Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Okay, but for $700, I would expect more.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Sounds pretty good. Cons: - Instructions weren't very clear - A mount is not included (sold separately) despite the fact that most sound bars are probably mounted - It connects with Alexa, however, it can't be added to groups if you have other Amazon speakers (i.e. echos) Is it worth $700, probably not. I think my TV sounds just as good, if not better. Granted, I purchased the Samsung QLED 85".
No, I would not recommend this to a friend Great product from a great seller!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great product....really loved it! Our experience with Best Buy and their price is awesome. I seldom do reviews and when I do, I really mean it because it's genuine.
I would recommend this to a friend- Cons mentioned:Connectivity, Remote control
Do Not Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Speaker is always losing connection. You have to be resetting it all the time or unplugging it from the wall. You can only control it from the app. The remote is a joke. Bose is not what it used to be.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Sal,
If you're having trouble with the audio not working, then please try the steps here to help. The remote allows for basic playback and volume control of the Soundbar, with the Bose Music app opening control for specific playback.
If you need help with the Soundbar, then please contact us https://bose.life/en_us_contact_us for help.
Nic - Bose Customer Support
Movie nights
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loved his sound bar! We have more movie nights with the family.
I would recommend this to a friendGreat Price and Sounds Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several Bose Soundbars throughout my home and best one yet. The price is excellent now that the new 900 is out. The appearance is minimalistic and sleek looking. Great buy!
I would recommend this to a friendGreat Sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was looking for a soundbar to use on movie nights that would add to the experience and its the best purchase I've made in a while.
I would recommend this to a friendDuck helped with new Bose soundbar purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Devil is in the details—and Duck is the guy to get there. This purchase replaced my Bose Lifestyle system. He listened to my wants, desires, and uses and guided me through the process. He is a valuable asset to Best Buy!
I would recommend this to a friend- Pros mentioned:Sound quality
Sound quality is good but some times it wonturn on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good but only complaint is it will not work some times you have to unplug and plug it. It is really annoying. Hope bose will fix this
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for your review. I am surprised you have to unplug and plug your soundbar sometimes. If you are using a power strip, I recommend plugging it directly into an outlet. We also have a great guide that will help if it is still turning off: https://www.bose.com/en_us/support/articles/HC2498/productCodes/bose_smart_soundbar_900/article.html
If you need further help, please contact our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Lovely sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to hook up to a bass module and TV. Streaming via bluetooth and Airplay works smoothly. It was a little confusing to pair with a headset because you have to do it through an app. I’m very happy with my purchase.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound…when it wasn’t glitching.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have always loved Bose products. Bought this along with the 700 sub to upgrade my Yamaha soundbar/sub combo. Loved everything about the sound except…that it really struggled turning back on after fast forwarding or pausing live tv, Netflix, or Prime Video. My Yamaha never did that with the same HDMI Arc setup. Spent hours trying to get in touch with Bose to assist. Just kept redirecting me to updates which it had (took 4 hours to update). Extremely glitchy with surprisingly poor customer service so I returned it. Just waiting on my Sonos to be delivered.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it's great to hear you have loved our products.
We have worked hard to ensure great sound from our Soundbar 900, and it's good to hear you enjoyed this too.
It is important to ensure that your TV and our Soundbar is set up correctly to ensure the best controller functionality.
If you still have the system, and for future reference you can find guidance here https://bose.life/3JfIKko
We have various channels of support available, you can reach out to us here https://bose.life/3kp6LLF in case you did require further support in the future.
Thanks, Matt - Bose Customer Service
- Pros mentioned:Sound quality
Bose connection issues strike again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For being Bose you would think they would have their stuff together. I'm only giving it 2 stars since it sounded really good when it worked. I had connection issues from the start and then had some scratching noises at times where there was a bad connection. Bose and bluetooth seem to always be an issue for some reason. This is not the only Bose product I've had with bad bluetooth connections.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Skeets.
Thank you for your feedback about the great sound of the soundbar. Sorry that you are having Bluetooth connection issues with it. Usually, it is due to interference. Please check for other electrical devices near the soundbar. Also, try to remove the pairing of the soundbar from your phone and reboot your phone. After that, clear the Bluetooth list of the soundbar. Simple steps can be found on this page. https://bose.life/48tXZDB. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Love the consultive approach that Best Buy uses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sales person/consultant, Mike Reed, answered all my questions and was very helpful in the selection process for the right soundbar/tv for my situation . Geek squad to set up/fine tune on the 17th. In the mean time I have it up and running and it is sounding great.
I would recommend this to a friend- Pros mentioned:Sound quality
Ok for some people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound yes but depends on the app and tv show you are watching.If you don’t watch high quality movies or shows you can’t tell the difference
No, I would not recommend this to a friend A plus!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my bar. I has made a big difference in my movie night experience and while listening to music.
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Excellent Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker has an amazing crisp Sound and easy to install ! I highly recommend it to anyone who is looking for a tv speaker .
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Mehhh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but constantly disconnects from TV. I would return if it was mounted
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I am glad you find the sound of the soundbar great! I am sorry to hear you have had trouble keeping your soundbar connected to your tv. If you are using HDMI, we have a great guide that will make sure that the soundbar stays connected to the tv! https://bose.life/44TVkAR
If you use optical or still need further help, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
So far not so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know about this soundbar. Had issues w my Bose 700 so I returned and upgraded to this one. My issue. This soundbar produces no noise way tooo often. Once in a blue moon would be alright but constantly having to unplug to fix is annoying. Maybe I got a bad unit but this has been beyond disappointing. Called Bose and they did offer to send a new one but I will return to BestBuy. I have surround speakers and bass module so I am kind of stuck w Bose otherwise to duplicate w Sonos I would have to spend $2000. Not willing to do that just yet.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Nick,
We're sorry to hear that you're having some connectivity issues with your Soundbar 900. We appreciate you taking the time to reach out to your local Bose product support team, we have a great troubleshooting guide also available online here: https://bit.ly/3XP0cnY
Whilst you do plan on returning your item, we'd suggest giving these tips a try, or reach back out to us regarding an exchange.
Tegan - Bose Customer Support
- Cons mentioned:Connectivity
Good while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was definitely a good product in the beginning, or until it started having connection issues with my tv. I tried all I could to troubleshoot the problem and still didn’t work.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're glad you like the sound. The connection issue could be related to HDMI-CEC settings. Please take a look here https://bit.ly/3KzWE2n for how to adjust and select the appropriate option.
Please contact us using the details here https://bose.life/32jKSYq if you need help with this.
-Nic Bose Customer Support
Professional All Around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great help at the Best Buy location to select the items I wanted to purchase. Professional all the way. The installation men from the Geek Squad were just as professional and completed the process. They were very helpful going over the different parts installed.
I would recommend this to a friendBose app needs some more options
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s have an amazing treble sound. The app needs work but overall product, it’s amazing
I would recommend this to a friend