Customer Ratings & Reviews
- Model:
- 863350-1200
- |
- SKU:
- 6470265
Customer reviews
Rating 4.5 out of 5 stars with 2122 reviews
(2,122 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Excellent soundbar, optional sub not needed.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This being my first soundbar, I don't really have anything to compare it to. Stopped into the store, listened to different brands that had displays set up in the store. Thought this one sounded the best. I bought it. I'm happy with it. Personally I think the soundbar does not need the optional sub woofer add-on as it suits my needs just fine. The manual setup for the spatial sound (I think that's what it's called), or whatever fine tunes the soundbar to the room and where you sit in said room is a bit weird, bordering on annoying. But it's quick, just have to repeat the process five times, so have fun with that. I know some of you try-hard audiophiles out there are pulling your hair out at my statement about the sub being optional. Deal with it neckbeards.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Rated 3 out of 5 stars
Great but flawed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this sound bar but it constantly loses connection requiring a restart. The sound quality is fantastic for just a sound bar and the quality it to notch. I always seem to have issues when trying to connect via airplay, it will show its playing but no sound. I either redownload the latest firmware or unplug and plug in again and then it works. Same thing with normal pass through sound, sometimes when you turn the tv on no sound. Turn off tv and back on it will sometimes work but others you have to do the tricks mentioned above.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Adam,
It's great that you're enjoying the sound quality of your soundbar. I'm sorry that you sometimes encounter some issues with audio playing. We greatly appreciate the efforts you continue to make to resolve this.
When it comes to the TV audio, it would be great to know if you're connected through HDMI or Optical. If HDMI, then you'll benefit from adjusting the CEC settings within the Bose Music app. You can find out how to do that here - https://bose.life/3rhR4IT. Including on and off, there are 8 different settings. As there are many different make and models of TVs, this allows for different communications for the most stable connection.
Should that not result in a fix for the TV audio, we have some more helpful tips here - https://bose.life/3zcjZlo.
Regarding the AirPlay audio issue, I'd recommend that you reboot your router. You can normally do this by powering it down for at least 60 seconds.
If any issues persist, please do not hesitate to reach out to our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Best Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best product when it comes to soundbar, using the Bose App helps and with WiFi I can easily connect any play from any device
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Rated 5 out of 5 stars
Perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing bad to say. Easy to use and great sound quality you would expect from Bose
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
AMAZING Bose sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Bose sound bar rocks. I’ll thought I was buying a sound bar but this is so much more, I never knew what it does until I purchased this Bose 900 sound bar. This thing is a tuner that will replace my existing tuner and saves tons of space under my TV. The sound alone on the sound bar is crisp and clear just like you would. expect speakers to be from Bose. This is also remotely attached to a subwoofer and two other speakers for surround sound. This thing is amazing. I’m glad we invested in this nice piece of sound system. Highly recommended if you are a music buff. I travel and take this thing with me and blow sound up in the hotels and party areas. We love it.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Outstanding Sound Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is easy with the Bose app, and paring the soundbar to a Sony Bravia TV via the included eARC cable was fairly straightforward. Sound quality is outstanding, especially when paired with the 700-series subwoofer.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Bad Customer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box excellent and sound bar couldn't connect to the app. Called BestBuy team for help and they didn't even try to help. Customer support said that sound bar might not be rested by their team and not checked by the team. It was clearly told that BestBuy will check the product before sending which they never did. I could use it by using Bluetooth but couldn't connect the subwoofer as it is wireless subwoofer.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Raj, I'm very sorry to hear that your Smart Soundbar 900 isn't connecting to the Bose app. Firstly, make sure you're not using a different app, e.g. the Bose Connect app. Also, try resetting your soundbar by unplugging it from power for 5 minutes. If that doesn't help, please contact our support team who will help you set everything up, including the bass module: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound , easy set up . Definitely recommend getting a bass with it to make the whole experience come to life . Great acoustic by itself . Highly recommend to anyone whom wants to add a punch to any great entertainment experience.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Software
Rated 3 out of 5 stars
Bose soundbar 900
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality but software is underwhelming and connection to subwoofer requires wired connection to avoid delay and cracking. Speaker volume needs to be installed to loud in order to truly appreciate experience which is annoying when you just want a little calm. Would've expected a better all around speaker experience from Bose.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Cherise,
It's great to hear you were impressed by the sound quality, but I'm sorry to hear you've had issues with crackling/delay using a subwoofer. This shouldn't be happening, but crackling is generally attributed to when there is a nearby source of interference. This can be an internet router, for example. To prevent this from happening, please relocate the subwoofer closer to the soundbar (bass modules/subwoofers are more forgiving in terms of placement as lower frequency sounds travel differently to higher frequency sounds such as those from the soundbar.)
