Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
What a life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote got smaller so it’s easier to loose it that just great not.
I would recommend this to a friendCancelling return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please cancel the return request. I am keeping the sound bar.
I would recommend this to a friendThe best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best el mejor sin duda alguna no lo piense al comprarlo
I would recommend this to a friend4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound..recomend buy..........100%..BOSE only.
I would recommend this to a friend- Pros mentioned:Sound quality
Poor connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a fan of Bose technology for a long time and have owned many of their products. The sound is great but it is a nightmare to connect with hdmi arc. Hoping next firmware update will help otherwise it is an expensive brick.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Andy, glad to hear that you are a long time fan of our products, I am sorry to hear that you are having issues getting the soundbar to connect through HDMI Arc. I recommend that you reach out to our technical support teams who would be more than happy to assist you with this, they can provide troubleshooting advice and set up tips. You can find their contact information here: https://bose.life/33SHEf7.
Liam - Bose customer support.
Excellent sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality products and affordable price good guarantee
I would recommend this to a friendBose soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always been a fan of bose products for at least 20 years because of its good quality but this soundbar was a bit disappointment. I was expecting ease of use but always have disconnection problem. The sound quality was nothing special compare to bose previous products that I own.
No, I would not recommend this to a friendWorth It
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a birthday gift for my son and he loves it!
I would recommend this to a friendBenji's Bose soundbar 900.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy i purchased thi product I'm so surprised to have it.
I would recommend this to a friend- Cons mentioned:Connectivity
Don’t purchase if you are using with Samsung tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS SOUNDBAR ESPECIALLY IF YOU HAVE A SAMSUNG TV. DISCONNECTS CONSTANTLY AND YOU HAVE TO JUMP THROUGH HOOPS TO GET IT TO TURN BACK ON. ITS MORE OF A HEADACHE THAN ITS WORTH. CUSTOMER SUPPORT IS HORRIBLE.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Trina, I am sorry to hear that you are experiencing audio and power issues. If you are connecting via a HDMI cable, I would recommend trying the alternate HDMI CEC setting options that can be found in our Bose Music app. You can view more on these mentioned at step 3 in the article here: https://bose.life/3wyra6z. Should you need further support, please contact our technical support teams who will be more than happy to assist you with troubleshooting: https://bose.life/3NmwWPe.
Liam - Bose Customer support.
Frustratingly difficult to install.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Note: we are tech savvy with very a fast internet. The Bose SB 900 and Bose app/adoptiq was very difficult and complicated to setup/download/install. The Bose app must be installed before you can use the SB 900. The entire app installation process took hours to complete. Had purchased the Bose wall bracket ($40), so we mounted the SB on the wall with the bracket, while waiting on the app to download/install on my Samsung android phone. The physical install on the wall went well and took about an hour or so. Upon finally opening the Bose app hours later, we learned that we needed to attach the included headphones in order to run the adoptiq...too late, the unit was already mounted on the wall; could not get-to the input on the SB 900 to plug the headphones in. So was never able to use the adoptiq. Fortunately, we had already attached the power cable, HDMI eARC, and the Bose wired subwoofer cable. Note: be sure to attach all cables to the soundbar, before mounting it on the wall. Once the Bose app was installed, we encountered multiple software conflicts with my Sony TV, (current model), and its Netflix, YouTube, Hulu apps. The Bose app seemed to override the TV settings, and there was no sound at all. Finally resorted to restarting/reinstalling the Sony TV back to its factory settings, and the sound returned. I am still fiddling with the SB 900 app to try and get an optimum TV sound. Had I not already mounted the SB 900 to the wall, then I would most likely be returning it today. Conclusion: Frustratingly difficult to install. It should not be this complicated. Does it sound $600 better than the Bose TV SB it replaced...yes perhaps it can; I still working with the Bose app settings, etc. At this point, I cannot recommend the Bose Soundbar 900.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. Sorry to hear that you have encountered difficulty installing the Soundbar 900. I assure you that it is not the case based on experience. Reading your post made me come up with a troubleshooting step to address the issues you are facing. Have you tried rebooting your router? Just power it off for three minutes and then restart it to set up again. This is easily overlooked especially having a fast internet speed. If you will need further assistance, you can reach us here. https://bose.life/3xhhrmj. We'll be happy to help.
Marvin - Bose Customer Support
Bose knows sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!Fantastic!Loud!Stunning!Wonderful!Perfect!
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t get a better Bose soundbar! The 900 is where it’s at!
I would recommend this to a friend5/5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very good system. I have no complaints. Awesome.
I would recommend this to a friendBose soundbar 900
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best money can buy, best buy in Morgantown wv was fast to get it to me to.
I would recommend this to a friendTeam products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item lm glad I purchase it friends and family love it also
I would recommend this to a friend- Pros mentioned:Sound quality
Conectivity issues!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good when it works but I have to unplug and plug the soundbar several times for it to work. I have been trying to connect this thing for the last hour to my tv and it will not work. Which is what drove me to write this review. I was watching tv and suddenly the sound bar stopped working. This is the 4th time this happened. I wish I could return this and get my money back so i can buy a different one. For this type of money you expect this work flawlessly
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We are sorry to hear of your connectivity issues, we'd love to get further information about your set up so we can help providing you with a seamless connection. We'd firstly ensure that there are no damage to your connection ports as well as cables connected to your TV. Please reach out to us via https://bit.ly/3UNtwsQ where one of our team members will be happy to get this fixed for you.
Tegan - Bose Customer Support
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ++++++++++++++++++++++++++++++++++++++++111111+1++++++1++
I would recommend this to a friendFinally!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been wanting for a while now, finally got it and love the speakers!
I would recommend this to a friend- Pros mentioned:Sound quality
Great addition to the Living Room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic addition to my home entertainment but just found an "issue" with the new firecube (the soundbar doesnt work at all with the latest Amazon Firecube. Other than the Firecube, a great purchase....
I would recommend this to a friend