in after the time has passed, then, reconnect the soundbar.
If the problem continues, please get in touch with local support to troubleshoot this.
Jeff - Bose Customer Support
Poor performance with 4K
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this. It doesn’t perform well with 4K. I changed to Sonos which is way much bettee
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, If you are experiencing issues with the soundbar, please do not hesitate to contact our technical support teams who will be happy to troubleshoot any issues you may face: https://bose.life/3KqrkmZ.
Liam - Bose Customer support
Bose 900 Soundbar with Bose 700 bass speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected the Bose 900 soundbar and Bose 700 speaker to my Sony TV expecting a big change in the sound quality. The Geek squad came out and set the system up. Highly disappointed. For what this Bose system cost, the sound is only slightly better than using the TV speakers. Overall I feel the system is way overrated!
No, I would not recommend this to a friendSound Intigration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar stops working with TV, not sure if input to TV or TV not picking up signal..Who owns reosloveing?
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Sorry to hear that you are having some issues in keeping your Soundbar connected to your TV. We'll happily investigate this with you. Reach out to your local Bose product support team, an agent will assist you in getting this resolved.
Tegan - Bose Customer Support
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really like it and cbjugcvkdechkijnkddfgjiuhbk
No, I would not recommend this to a friendHorrible system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to setup and App is horrible. Returned the entire system.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Rich,
We are sorry to hear that you struggled with the set up of your product. Although you have returned this, in future, feel free to reach out to us directly via https://bit.ly/3UNtwsQ or use our support website to assist you with set up and any questions.
Tegan - Bose Customer Support
Piece of junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 and a half months. This is not worth it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Daku,
We'd love to look into this concern with you. You have a 1 year warranty and a lifetime of support available for your product, please reach out to us via https://bit.ly/3UNtwsQ so we can get further information and help resolve this for you.
Tegan - Bose Customer Support
Buyer beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before you purchase an open box item make sure the salesperson tries it!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, Bose Products come with a one-year warranty for peace of mind when Bose products are purchased from an authorized third-party reseller. If you need any technical support, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks
Matt - Bose Customer Support
Bose soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was defective had to be returned atmos surround faulty?
No, I would not recommend this to a friend