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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2124 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,124 reviews
  • Rated 5 out of 5 stars

    Me encanta

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Encantada con mi bocina Bosé se escucha chingonaaa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Rocks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “Sweet” I was not sure about this purchase but it quickly became apparent it was spectacular!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Bose 900

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound easy set up, don't have the sub yet but even wothout ot it sounds great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar with lots of base. Just wish I could figure out how to selectively turn it on off since it is always on when the TV is powered up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not reliable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if its operator error or they system, but this is the worst Bose product I've ever owned. The sound bar shuts off on its own occasionally with no reason. Other times it won't be on when we turn the tv on and have to troubleshoot to get it working again. Also, there is no indication light if the bar is on or off so that causes issues when trying to figure out what the problem is. Not a fan of this soundbar.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Joshua, If your system if powering off on its own, you can disable auto-off mode to prevent this. You can do this via the steps found here: https://bose.life/3i6JIYq.
      If you are connecting via HDMI and the soundbar doesn't power on with the TV, you may need to enable or adjust your HDMI CEC settings, this can be adjusted through the Bose Music app. To find more on this, please check this article: https://bose.life/3WXPvPf. Should you need further assistance, please reach out to our technical support teams, who will be happy to help: https://bose.life/3i4T5rz.

      Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    Bose Soundbar

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best soundbar I’ve ever had, would recommend getting one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did research on this particular item. I decided it was the best base on my research. I then discovered it was on sale and decided to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect condition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was marked as an open box was in perfect condition i might as well call it new

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    cabin soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to connect, sounds like theater, using with projector

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    900 soundbar

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the soundbar. But i couldn't make it sound like the one is at the store i most be doing something wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Bose speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounds,easyset up very impressive, sounds around the room great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soundbar, so so.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more of a full room sound versus just standard sound bar experience.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bose 900

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far good but the only problem is see is with the hdmi, there is some lag, called Bose haven’t got positive response yet, still troubleshooting.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Poor product with significant connectivity issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this soundbar for two months and despite spending four hours in two separate calls with the support team, the product continues to fail to work. The support team is very helpful in getting the soundbar working again, but it fails again within days. Their response is that there is a "firmware"update needed. This should be a seamless process that doesn't require hours of time on a call to get the product to "reboot". Sound quality is great, but stay away from this one - it will drive you crazy!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      We're sorry to hear that you're facing repeated connectivity issues, this is not what we would want you to experience. Thanks for taking the time to reach out to your local support, please reach back out to us via https://bit.ly/3UNtwsQ so we can get this investigated further.
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Bass, Design, Sound quality
    Cons mentioned:
    Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    It's Worth Every Penny!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received the new Bose Soundbar 900. I was super excited to get it set up. After unpacking, I set the Soundbar on my entertainment center sitting just below my 75" TV. The Soundbar does have some weight to it so be prepared. It has a sleek low profile modern look and a very nice glass top creating a very high-end look. Setting this up was extremely easy. I already had the Bose Music app on my iPhone since I have the Soundbar 300 in my master bedroom along with a few other Bose products I use all the time. Setting up your google assistant and or Alexa was super easy as well. My house uses both but ended up setting Alexa. Now came the real test. I wanted to hear this soundbar all by itself without hooking up the base speaker and any other bose surround speakers to see what this really puts out. I streamed a few Dolby Atmos movies and listened at low volume and at higher volumes. Bose has always put out very clean sound, but this new Dolby atmos is a whole new level of sound. The drivers on each end create a very cool life like spatial sound and don't muffle the sound like other soundbars I have heard. It packs quite a punch as well. This could stand alone in any room and perform amazingly. You can here the sharpness of glass breaking or the sounds in a jungle coming from all directions. Now I am a big sound guy and want the Max output, so I decided to pair my base module 500 from my master bedroom to it. Now it had even richer base. What incredible sound! I know the price point seems high, but in this case, you get what you pay for. This is every bit worth the investment. If you want a Soundbar that has crystal clear hard punching clean sound at any volume with a spatial lifelike feel then don't think twice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doctor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially we were not sure. After having the Geek squad come to our house and explain things as to how to operate it we changed our opinion and declared it an excellent product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SrinathKallu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth buying the open-box Bose sound bar. It was very easy and comfortable through the BestBuy app.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unhappy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the 900 and 700 base together and everything worked great for the first month. The volume started to act up by slowing down when adjusting it and then the sound quit working completely. This is the first Bose product that we have had trouble with. An appointment with the Geek Squad has been scheduled and hopefully the can remedy the situation.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Ronald,

      I'm surprised you've had trouble with the system not providing audio and have trouble adjusting the audio. Try the steps here https://bose.life/43c1xqr to see if that helps with not getting audio, which you can try before Geek Squad arrive to help. You can also contact us https://bose.life/contact as we'd love to help you.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Constantly Factory Resetting

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointed with Bose on this one. I’ve always been a huge fan and have always used their products. This product sounds good but I’m constantly having to factory reset it and fine tune the sound because this soundbar decides it’s going lower the volume to zero and keep it there. Any attempt to raise the volume and the sound bar lowers it back to zero. Factory resetting and connecting to WiFi is never smooth, as it takes multiple attempts to actually get it on the network.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Sebastian,

      I'm happy to see that you enjoy the good sound from the Soundbar, and are a fan of our products. It is unusual for the sound to lower by itself, and we have some steps here https://bose.life/3QM1Kxt to try that can help. If you are using Spotify, please make sure you don't have the Bose Music app and Spotify app open together.

      We'd love to help you with this as well, so please do reach out to us https://bose.life/contact for further help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great Sound and Bass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit minus the fact that I need HDMI-EARC to get the full Atmos experience. Calibration is a must. Works great while playing music or watching movies.

    I would recommend this to a friend