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Customer reviews

Rating 4.5 out of 5 stars with 2122 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,122 reviews
  • Rated 5 out of 5 stars

    Best Buy ( on my behalf)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm truly happy with this buy, And thanks to best buy they made it happen real quick, also walked me threw all the installation details.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Bose sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works it is great, Has not worked consistently from the beginning, Going to call to have it replaced, They have been out here to resolve it but not yet. When it works it is great.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      It's great that you've enjoy the Soundbar, though I'm surprised it's been giving you trouble. Please contact us https://bose.life/38DNELy for help before replacing it, as we'd love to have you getting the best experience.

      Nic - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoyed it so far. Looking forward to using it more. My family and friends like the sound of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best soundbar that I have purchased. I highly recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality product. Best buy buying and handling was very good

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have many bose speakers. This soundbar is garbage. Often doesn't play audio from any source, audio from TV drops out. I've tried both the hdmi cable hookup, and optical cable hookup. Worst product of boses I've ever purchased. Very, very disappointing. I gave a 952.xx soundbar to my child, because I was sick of messing with it trying to get it to work properly. Last bose purchase ever. And I literally own bose QC 35II's, qc ear buds, 3 soundlinks speakers, have bose in my truck. But, this one experience will prevent me from ever purchasing bose again. Done. Junk. Steer clear unless you want to dedicate lots of time to just trying to get it to work. It's quite embarrassing when you have company over, and have been talking up your new speaker, only to have it cut out and not work at all while watching a movie. Such a dissatisfied customer.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Chris.
      Thank you for your post. Sorry to hear that you are experiencing an audio issue with the soundbar. Though this can be attributed to many factors, I would request you to please start troubleshooting by following the steps from this page, https://bose.life/3yLV1sX. If you will require further assistance, please do not hesitate to contact our team using this link: https://bose.life/3snT9W8.
      Marvin - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great Bose speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose speaker does what it is designed to do! I Highly recommend this speaker!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it 30000000000000000000000000000000000000000000

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but not the best with out subwoofer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF you already have the sub and rear, totally recommend getting this 900. Not good as a stand-alone, you definitely need a sub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome products for sure. I enjoyed the personal services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new bose soundbar it's awesome can't wait to add on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but I feel you really need the sub, bar is not enough as stand alone. Set up should be easier.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has a lot of issues. Connectivity issues, all the time which requires me to unplug this unit and plug back in roughly once per week. Bose also forces you to create a Bose account just to set this thin up and for much of the functionality, which is annoying. I have trouble getting the hdmi signal to sync with the unit and have to turn off my tv and sound system to “re-boot” the connection between the two. I want to return this item but I am past the deadline to return it. I have been a loyal Bose user for many years. This thing is a piece of crap.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Brian,

      Thanks for leaving your thoughts regarding the Soundbar 900! I appreciate your concerns around creating an account to set the bar up, but this is needed because this isn't your typical soundbar. It's a smart bar that has internet connectivity and access to various other internet-based sources. For general usage, the remote control will work great!

      Issues relating to HDMI are generally related to CEC (consumer electronics control) and this can be mitigated by changing the CEC setting on the Bose app. Please find details for this here. https://bose.life/3W1o8DK.

      If you need any help, please reach out to us here: https://bose.life/3RMX5df.

      Jeff - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the price we paid. We would recommend this product to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ Sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this soundbar. Best purchase I've made

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Excellent sound, trouble with with LG TV audio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio sound is excellent as with anything else Bose. However, it didn't quite work seamlessly, at least with LG OLED TV. I tried to change the settings to make sure the TV audio source is output through the HDMI eARC, however, more often than not, the soundbar doesn't recognize it. Therefore, no sound is output to the soundbar. I went with another soundbar (Sonos) and have no problems with audio since. If you can make this work with your TV/audio source, it is great. Just didn't work for me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey, it's awesome to hear your thoughts on the audio quality of this soundbar. I'm sorry that you've been unable to successfully connect with your LG TV.

      If you still have the soundbar, I'd recommend that you test the different CEC settings. More information on this can be found here - https://bose.life/3rhR4IT.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bose sound bar and subwoofer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had high hopes coming from Bose but instead ended up unsatisfied and had to return it. I know others have had the results I had hoped for but mine wouldn’t even allow me to hook up to my tv or my Bose subwoofer.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I'm surprised that the system didn't live up to expectations. I understand that you've returned it, but if you give it another try. Please follow the set up guide here https://bose.life/3LYzAf6 for help connecting to your TV and the Bass Module. Or contact us https://bose.life/38DNELy for further help.

      Nic - Bose Customer Support bose

  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Is ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is ok but not for the $$$$$$$$$ is a little pricey

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Music is my passion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very please buying this item now when I am home I can enjoy listening to some good music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slund

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a pedect sound in yoir room or libing rolm you should buy this product

    I would recommend this to a friend