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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2122 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 2,122 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound bar! No need for subwoofer or surround speakers. Set up with Adaptiq headset around room and sound from movies are like at the movie theater on my 10 feet ceiling!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Divice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect electronic It is a perfect sound system. If I had the option to buy again, I would buy the same one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this soundbar! Using it in a large living room and it really fills the room with sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It’s ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was nice I don’t have many complaints about it it sounded very crisp and clear when you listen to music my problem was the bass speaker was not as good as the sound bar.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this soundbar

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing. Highly recommend purchasing. I have had the typical surround sound with seven speakers plus sub, but decided to get this when I bought my new tv and glad I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose 900

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Bose 900. I like the idea I can say hey google or lex and play rock band, or set this up for the best listening position, pick 5 of them. very easy setup addition Bose headphones or Bose sub

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound if you need just a soundbar. Defintely need sub and rear speaker if you want the full surround experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ultimate Sound of life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have not listen to the sound coming out of the gadget, you haven't listen to any sound yet!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Little connectivity issues with my Samsung tv but got that’s to be expected. Sound is great and has some nice features

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is incredible. The highs and mid-ranges really jump out at you. Perfect addition to our setup.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Software

    Rated 1 out of 5 stars

    Software bug. Constantly stop working. Must reboot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this soundbar a month ago and 12 days after the purchase date it stopped producing sound. I unplug the power cord and thought I would take it back to the store to return it, but I thought I would plug it back again to see if it would work and it did. So, I decided to keep it. Later, the same problem happened again several times. I was watching TV and suddenly the soundbar lost sound. I unplug the power cord and then plug it back and it would work again. Now, I passed the returnable date. So, I cannot return it to the store. Today this problem happened twice. So I felt compelled to write a review to warn you guys that this had to be caused by the soundbar software bug. If you don't mind constantly having to unplug and plug the speaker, you can buy it and enjoy the good sound. Please note that turning off the speaker does not solve the problem. You must often unplug the power cord and plug it back again to make the speaker work again. Very disappointing after you spend almost $1,000 on it.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Will, I'm sorry to hear you are losing sound on the soundbar. From what you have described, this could be related to HDMI CEC settings. I would recommend trying the advanced CEC steps found on this support article: https://bose.life/373Xyoh. Please try options 4 and 6 as these will be audio related.

      We would love to help you further with this, you can contact our technical support teams who are more than happy to assist, their contact details can be accessed here: https://bose.life/3MtD74s.

      Liam - Bose customer support. bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    No Apple music support on Alexa.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this soundbar. My only complaint is I cant get alexa to work with Apple music. But its ok I am just using airplay to use wifi from Apple music. Sound quality I would give a 4 out of 5.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose 900

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding soundbar available hands down, just need to add the additional speakers to make movies/music worth wild.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missing a center Chanel

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound bar lacks in vocal clarity no center Chanel for just vocals.. this makes everything sound mushed together Over all if you have a medium space to put this in you will love it!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Upset about one thing!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound bar ever but…. the only thing I don’t like about it is that it keeps on disconnecting so we often have to pull the plug wait for it to reconnect all over again. :(

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Kevin

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sounds great I own quite a few Bose products

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great surround sound bar

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with great surround sound system

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    I’ve owned 7 of their products. Read my review.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased the Bose 500 (two of them) and 900 sound bars, 500 & 700 subwoofers and 500 & 700 surrounds. The sound quality is superb. Exquisite even. Now the downsides. These don’t play well with TVs. I couldn’t get the TV remotes to turn the volume up on the Bose soundbar. With EARC you can have devices communicate things like volume and on/off signals to all devices. Bose is EARC “compatible” Not at all. I purchased 3 different brand high quality TVs just to get these sound bars to work. Really. I literally went through three brand new TVs so I could keep the Bose products. I connected directly to the TVs with a few different quality HDMI cables. I even had geek squad out and they were baffled. I use an Apple TV and I couldn’t get that remote to work with the Bose stuff either. I had to use the infrared on my Apple Remote to finally get the soundbar to work. Ya like 60 year old technology. So because the soundbar is under the TV and on a high TV entertainment unit I have to have direct line of sight between the remote and soundbar. This means my arm must go way up in the air to change the volume every time. It’s even more fun laying on the couch. The TV and Apple Remote are set up for Bluetooth. Beautiful. No more aiming at the tv. Till Bose. It sucks. Same thing for my Bose 500 in the bedroom on a smaller tv. HDMI won’t even work with the sound bar for sound. I have to use another old technology. Optical cable. It works but just barely. Oh yes and on both systems the updates are horrible. They get stuck all the time updating. Days stuck on the update. Meanwhile I can’t use any app features like dialogue mode. Then I have to play a game to get them unstuck. This usually results in having to reconnect the subwoofer and surrounds which is a huge pain. Oh and sometime it deletes the IQ feature which takes a bunch of time to set up too. I can spend an hour resetting things up because of updates. One last thing about their proprietary products. These can not be used with any other products. I went to use my 500 subwoofer in my office for my computer and it doesn’t use a normal input. So I put it back in the bedroom. It made me realize that someday when the soundbar dies I will be unable to make use of the sub and surround speakers. To have a soundbar go out and have the rest of the working speakers be unable to work is a waste of money. Buy Sonos instead. I’m going to switch to them on my next purchase. The sound quality of Bose isn’t worth the nightmare.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Thanks for reaching out and providing your feedback, we are happy to hear of your enjoyment to the audio quality of your products.

      The Bose Bass Module 500 and Bass Module 700 are designed to be used with the available Bose Soundbars, we apologize for the inconvenience of being unable to connect this to your Computer system. If you are looking for a computer system, we have some great options available for enhancing your computer audio.

      We're sorry that you're having some issues with connecting your third party remotes to your systems. Both the Soundbar 900 and 500 use Infrared technology in their remote controls, your system can be controlled by universal remotes that send IR (infrared) commands. You do not need to change any settings on your soundbar. Just be sure not to block the IR remote control sensor on the front of your system. To program a universal remote, refer to the programming instructions for it.

      As for software updates, this shouldn't take multiple days to complete, because of this, there may be some interference causing delays in your software updates. If the update is complete and the speaker is unresponsive, it is worth taking a look at our available troubleshooting steps here: http://bit.ly/40m3wYg

      We'd love to help you with your product concerns, we have a 1 year warranty and a lifetime of support available. You can reach out to our knowledgeable product support team via https://bit.ly/3UNtwsQ who are readily available to assist you in getting your systems back up and running.

      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality of audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent soundbar with definite depth in quality of the audio response. Don’t mistake it for a surround with just the soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our Bose sound bar! We love watching movies and with our soundbar it’s like we are at the theater.

    I would recommend this to a friend