Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
Constant disconnection issues - No Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant disconnection issues with Chromecast and playing sound from TV. Appears like sound is playing but no volume. To fix, requires pulling out the power and putting it back in to cycle the unit. This happens regularly and I have 3 of these in 2 seperate properties. Happens to all of them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Joshva.
Thank you for your message. Sorry to hear that your Soundbar 900 is losing audio when playing from TV and keeps disconnecting from Chromecast. Please follow the steps from this link to address the issue you are facing. https://www.bose.com/en_us/support/articles/HC2482/productCodes/bose_smart_soundbar_900/article.html. In addition to this, please reboot your router to refresh the connection. If you will require further assistance just contact us here, https://bose.life/3yw3wtP. We are here to help.
Marvin - Bose Customer Support
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is best. I bought a sound bar 5+ years ago which I still have for my home. Bought this for my in-law house and it’s best. Quality!
I would recommend this to a friend- Cons mentioned:Connectivity
Waste of time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never stay connected to anything. Cannot connect at all what a waste of money and time
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Melissa.
Thank you for reaching out to us. Sorry to hear that you are having difficulty connecting your Soundbar 900. It is indeed a very good soundbar. Please troubleshoot the issue using the steps on this page. https://bose.life/3Tdgrbe. If you require further assistance, just reach out to us here. https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer
DO NOT BUY OPEN BOX!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box like new version to save a few dollars and it turned into a total nightmare scenario involving me reprogramming the firmware on the unit for hours only to end up having to return the unit for a lengthy repair/turnaround of about a month or so. These things are way too sophisticated for their own good
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we always aim for the highest quality products and services, so this is unusual to hear. If you need support in future, you can find guidance here to ensure you soundbar works perfectly https://support.bose.com/s/product/bose-smart-soundbar-900/01t8c00000OydAOAAZ?language=en_US
Thanks
Matt - Bose Customer Support
- Cons mentioned:Compatibility
Not good for my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work on my sony oled tv. I believe bose is the best it is just did not work on my tv.
No, I would not recommend this to a friend Connection issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar would lose sound or doesn't turn on through ARC and doesn't even respond to its own remote. I changed the TV from 2 year old Vizio P series to LG C1 but still issue persists. Didn't expect this from Bose after investing $2000 in soundbar and woofer. What a piece of junk, I am returning it asap before my return period ends.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it is possible the lack of sound is caused by a lose cable fitting, or even require settings to be changed on your TV to resolve this. You can find a guide on ensuring the best sound set up here https://bose.life/3E5aKEm.
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF
Thanks, Matt - Bose Customer Service
Bose 900 soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar got to the point it would no longer work. After talking with Bose support, it was determined that it had gone into update mode trying to download the update and had become stuck, I was asked to attempt a local update, which also failed. At that point I returned it to Bestbuy and ordered a different soundbar.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Larry,
We know you have returned the Soundbar incase you decide to buy the Soundbar again. It is unusual for a Soundbar to have update issues that your describing. We have a guide on our website https://bose.life/3v73A1l for performing manual updates if required.
You can also contact us https://bose.life/3BFiFZn for support and we can help with the update over the phone.
-Nic Bose Customer Support
Bose 900
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money I paid got just as good of sound from another product for less money
No, I would not recommend this to a friendNot a happy BB customer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition but part missing..no ADAPTiQ and only option with BB customer service is I can return it or keep it as is. If missing parts are part of your open box policy I might have gone elsewhere.
I would recommend this to a friendBad warranty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good I try registered to Bose they said they could not find the serial numbers in their system it was not cover under warranty
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Jairo,
It is odd that the serial number isn't recognized. Please make sure that you keep a copy of your purchase receipt should you need warranty support.
Nic - Bose Customer Support
Lemon
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Audio always goes out. I trouble shoot it and it doesnt work. Eventually the audio just comes back. Pretty sure I got a lemon.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear the audio of your Smart Soundbar 900 is inconsistent. There could be different reasons for this. If unplugging your soundbar from power for 5 minutes (= a reset) doesn't help, contact our support team so we can take a closer look with you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the bose 900 soundbar for a Christmas present, and i tried setting it up for 6 hours nothing would connect talked to bose support and they told me they could have a tech come look at it for $125.00 this is new no way. So i ended up returning it because best buy said the same thing. Very disappointing
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Joe, sorry to hear you had trouble setting up your Soundbar 900. Did you use the Bose Music app to find the soundbar in set up mode? Be sure to follow the steps at https://bose.life/3R1e63k to help with setting things up, or be sure to reach out to support at https://bose.life/38Q1vZs where we'd be more than happy to walk you through the process. Sam - Bose Customer Support
Easy to use App
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like -Simple & easy to use. Track your order status, delivery, purchase history etc on the app.
I would recommend this to a friendBose 900
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so looking forward to keep using this product but what a pity, shame, disappointing when i want to watch a movie it just dont work and calling best buy don help they will tranfer you to BOSE 1800 number and wait hours to get assistance. It isn't as good as I thought it would be.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it is very strange for the Soundbar 900 not to work when watching a movie. You can find support if you do not have any audio here https://bose.life/3trSvWh, to make sure that the Soundbar is set up correctly.
We have various contact channels that you can use for support. To ensure the correct ones are used I have provided a link here https://bose.life/3kp6LLF.
Thanks, Matt - Bose Customer Service
- Cons mentioned:Connectivity
Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return it having problems with connection issue
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey,
Sorry that you're facing a connection issue with your soundbar. We'd love to hear more about this so that we can best assist you. Please reach out to our customer support for further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
Poor quality control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box that indicated all parts were included, but had previously been opened. When I opened the box, there was only the power cord, speaker and remote. I couldn't calibrate the speaker because it was missing the headset.
No, I would not recommend this to a friendBose is trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is trash. You’re buying the name and Bose forgot about quality. From turning off on its own to turning on by itself and 10 phone calls later in less than 30 days. Not one support team member could figure out what was wrong with it. Glad I took it back to get the Sonos Arc.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Daniel,
I understand you've returned the Soundbar due to your experience. Should you decide to try it again, I'd recommend checking the HDMI-CEC settings on both your TV and the Soundbar when connected by HDMI. Our guide here https://bose.life/3w3pQZe can take you through selecting the appropriate CEC setting for the Soundbar. You can also contact us https://bose.life/38DNELy to go through the CEC settings if needed.
Nic - Bose Customer Support
Better than a spouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good that my wife took it and the subwoofer and left me. Seriously, she left me.
I would recommend this to a friendExtremely DISAPPOINTED to say the least
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.extremely disappointed and looking to give it away, I'm not sure if its the Best Buy representatives or the product but it does NOT work well with my TV the OLED 83 inch TV, the sound goes out and I have to continually unplug and plug back in to be able to use it. very crappy product for the price.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Rudy.
Thank you for your post. Sorry to hear that you are having sound issues with your soundbar. The issue you are facing can be addressed by changing the CEC settings of the soundbar in the Bose Music app. https://bose.life/3sJUe9C. If you have further questions, reach out to us here. https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer Support
bad software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.software issues, will work for couple days then it will stop working, no audio and soundbar will freeze, you will have to unplug it and plug it back in to make it work, google issue lots of people complaining about it, you need a phone and an app to set it up not worth the price
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It is unexpected that you're having trouble with the Soundbar losing audio. We have a guide here https://bose.life/3k1paRP that can help with loss of audio. You can also contact us for help https://bose.life/38DNELy if needed, as we'd love for you to enjoy your Soundbar.
Nic - Bose Customer Support