Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is superb. Definitely highly recommended.
I would recommend this to a friend - Pros mentioned:Sound quality
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. Perfect for my living room TV. A must buy.
I would recommend this to a friend - Pros mentioned:Sound quality
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and design. But Bass is not enough for me.
I would recommend this to a friend - Pros mentioned:Sound quality
About product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was amazing and feel like theatre dolby sound
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound you can never go wrong with Bose ! Love it !
I would recommend this to a friend Reas reviews dont make my mistake
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You ever fer excited about buying somwthing new that you were excited about hooking up only for it to be a piece of junk. Well look no further Bose has done that with this town bar. It will absolutely not connect to the app to even be set up. What happened to the good old days of just being able to plug in your cable and listen to your music and watch tv bose has taken that away. App wont connedt to my $800 soundbar so it will not work at all. Highly reccomend bo purchasing
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Joshua,
Thanks for your feedback, we are sorry to hear that you're left disappointed with your Soundbar as you're unable to connect to the Bose Music app. You can find our set up guide here - https://bit.ly/3OrCzi9
If you need additional support, please do reach out to us via https://bit.ly/3UNtwsQ where we will be happy to get you connected.
Tegan - Bose Customer Support
- Pros mentioned:Sound quality
Bose 900 sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound system. Way better than my old system.
I would recommend this to a friend - Pros mentioned:Sound quality
Love my Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great value, overall, excellent solution!
I would recommend this to a friend - Pros mentioned:Sound quality
Great for kids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definitely buy this for a child. Great purchase
I would recommend this to a friend - Pros mentioned:Sound quality
Bose Sound Bar.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound especially compared to TV volume.
I would recommend this to a friend - Pros mentioned:Sound quality
Great!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Dialogue is very clear now!
I would recommend this to a friend - Cons mentioned:Compatibility
Do not purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible do not buy, always having issues, repair takes two months, if you google/Reddit problems with this system that costs over 2k you will see So many people having the same issues really bad product.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I'm sorry to hear you've experienced problems with your product. It'd be great if you could get in touch with us directly about your product if you are experiencing issues. Our team will be more than happy to help resolve any problems you are having.
https://www.bose.com/en_us/contact_us.html
Kind regards,
Jeff - Bose Customer Support.
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. A huge upgrade to previous Soundbar.
I would recommend this to a friend DO NOT buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT waste your money in this soundbar. I got it home and setup. Plugged it in for the first time and did the initial setup. Then came the update. Tje bar got stuck in a never ending update status. It can not be reset, factory reset or any other advice from texh support (after they blame you and your internet of course). After doing dome research this apparently is a major and common issue that ends uo resultimg in the consumer having to send the soundbar to Bose for repair. Repair on a brand new product?! Really?! I am extreme disappointed in this product from Bose that is "supposed" to be high quality.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Billy,
Thank you for leaving a review of the Soundbar 900.
I'm sorry to hear that you are experiencing some issues with the setup. We would love to help! I would recommend that you reach out to the team here: https://bose.life/3C1BlCS, we will be more than happy to assist you!
Thanks!
Kerri - Bose Customer Support
- Pros mentioned:Sound quality
Excellent sound. Frustrating user interface.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is phenomenal but the user interface is frustrating. The status light has 20 different patterns that you have to interpret. There’s a website that defines what each pattern means but sometimes it doesn’t indicate what to do about it. You depend on your smartphone being able to connect to the bar to configure it. Troubleshooting issues is a guessing game and I’ve already spent more Friday nights than I’d like to repeatedly unplugging and plugging things because an accessory speaker isn’t emitting sound or some other issue. Eventually things magically work and the system sounds excellent but I don’t think it’s worth fidgeting with.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it's great to hear you feel the sound is phenomenal.
It is unusual to hear that you have had to unplug and reconnect the soundbar.
You can find troubleshooting help and advice here https://bose.life/3HSZ6Ss
If you are not sure what the lights are doing, you can find guidance here https://bose.life/3YDqUAm
Thanks
Matt - Bose Customer Service
Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like my Bose surround sound. Feels like your in a theater.
I would recommend this to a friend- Cons mentioned:Compatibility
overpriced junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely WOULD NOT RECOMMEND. It randomly stops working. I have it hooked up with both HDMI and optical cords. I have to completely unhook everything and hard reboot once a week. It started doing this after only having it 3 weeks.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi,
It's surprising that you're having trouble with it not working correctly. When using the system, please only have either the HDMI or Optical plugged in at one time. Having both can lead to output confusion on the TV, as it may not be sure with connection to output sound from.
We'd also recommend trying the steps here https://bose.life/3yd5RsO that can help ensure the system works. You can also reach out to us https://bose.life/38DNELy, as we'd love to help you with this.
Nic - Bose Customer Support
- Cons mentioned:Compatibility
Own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this sound bar if you have Sony TV bcuz it’s not working properly especially volume button in Sony TV remot and some time this sound bar on and some it’s not turn it on when you turn on the Tv.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, If you connect the Soundbar 900 to your TV via HDMI, you may need to adjust some CEC options to fix the issue you are experiencing, you can check out more on this via this article: https://bose.life/3DFB6PZ. Should you need further assistance, be sure to contact our technical support teams who will be more than happy to help: https://bose.life/3HEuCSx.
Liam - Bose Customer support
Garbage, do NOT BUY.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd leave 0 stars if I could. We replaced our Bose 1SR with this after almost 10 years of use. The 1SR was giving us intermittent freezing up issues, that was only resolved by unplugging and resetting it. It became more and more frequent, happening multiple times a day, so we opted to upgrade.... Big mistake going with Bose again. We had this soundbar and the 700 bass module and it does the SAME EXACT THING with freezing up until unplugged and reset in less than a week of ownership. This garbage is going back to Best Buy, and we've already purchased a Sonos Arc as a replacement, after much research online. Hopefully the Sonos doesn't disappoint. Bose definitely needs to fix their issues, as they have definitely lost a long time customer.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello David,
We understand you're planning to return the system back due to the freeze ups. We're surprised that this has happened to you. We have some steps here https://bose.life/3SSad0U that would help with this, and of course you can reach out to us https://bose.life/38DNELy if you need further help. We'd love to help you get this working for you.
Nic - Bose Customer Support
Bose soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app is weak. Sound is fair. Not as good as previous BOSE product
No, I would not recommend this to a friend