Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
Great sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was an "open box" purchase. I had to factory reset.
I would recommend this to a friend- Pros mentioned:Sound quality
SUPER SOUNDBAR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most amazing soundbar I'll ever own. It actually does it even if you dont buy speakers or and the base module. Of course, you sound will be enhanced with anything extra but not needed.
I would recommend this to a friend - Pros mentioned:Sound quality
Bose 900
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have both the Bose 700 and 900, and while I liked the 700 a lot the 900 really is a better sound bar. The sound quality is really impressive not only for movies but for music as well.
I would recommend this to a friend Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Been wanting one for years, finally got it.
I would recommend this to a friendBose sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound ever i recommend this product for your home
I would recommend this to a friendBose or nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Bose or nothing when it comes to choosing audio equipment
I would recommend this to a friendBose sistem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buying i like it,bose system the best i recommended
I would recommend this to a friend- Pros mentioned:Sound quality
THE BEST!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounds bar ever made… this is the second sound bar from Bose that I purchased, the 700 and know the 900. Never disappointed with their performance and sound quality. Highly recommend!
I would recommend this to a friend - Pros mentioned:Sound quality
You get what you pay for!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really nice. If you're going to get a big screen tv, make sure you go big with the sound also. It's definitely giving that movie theater sound. Very pleased with my purchase.
I would recommend this to a friend A complete disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with high hopes given both my history with Bose Speakers and their long reputation for quality products. Unfortunately this product does not even remotely live up to the Bose name. Where to start.... The App you must configure it from is in a word basic, basic function, basic information, basic features. After you finally get everything setup and the device updated (30 minute process), connecting it to your TV is straight forward. It is all down hill from there. It worked great for about 2 hours then for no reason I was unable to change the volume on either the device or the TV it just stopped working. So I unplugged the HDMI cable restarted everything including the TV and went back to what I was watching. The TV did switch to the external speakers but the latency was horrific and I spent a great deal of time restarting and unplugging cables to no avail. I set up Alexa which does seem to work fairly well but only from the App standpoint. I tried playing some music through it, the sound of the speakers is completely disappointing if the sound bar is anywhere over 60% volume it sounds like a cheap radio that was taken to the beach got wet and left in the sand. (I wish I could add some of the videos I have taken and not just pictures). I mean just absolute rubbish nothing like you would expect from Bose and nothing you expect for $900 dollars. I will be at the doors waiting for the store to open tomorrow morning. I can't take this thing back fast enough. This experience has completely tarnished the Bose name for me and I have been an avid fan for decades of their products.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey,
It's disappointing to see that you haven't enjoyed your experience with the Soundbar. We work to make everything as easy to setup as possible in the app, and the update is to ensure the latest firmware is installed before use. The volume control no longer working during use might be related to CEC settings, we'd recommend checking the settings for HDMI CEC on the Soundbar through out guide (https://bose.life/3sDW7VP) and set it to option 2.
The audio quality not meeting expectations is surprising, with the ADAPTiQ calibrating the audio to your room. We have several steps available (https://bose.life/3yEhMkk) for help with poor audio quality. The above steps should help with the audio quality not being as expected, however we'd welcome you reaching out to us (https://bose.life/3szZtJe) for further support with the Soundbar. We'd love to get the speaker working as expected for you.
Nic - Bose Customer Support
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent.m delivery !!!! Very responsible people I had
I would recommend this to a friend- Cons mentioned:Connectivity
Stopped working after 60 days!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and the Bass Module. Worked really well till about a month ago when I started having connection issues. Fast forward to today when a red bar showed up and won't go away. I did everything the website suggested (reset, recovery, manual update), nothing worked. I called Bose and was told I would have to send it back first for repair that could take up to 6 weeks! Terrible service for something that costs almost $900. Buyer beware.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Andre,
I'm sorry to hear that you faced an error with your soundbar that needed servicing. I'm glad that you've been able to arrange this. I understand that 6 weeks can feel like a long time, but this would be our maximum turnaround time and we'd hope to get it back to you as soon as we can.
If there's anything else we can help with, please do not hesitate to get back in touch - https://bose.life/3TXfYeP.
Thanks,
Charlotte - Bose Customer Support
- Cons mentioned:Compatibility
DO NOT BUY
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has not been Turing on. Lately I had to unplug it so it can reset so it would turn on. It’s an inconvenience to have to move my devices around to unplug the surround so so I can use it. Check online and read it’s not just me having this issue. Would not recommend to anyone. Stay away. Worse Bose product I ever had. Bose is always on point with there products but not this one.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, the soundbar does not have a power light when idle which means when plugged in, it should always be on but with no light. Does the soundbar flash when you press the tv source icon on the remote? If so, you can check out our guide that will help you get the soundbar connected to the tv again! https://bose.life/3P9zjZF
If you still have no power to the soundbar and it is not responding to the remote, our other guide will help you! https://bose.life/3smtH5p
If you need any more help with this, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Great sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Bose because of the name. I wasn’t disappointed.
I would recommend this to a friendBest sound without cluttering the living room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing short of amazing. Couldn’t ask for much more
I would recommend this to a friendSound bar 900
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it but the only thing is subwoofer no good.
I would recommend this to a friendLongtime customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong with Bose. Always get our money’s worth.
I would recommend this to a friendSound bar 900
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice to keep it at home for enjoy the sound
I would recommend this to a friendBose never lets you down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound!!!Best Buy staff lots of help.Thank you!
I would recommend this to a friendTOPS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BOSE IS TOP NOTCH EQUIPMENT WITH BEAUTIFUL DESIGNS
I would recommend this to a friend