If you still need help, please don't hesitate to get in touch with our friendly support team via https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
- Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Gets the job done right
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding speaker overall you’ll be surprised with the amount of bass that comes from this unit without Any other speaker attached to it I can only imagine if you add the base modular how much nicer it would sound
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Awesome sound, great concept
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose Soundbar 700 speaker system is awesome but not without fault. The approach that bose made to have you build your setup a la cart is great, so you can match you needs without issue. Having the surrounds and the sub being wireless is also great, so you are not limited in where you put the speakers in your decor. the adaptiq room tuning is fantasic as the sytem will be tuned for your specific room and speaker placement. The short comings is the inability to add more than 2 rear surround and 2 subs at time of writing - for an atmos system several more speakers would be great to fill out the “3D” space. The other issue is my subs do drop when connected wirelessly and had to be connected wired so the sound is not jarring.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Price
Rated 5 out of 5 stars
Pricey but very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, immediately made a huge difference. Pricey, but worth it in my opinion
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Price
Rated 3 out of 5 stars
Great sound, wish it would work all the time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is phenomenal! It does a great job of mimicking a full surround sound system, but for some reason it keeps failing to play - literally just won’t make a sound even though it’s turned on the app says it’s working. We have to unplug it to get it to start working again. It seems to happen about every 3 days. So annoying! It’d be 5 stars if it weren’t for that problem. Pros: great sound, slim profile (esp compared with the Sonos Arc), ability to add on extra speakers down the road, Alexa compatibility. Cons: high price, issue with functionality
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for your feedback, we are glad you're loving your Soundbar 900 and its great sound and features. Sorry you're having some issues with the audio not playing. We'd love to get this investigated and resolved for you. Please reach out to your local Bose product support team for assistance.
Tegan - Bose Customer Support
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Rated 3 out of 5 stars
Bose better, Samsung Easier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will tell you I love the Bose sound quality. I have had issues with it continuously staying synced to my TV. When it’s worming it is truly an amazing experience. Wishing I would have purchased the Samsung sound system I’m thinking that wouldn’t be dealing with the connectivity issue all the time. But will persistently figure out how to finally solve this problem.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Heath, I'm glad to hear you have enjoyed the Sound Quality of the Smart Soundbar 900!
one thing to try is adjusting your HDMI and power settings within the Bose Music app, This can help your Soundbar better communicate with your TV.
If you are still having issues please reach out to our support and we’ll be happy to help look into this further for you https://bose.life/globalsupport Thanks - Jack Bose customer support
- Pros mentioned:Ease of use, Sound quality
Rated 5 out of 5 stars
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband's birthday and he loves it, well we love it. It sounds great and was so easy to set up.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Rated 5 out of 5 stars
Great one-piece upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible for a single sound bar. It makes it feel like deep surround sound. Easy to set up and operate.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony sound bar has great sound and when paired with the subwoofer and rear speakers give fantastic sound and the blue is nice
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Rated 5 out of 5 stars
High quality soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and pairs nicely with Bose 700 subwoofer. I still want to pick up the surround sound speakers for the full effect. Very easy to unbox, install, and set up in the room for optimal sound.
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a surprise for Christmas. It's everything I thought it would be. Not too loud where the windows shake but loud enough to feel like I am in a theater and beyond. GREAT
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Finally an Amazing Soundbar setup with great voice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally BLOWS away my old JBL 5.1. Started with this and the 500 sub, then added the more cost friendly cube surrounds. WOW WOW WOW. We've struggled so much with voice/conversation and the rollercoaster of up/down of audio. NOT ANY MORE. Extremely happy, Only two minor con. Sometimes between devices timing out (like paused netflix on Nvidia Shield) it can accidentally turn off. The tiny light only shows when it powers on, so you you to restart everything. And secondly there's sometimes a short pause of no audio when you pause and then play. Probably in my LG Nano TV settings, but we'll see. The audio quality blows any minor issues away!
This review is from Bose - Smart Soundbar 900 With Dolby Atmos and Voice Assistant - Black
I would recommend this to a friend
















