Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility, Connectivity
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and last time spending the money for a Bose product. The soundbar started out ok but for the past few days (it's 3 weeks old) it will just disconnect and has to be fully unplugged to get it to reset. Tonight it did it in the middle of a show just stop working. Would not connect to TV or phone. After 10 minutes it finally started working again.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, sorry to hear that you are experiencing connection issues. If you are connecting the soundbar via HDMI, it may be a CEC connection issue. Please check out these recommendations on our support page: https://bose.life/373Xyoh I'm sure that will help. Should you need any further help, please contact our technical support team: https://bose.life/3MtD74s.
Liam - Bose customer support.
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound bar. Upgraded from 5 years ago. Bose system doesn't fail.
I would recommend this to a friend - Pros mentioned:Sound quality
Update issue got me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned for several months. Sound has been good overall. We have experienced some issues where it disconnects from the TV (Samsung from 2021). Typically just select the input again and all is well. Have had a few instances of where sound is dropping out periodically, Have had to reset on several occasions (unplug). That was until we get up one morning and the updating LED is coming up continuously. Let it run for hours and never completed. Unplugged for 3 hours and then put into recovery mode, would go back to updating and never complete. Speaker will not allow factory reset and will not go into service mode to manually update from PC. Bose has told me to ship it to them and they’ll get it back in 5 weeks…. Customer service has been horrendous. Chat agents not available for hours and SMS response came several hours later and then 30-60 minutes between responses. Then kept messaging overnight. Not what I expected. I’m going to ship it back as we spent the nearly $3k on the whole set, but would prefer to just move on at this point. I’ve seen a lot of posts with this same issue.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi thank you for reaching out. I am glad you enjoy the sound of your soundbar. You mentioned that the audio would cut out when using your soundbar with the TV. Is it connect to the tv via HDMI ARC? If so, then I would recommend looking at adjusting the CEC options. CEC is how the soundbar communicates with the TV. As there is many TV brands out there, sometimes we need to change the CEC options for you to get the most out of your soundbar when connected to the tv. The following article has a great guide on what the different CEC options does and how to adjust them: https://bose.life/3wQPH7D
I understand that your soundbar was stuck updating. It is possible that the soundbar was interrupted during updating which could be due to the soundbar being unplugged or disconnected from the internet. It is great to hear that you tried recovery mode to fix this. Once performing this and getting the green light blinking, it should be left for an additional 40 minutes. This is to allow the soundbar time to finish the update after recovering it. If you require more information regarding recovery mode, you can find it here: https://bose.life/3CRgu7Q
I understand you were unable to manually updating the soundbar due to not being able to put it into service mode. When the soundbar is in the middle of an update, it is already in service mode. In case you want to attempt it again, here is the article on manual updates: https://bose.life/3B7QHHh
I am sorry to hear you have had this experience with customer support. This is not what we expect and we would love to help you with any concerns or queries you may have. Please reach out to our support team at 1-800-379-2073.
Liam - Bose Customer Support
- Pros mentioned:Sound quality
Best Buy got it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality been having Cinema sounds and family loves it.
I would recommend this to a friend - Pros mentioned:Sound quality
Bar
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound system! So happy i got this! Would definitely recommend!
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but i think you need the bass module to get a better performance
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Easy to set up with the 700 series sub. Best sound bar for the money. I would suggest talking to the associates about bad mouthing the product.
I would recommend this to a friend - Pros mentioned:Sound quality
Just Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is superior. Its bose the best speakeryou can buy.
I would recommend this to a friend - Pros mentioned:Sound quality
Good price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Sound and quality. Upgrade 300 to 900 Bose…..
I would recommend this to a friend - Pros mentioned:Sound quality
Love it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great sound and it is Alexis compatible. We have a large living room and it works very well.
I would recommend this to a friend - Pros mentioned:Sound quality
Must buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every $$$$$ super clean sound bar just alone perfect bass and the tone is so clean and loud
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is great sound and the quality is amazing definitely I recommend it
I would recommend this to a friend - Pros mentioned:Sound quality
Sr.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The music sounds so clear I just love the sound. It feels as if the band is right in your room.
I would recommend this to a friend - Pros mentioned:Sound quality
Best sound bar ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!!!! This thing is so loud and sounds amazing it sounds like I have surround sound from just one sound bar Great job and thanks Best Buy for being such great help
I would recommend this to a friend - Pros mentioned:Sound quality
Boss sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality.great customer service.rep was very helpful.
I would recommend this to a friend - Pros mentioned:Sound quality
Rich sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my sound bar! Rich sound. I got the white sound bar, goes well will my furniture/living room decor.
I would recommend this to a friend - Pros mentioned:Sound quality
Bose Soundbar
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta love the Bose 900 soundbar! Sounds absolutely amazing.
I would recommend this to a friend - Pros mentioned:Sound quality
Bose soundbar 900
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing soundbar speaker. I love bose production, it’s excellent sounds
I would recommend this to a friend - Pros mentioned:Sound quality
Best sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality for movies I enjoy every movie like never before sound makes a big difference
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m in love!!!!!!! I was very skeptical before buying because of the price but once I heard the sound in my home the joy my ears felt was unmatched!!!!!
I would recommend this to a friend