Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Unable to connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to purchase this device and could by wait to get home and plug it in. Once I plugged it in and synced it to my living room Tv, it sounded amazing. The very next day, it disconnected itself. Now I have to reconnect the device ever single day or every time I turn on my television. It has become more of a hassle than it’s really worth..
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'm sorry to hear that the soundbar is disconnecting. I recommend reaching out to our technical support teams who will be happy to assist you, you can find their contact information here: https://bose.life/3iqXXDI.
Liam - Bose Customer support
- Pros mentioned:Sound quality
Excellent Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appreciate the unit is new so no a lot of use to date, but I lobe it. It's quite impressive for its size and how much high-quality sound it puts out!
I would recommend this to a friend - Pros mentioned:Sound quality
Its the best . Boss is the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reccomended home theater system . Noice very less compare to other systems Authenticate sound quality
I would recommend this to a friend - Pros mentioned:Sound quality
Bose sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my sound bar it sounds amazing and the quality is awesome
I would recommend this to a friend - Pros mentioned:Sound quality
Bose soundbar 900
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound , very loud i love it . Better than any other ive had thus far . And ive had about 5 lol . but very clean crisp sound
I would recommend this to a friend - Cons mentioned:Connectivity
DON'T BUY BOSE!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the Sonos Arc and the Sonos Beam but I returned both of them. Vocals are my priority and the Bose 900 soundbar has the best and the clearest vocals for sure. Sonos has more of a theater sound, but overall I like the sound on the Bose 900 better. The problem is that it won't stay connected!! It is SO FRUSTRATING! It was ok for a while, but over the last several months it's just gotten worse and worse. Sometimes it will reset itself if I pull it out from the wall and unplug it, but sometimes that doesn't work. Connecting music on my phone through Bluetooth is also pretty iffy. I've had this for nine months now so I guess I'm stuck with it. If I had to do it over again then I would definitely pick something else. I've tried everything on their website with little success. They even have some language on their site that says something like "sometimes electronic devices don't work well together" not an exact quote but that was the gist of it. My message to Bose is that if you can't make your soundbars work, and work reliably, then just quit selling soundbars!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Elwood,
I'm sorry to hear you've had issues with your Soundbar 900 staying connected. This is likely due to the settings on your internet router not being configured in the manner we recommend. Please find a handly list of recommended settings for your router to insure you are able to continue using the soundbar with no disconnections. https://bose.life/3DFwQzf.
Still having issues? Don't hesitate to get in touch with our support team for further assistance. Remember you get lifetime technical support for free with Bose! https://bose.life/3sD3JHm.
Jeff - Bose Customer Support
- Pros mentioned:Sound quality
Nothing like Bose sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality. Took a while to install because you have to Use a smart phone For people who don’t have patience this isn’t for you
I would recommend this to a friend - Pros mentioned:Sound quality
Bose is good quality product if you want good soun
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Bose 900 sound bar is one of the best sound bars out there I do recommend this one sounds amazing
I would recommend this to a friend - Pros mentioned:Sound quality
Run don't walk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't get the sub yet. But run out to get this. Beats any sound bar i have ever heard
I would recommend this to a friend - Cons mentioned:Compatibility, Connectivity
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and last time spending the money for a Bose product. The soundbar started out ok but for the past few days (it's 3 weeks old) it will just disconnect and has to be fully unplugged to get it to reset. Tonight it did it in the middle of a show just stop working. Would not connect to TV or phone. After 10 minutes it finally started working again.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, sorry to hear that you are experiencing connection issues. If you are connecting the soundbar via HDMI, it may be a CEC connection issue. Please check out these recommendations on our support page: https://bose.life/373Xyoh I'm sure that will help. Should you need any further help, please contact our technical support team: https://bose.life/3MtD74s.
Liam - Bose customer support.
- Pros mentioned:Sound quality
Bose is Awesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound bar ever, this soundbar is amazing sounds like I have a true surround sound. The voice assistant is also incredible, I only buy Bose!
I would recommend this to a friend - Pros mentioned:Sound quality
Great soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar very clear also goes very well with my sub 700. Highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar 900
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly blown away it’s expensive n all but its quality havent even maxed it out and sounds crazy especially with the module 700
I would recommend this to a friend - Pros mentioned:Sound quality
Its Bose…enough said!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality sound and features. Pair with two 700 subs and its like being at the movies!
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing product from Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent experience, i use it with two Bose 500 base modules, the combination produces amazing theatre sound experience.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Easy to set up with the 700 series sub. Best sound bar for the money. I would suggest talking to the associates about bad mouthing the product.
I would recommend this to a friend - Pros mentioned:Sound quality
Best sound bar ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!!!! This thing is so loud and sounds amazing it sounds like I have surround sound from just one sound bar Great job and thanks Best Buy for being such great help
I would recommend this to a friend - Pros mentioned:Sound quality
Update issue got me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned for several months. Sound has been good overall. We have experienced some issues where it disconnects from the TV (Samsung from 2021). Typically just select the input again and all is well. Have had a few instances of where sound is dropping out periodically, Have had to reset on several occasions (unplug). That was until we get up one morning and the updating LED is coming up continuously. Let it run for hours and never completed. Unplugged for 3 hours and then put into recovery mode, would go back to updating and never complete. Speaker will not allow factory reset and will not go into service mode to manually update from PC. Bose has told me to ship it to them and they’ll get it back in 5 weeks…. Customer service has been horrendous. Chat agents not available for hours and SMS response came several hours later and then 30-60 minutes between responses. Then kept messaging overnight. Not what I expected. I’m going to ship it back as we spent the nearly $3k on the whole set, but would prefer to just move on at this point. I’ve seen a lot of posts with this same issue.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi thank you for reaching out. I am glad you enjoy the sound of your soundbar. You mentioned that the audio would cut out when using your soundbar with the TV. Is it connect to the tv via HDMI ARC? If so, then I would recommend looking at adjusting the CEC options. CEC is how the soundbar communicates with the TV. As there is many TV brands out there, sometimes we need to change the CEC options for you to get the most out of your soundbar when connected to the tv. The following article has a great guide on what the different CEC options does and how to adjust them: https://bose.life/3wQPH7D
I understand that your soundbar was stuck updating. It is possible that the soundbar was interrupted during updating which could be due to the soundbar being unplugged or disconnected from the internet. It is great to hear that you tried recovery mode to fix this. Once performing this and getting the green light blinking, it should be left for an additional 40 minutes. This is to allow the soundbar time to finish the update after recovering it. If you require more information regarding recovery mode, you can find it here: https://bose.life/3CRgu7Q
I understand you were unable to manually updating the soundbar due to not being able to put it into service mode. When the soundbar is in the middle of an update, it is already in service mode. In case you want to attempt it again, here is the article on manual updates: https://bose.life/3B7QHHh
I am sorry to hear you have had this experience with customer support. This is not what we expect and we would love to help you with any concerns or queries you may have. Please reach out to our support team at 1-800-379-2073.
Liam - Bose Customer Support
- Cons mentioned:Price
Sound bar
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I will go with a different brand in the future. It does a decent job but pricey
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Bose is Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, the sound quality is amazing! Dont forget to purchase the bass module
I would recommend this to a friend