Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Don’t waste a single penny on this.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worse audio devices I have ever purchased. Besides sounding like a tin can tied to a string, it constantly does not have sound output when turning on the tv. Has to be unplugged and plugged back in. Trust the bad reviews on this overpriced brick of bad experiences. For the price, I expected better. From the name, I expected reliability.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Matt,
I'm very sorry that you're unhappy with your soundbar. You can adjust the tone controls of your product to cater to your preference. To do this, follow the steps here - https://bose.life/3QAspvu. If you still feel that you're experience poor sound quality, please check out our troubleshooting recommendations - https://bose.life/3GyWf0B.
Regarding the sound output issue that you're facing, this can be addressed by changing the CEC settings. Including OFF, there are 8 different options that will help with various different connection issues - https://bose.life/3Zuk40p.
If you continue to experience issues, please reach out to our customer support for further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
- Pros mentioned:Sound quality
Hollywood!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this moment with this product ( BOSE ) I am at epicenter of Hollywood! Yeah!
I would recommend this to a friend Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact that the phone won't stay connected to the Bose music app.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Sorry you're having some concerns in keeping your phone connected to the Bose Music app, we'd love to get more information regarding this, please reach out to us via https://bit.ly/3UNtwsQ for additional support.
Tegan - Bose Customer Support
- Pros mentioned:Sound quality
Excellent Sound Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound-bar experience with Dolby Atmos. Loving the wireless control via iphone
I would recommend this to a friend Shotty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works when it wants to. Thought for the price it would be good quality.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Melanie,
We're sorry to hear that you're experiencing issues with your device. If you haven't already, we recommend reaching out to our customer support team for assistance or to explore potential troubleshooting steps and solutions. Your satisfaction is important to us, and we're here to help however we can. You can reach out to our team using this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
- Pros mentioned:Sound quality
Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to turn on, turn off when not ready for it to turn off. It does sound great ! I always like the bose sound
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Darren, I am glad to hear you enjoy the great sound of your soundbar and have always enjoyed the sound of Bose products! It is surprising the soundbar is turning off on its own. This great article will help you with this: https://bose.life/3cnQdCW.
If you need any further assistance, please reach out at https://bose.life/3nTDo5H.
Liam - Bose Customer Support
Return policy does not match official company poli
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy from best buy instead buy from Bose.com direct as they offer a 90 day risk free return.. prices are often discounted more on the Bose website..best buy return policies are limited to 15 days and they refused to price match my product which dropped by 100$ on the official Bose website since it was out of the return window of 15 days
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and looks! This sound bar is way better that the 300, which has now become the bedroom sound system
I would recommend this to a friend I HATE THIS BOSE SOUND BAR 900
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As this item requires an internet setup to work, I have tried as others to get it to work with no luck. I liked it when items came with a DVD to setup the item, and I hate that companies now think that to save money, they will just require you to use a internet app to do so. I will not recommend this item to anyone.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are having difficulties to setup the soundbar 900 with your internet network. You only need to connect the soundbar to the internet if you want to use it via Wi-Fi, for example stream music via the Bose Music app or use a voice assistance. If you don't wish to use these features, you can only connect the soundbar via HDMI ARC to your TV and even stream music via Bluetooth.
If you need assistance to setup your soundbar, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Bose 900
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited then when I setup the soundbar the sound wouldn’t automatically turn on when you turn on the tv. Switched to another brand. Great when it did work
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, sorry to hear that you had audio issues with the soundbar 900 and changed to a different brand. If you have issues with the soundbar again, I would recommend checking out our audio related troubleshooting steps that can be found here: https://bose.life/3HCJoYO. For further assistance, please reach out to our technical support team here: https://bose.life/33bDChW.
Liam - Bose Customer support.
Not the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to compare with a Sonos Arc. There is no comparison here, the Arc just sounds bigger and fuller. Bose needs to step up to complete.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
To get the best sound from the Soundbar, we recommend running ADAPTiQ https://bose.life/3bruIR3 to optimize the audio for the room. Further to that you can personalize the audio with the tone settings https://bose.life/3IbB7fH to make it sound best to you.
Nic - Bose Customer Support
- Pros mentioned:Sound qualityCons mentioned:Software
Great sound, Glitchy interconnectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, buggy software. Returning after a month of use.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Bad interface with tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 900 sounds great. But it takes a long time to turn on and when you turn it off it turns back on.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I am glad to hear you enjoy the great sound of this Soundbar. The issue with the soundbar you mentioned is strange. I would recommend trying the alternative CEC options: https://bose.life/3uXRPJY.
If you need any more help, please reach out at https://bose.life/3nTDo5H
Liam - Bose Customer Support
- Pros mentioned:Sound quality
The Best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best Sound Bars Ive ever had but the Bass Module it pairs with is 4/5 ⭐️
I would recommend this to a friend - Pros mentioned:Sound quality
Great Soundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound bar when coupled with the bass module. Only problem was when I installed 2 surround sound speakers. They very seldom work and when they do, very little sound comes from them. I ran the calibration program and confirmed all back speakers do actually work. Not happy with the “surround” sound performance.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for your review.
I am glad to hear you enjoy the soundbar and bass module. It is surprising that you do not find them ery loud. It is great step that you ran adaptIQ to make sure that your surround speakers were working. The surround speakers will be fully utilized when streaming 5.1 content through your TV. This means that if the content is not 5.1, they will either be low volume or not be used. Most streaming services will display a '5.1' sticker in the program description to confirm that they are 5.1 and you can also find the same tag on the back of Blu-Ray DVD cases. If you experience low audio with 5.1 content, you can also adjust the volume levels manually via the Bose music App: https://bose.life/3Wo30r9
If you are still not experiencing 5.1 audio, please reach out to our customer support team who can help you with this: https://bose.life/3nTDo5H
- Pros mentioned:Sound quality
Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant beat Bose sound. Complete game changer for movies, sports, music, whatever you run through it
I would recommend this to a friend - Cons mentioned:Software
Bricked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got to use it. Installed Bose app, followed the instructions. It pretty much turned into a brick after that. Continuously trying to download the update to no avail, tried resetting it, tried putting in into recovery mode. Messed with it for 3 hours. returned it the next day..
No, I would not recommend this to a friend Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar didnt seem any better than the TV speakers. Everyone in the room was still straining to hear if a character spike but could hear backgound noise clear as day. Adjusting settings didnt help. Had to buy additional speakers to supplement.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Bingham,
We're sorry to hear that the soundbar didn't meet your expectations. We understand how important it is to have clear and immersive sound when watching TV. It's disappointing that adjusting the settings didn't improve the sound quality to your liking. If you need any assistance with your additional speakers or have any questions about optimizing your audio setup, please don't hesitate to reach out to us. We're here to help ensure you have the best audio experience possible.
Eric V. - Bose Customer Support
Nuisance
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed the sound kept going in and out. Had to constantly umplug and restart.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I'm surprised you've had trouble with the audio, try the guide here https://bose.life/3D4UTYa for help. Or please reach out to us https://bose.life/contact for help if you need it.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is amazinng, paired with bose 700 bass, gives amazing experience
I would recommend this to a friend