Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Best Bose subwoofer yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding product, great improvement from previous gens, with easy setup. I was suppressed by how much bass is generated from this, before even hooking up a subwoofer.
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Worth the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this speaker! The sound in our large living room is noticeably better, the set-up was easy, and the Bluetooth connection is simple to connect…
I would recommend this to a friend - Pros mentioned:Dolby atmos, Sound quality
Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow … delivered on time .. and an amazing product for sure ! Bose delivers as promised !! Clear crisp sound and play some spatial and Dolby atmos formatted songs … pure awesomeness!
I would recommend this to a friend Great Sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was looking for a soundbar to use on movie nights that would add to the experience and its the best purchase I've made in a while.
I would recommend this to a friendGreat Price and Sounds Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several Bose Soundbars throughout my home and best one yet. The price is excellent now that the new 900 is out. The appearance is minimalistic and sleek looking. Great buy!
I would recommend this to a friendDuck helped with new Bose soundbar purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Devil is in the details—and Duck is the guy to get there. This purchase replaced my Bose Lifestyle system. He listened to my wants, desires, and uses and guided me through the process. He is a valuable asset to Best Buy!
I would recommend this to a friend- Pros mentioned:Sound quality
Bose connection issues strike again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For being Bose you would think they would have their stuff together. I'm only giving it 2 stars since it sounded really good when it worked. I had connection issues from the start and then had some scratching noises at times where there was a bad connection. Bose and bluetooth seem to always be an issue for some reason. This is not the only Bose product I've had with bad bluetooth connections.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Skeets.
Thank you for your feedback about the great sound of the soundbar. Sorry that you are having Bluetooth connection issues with it. Usually, it is due to interference. Please check for other electrical devices near the soundbar. Also, try to remove the pairing of the soundbar from your phone and reboot your phone. After that, clear the Bluetooth list of the soundbar. Simple steps can be found on this page. https://bose.life/48tXZDB. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
- Pros mentioned:Sound quality
Sound quality is good but some times it wonturn on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good but only complaint is it will not work some times you have to unplug and plug it. It is really annoying. Hope bose will fix this
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for your review. I am surprised you have to unplug and plug your soundbar sometimes. If you are using a power strip, I recommend plugging it directly into an outlet. We also have a great guide that will help if it is still turning off: https://www.bose.com/en_us/support/articles/HC2498/productCodes/bose_smart_soundbar_900/article.html
If you need further help, please contact our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
A plus!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my bar. I has made a big difference in my movie night experience and while listening to music.
I would recommend this to a friendLovely sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to hook up to a bass module and TV. Streaming via bluetooth and Airplay works smoothly. It was a little confusing to pair with a headset because you have to do it through an app. I’m very happy with my purchase.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound…when it wasn’t glitching.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have always loved Bose products. Bought this along with the 700 sub to upgrade my Yamaha soundbar/sub combo. Loved everything about the sound except…that it really struggled turning back on after fast forwarding or pausing live tv, Netflix, or Prime Video. My Yamaha never did that with the same HDMI Arc setup. Spent hours trying to get in touch with Bose to assist. Just kept redirecting me to updates which it had (took 4 hours to update). Extremely glitchy with surprisingly poor customer service so I returned it. Just waiting on my Sonos to be delivered.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it's great to hear you have loved our products.
We have worked hard to ensure great sound from our Soundbar 900, and it's good to hear you enjoyed this too.
It is important to ensure that your TV and our Soundbar is set up correctly to ensure the best controller functionality.
If you still have the system, and for future reference you can find guidance here https://bose.life/3JfIKko
We have various channels of support available, you can reach out to us here https://bose.life/3kp6LLF in case you did require further support in the future.
Thanks, Matt - Bose Customer Service
Love the consultive approach that Best Buy uses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sales person/consultant, Mike Reed, answered all my questions and was very helpful in the selection process for the right soundbar/tv for my situation . Geek squad to set up/fine tune on the 17th. In the mean time I have it up and running and it is sounding great.
I would recommend this to a friend- Cons mentioned:Connectivity
Connecting issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this system on January 16 of 2023. I had nothing but issues. It will not connect with the Bose application. Most of the time will not connect with my tv. I connect with the HDMI but than it disconnects. If connected via Bluetooth with my phone than I disconnect and connected back to my tv, there is no sound.
No, I would not recommend this to a friend Bose app needs some more options
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s have an amazing treble sound. The app needs work but overall product, it’s amazing
I would recommend this to a friend- Pros mentioned:Sound quality
Ok for some people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound yes but depends on the app and tv show you are watching.If you don’t watch high quality movies or shows you can’t tell the difference
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Excellent Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker has an amazing crisp Sound and easy to install ! I highly recommend it to anyone who is looking for a tv speaker .
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Mehhh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but constantly disconnects from TV. I would return if it was mounted
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I am glad you find the sound of the soundbar great! I am sorry to hear you have had trouble keeping your soundbar connected to your tv. If you are using HDMI, we have a great guide that will make sure that the soundbar stays connected to the tv! https://bose.life/44TVkAR
If you use optical or still need further help, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Best choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance and very practical I love it the color I just have couple days with it but Im very happy to get the little one
I would recommend this to a friendSo far not so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know about this soundbar. Had issues w my Bose 700 so I returned and upgraded to this one. My issue. This soundbar produces no noise way tooo often. Once in a blue moon would be alright but constantly having to unplug to fix is annoying. Maybe I got a bad unit but this has been beyond disappointing. Called Bose and they did offer to send a new one but I will return to BestBuy. I have surround speakers and bass module so I am kind of stuck w Bose otherwise to duplicate w Sonos I would have to spend $2000. Not willing to do that just yet.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Nick,
We're sorry to hear that you're having some connectivity issues with your Soundbar 900. We appreciate you taking the time to reach out to your local Bose product support team, we have a great troubleshooting guide also available online here: https://bit.ly/3XP0cnY
Whilst you do plan on returning your item, we'd suggest giving these tips a try, or reach back out to us regarding an exchange.
Tegan - Bose Customer Support
- Cons mentioned:Connectivity
Good while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was definitely a good product in the beginning, or until it started having connection issues with my tv. I tried all I could to troubleshoot the problem and still didn’t work.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're glad you like the sound. The connection issue could be related to HDMI-CEC settings. Please take a look here https://bit.ly/3KzWE2n for how to adjust and select the appropriate option.
Please contact us using the details here https://bose.life/32jKSYq if you need help with this.
-Nic Bose Customer Support