Customer Ratings & Reviews

Replace the Bose 300 with the 900 and truly happy with the performance.

I'm sure this soundbar sounds amazing. Unfortunately, I'll never know since I spent almost 4 hours trying to get it to connect to my wifi network. Almost 2 hours of that time was on the phone with Bose tech support. Never got it working. Wanted me to wait 5 or so days for tier 2 tech support to contact me. I'd have to be an idiot to sit and wait that long on something I paid a lot of money for. Will be looking for a good alternative soundbar. What a shame.

I love Bose and the quality of their products, just not this one. I bough this unit 6 days ago and 3 days after that, just like majority of the 1 star reviews, I too had connectivity issues. Plugged into my LG C3-55” via HDMI ARC, it seems like the unit is on but no sound out of the speakers. Before getting frustrated i opted to read reviews and tomorrow will be delivering it to back to best buy. Im thinking Sonos…. Cheers

Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black

Sound quality is great, would give it 5 stars except for the fact that it randomly disconnects from my TV forcing me to restart so the HDMI ARC will pick up the signal. Switching to optical cable to get it to work properly.

Great sound, clear quality but when my TV turns on sometimes the bose will not turn on and stays off. I get an app error and it says something is wrong. I have to restart the bose 900 and after about 5 mins it comes on. This has happened about every day for the last month and I am returning it tomorrow. I have read its bose problem and not the TV problem and it maybe linked to software issue not sure. My app and software is up to date. I consider myself Tech knowledgeable. Since I am having to return it I am not 100 percent I want to try the same soundbar or go with another brand.

Spent over an hour speaking with Bose Tech Support to get this unit to work. Constant drop outs using ARC, only way to get it back up and running is to do a hard rest by removing the power cable. Solution was to use optical cable, and loose out on Dolby Atomos. Why would I buy an Atmos soundbar if I cant use it? Details : When playing content, the sound bar will disconnect and get no audio. Its almost random but typically happens when I move from one program to another on the TV. Example Netflix to Disney+ then audio from Disney+ wont play until a hard reset. Spent an hour with support, with different troubleshooting tips, factory reset, unplug hdmi, etc etc. One solution that worked was using and optical connection. But when using the optical connection you will not be able to pass Atmos audio. The tech stated not all TV will be compatible with the soundbar. Bose should release a list of compatible TVs or say these manufactures are not supported. I asked for them to buy the unit back since im past my return window with Best Buy. They refused. Terrible since I bought their bass module and the rear speakers along with the soundbar. Out tons of money without a useable product. So buyers beware if you own a LG, Samsung or Sony TV. There are several reviews on bose website with people experiencing the issue im having with different TV manufactures.

Is it compatible with the acoustimass 300 subwoofer

Do not purchase this soundbar. I have been through three of them in the past week and all of them have been bricked after a forced update. All I get is the left to right white light and bose support can do nothing after spending countless hours on the phone with them. All methods of the update have been tried including usb direct, Wi-Fi Direct and Ethernet direct. This thing has major software issues.

I ran into same issue as another customer with the Bose 900 soubdbar. The "red" light pops up after 3 months as an internal error manufacturing defect! It requires you to use a Bluetooth cell phone /tablet connection to control the volume and time delay settings yet it can no longer pair into Bluetooth mode!! Major screw up in design. Others had Geek Sqaud reset it and even replace it with a new one only to fail in the Exact same way as the original. I will never buy Bose again! What were they thinking?? There are to many other top quailty companies with great sounding soundbars that do not have these limitations and manufacturing problems worth buying instead of (what i thought was the Elite) Bose company. What an expensive learning lesson.

Enjoy great sound! Easy to use can operate everything from phone app! Thanks

 I’ve had cheaper sound bars that work better. It disconnects and I have to reconnect it and go through the entire process every single morning. 

A little challenging to set up, but the sound is excellent.

I could not get the software to work during setup, returned the first unit on recommendation from BOSE. Could not get the software to update on the second unit, and also suggested to return from BOSE. A 15 minute job turned into 6 hours of wasted time.

I have the sound bar + sub Quality of sound is amazing When Atmos wants to work, better than my Sony htst5000. Majority of my time spent is powering off and on the Bose 900 to get sound to play when switching hdmi or switching between apps Other half the time I can’t get atmos on the tv apps with tcl 8 series via eARC Ie the witcher on Netflix or any latest star wars movies on Disney + I’m burned out. I didn’t buy an atmos sound bar to watch atmos content in 5.1 because of unreliable firmware Iv spent 15 days trying to get this to work and after hours of forums, playing with settings, I’m Returning it.

Love it. That's what I'm looking for in sound. Making a choice out of the lot with all the reviews is a personal decision. Just look within you, and figure out what you want to see sitting in your living area or wherever as you listen to great sound quality.

We’ve owned this soundbar for 10 months and we have to replace it since it won’t play through a 4K blu ray without 1 second sound blips every 20 minutes. We tried changing every setting and unplugging everything except LG C1 tv, sound bar and Sony blu ray player to no avail. Bose replacement soundbar did the same thing. We bought a Sonos and it works flawlessly. This is unacceptable for such an expensive item. It’s costing us thousands since we’re outside our return window.

I bought a Bose Soundbar 900 last Christmas and the sound is nice, but it turns my TV back on after I turn it off. I now have to unplug my TV to keep it off after I go to bed.

We have owned many Bose products over the years and had enjoyed their quality. However, the 900 soundbar has been an enormous disappointment. Upon receipt of the product, it did not work properly, and Bose replaced it. The replacement is difficult to use, and relatively poor sound quality, particularly with streamed music. My wife and I are musicians, recording artists and music producers and so, are well familiar with quality audio. I would not recommend this product.

Bought a high dollar BOSE product. Years after purchase, Bose write and says that the base module could burn down my home and IF I send it in, they'll give me 40% off this Soundbar. So you might want to consider a company that backs their product 100%. Take a look at Sonos. Better engineered, better sound.