Customer Ratings & Reviews
- Model:
- 863350-1200
- SKU:
- 6470265
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Smart Soundbar 900's exceptional sound quality, encompassing the bass, Dolby Atmos, and overall volume. Ease of setup and the sleek design also receive praise. However, customers are negative about connectivity issues, the price point, and compatibility problems with certain TVs. Some users also expressed dissatisfaction with the remote control and software.
This summary was generated by AI based on customer reviews.
Pure satisfaction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Courtesy of BOSE 900 built in ALEXA, I moved my actual ALEXA device to the bedroom.
I would recommend this to a friendbad software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.software issues, will work for couple days then it will stop working, no audio and soundbar will freeze, you will have to unplug it and plug it back in to make it work, google issue lots of people complaining about it, you need a phone and an app to set it up not worth the price
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It is unexpected that you're having trouble with the Soundbar losing audio. We have a guide here https://bose.life/3k1paRP that can help with loss of audio. You can also contact us for help https://bose.life/38DNELy if needed, as we'd love for you to enjoy your Soundbar.
Nic - Bose Customer Support
Poor quality control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box that indicated all parts were included, but had previously been opened. When I opened the box, there was only the power cord, speaker and remote. I couldn't calibrate the speaker because it was missing the headset.
No, I would not recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great. I recommend. My last soundbar was garbage this thing puts it to shame
I would recommend this to a friendSoundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very hard to set up, returned to the nearest store
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there - I'm sorry to hear you weren't able to set up your Soundbar 900 as intended. Did you follow setup guidance through the Bose Music app? I'm sorry to hear you're planning to return, but please get in touch at https://bose.life/38Q1vZs and we'll be happy to get things working. Sam - Bose Customer Support
Mice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very nice
I would recommend this to a friendexcellent Soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Soundbar however wait for it to go on sale or find a packaged deal.
I would recommend this to a friendBose Soundbar 900
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance. Enjoyable when watching a movie or playing music.
I would recommend this to a friendDoes not work well with Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the classy sales guy assured me this would work perfectly with Samsung - of course it has issues and many others have had same issue - once you set it up it holds the e-arc setting (earc sound) for about a few seconds then it reverts back to TV sound. worthless - this is a BOSE issue
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi There,
It is unusual that you'd lose TV audio so quickly. We'd recommend adjusting the HDMI-CEC settings on the Soundbar, you can find a link to the instructions and other steps to try here https://bose.life/3RJx1z2 on the support pages.
We of course would love to help you with this, please reach out https://bose.life/38DNELy for support.
Nic - Bose Customer Support
no thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brought it to replace my bose 300 , not wroth it , and the remote ? what a joke
No, I would not recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Setup could be easier with Direct TV remote control.
I would recommend this to a friendWorst sound bar ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst bar I have ever tried we went thought 2 bars and could not get ether one to update. Returned both and bought a sona sound bar. It works great and was almost plug and play.Bose needs to do some work, for a name brand, it was the worst.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Gary,
I'm surprised you're having trouble with updating the Soundbar. It's not what I would expect from it. We do have steps here https://bose.life/3N5DDsc that can help you with updating it. Reach out to us https://bose.life/38DNELy for further help if you decide to try the Soundbar again.
Nic - Bose Customer Support
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my sound bar. It was a good choice to replace an aging one.
I would recommend this to a friendHappy till i wasnt
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 1/28/2024...loved it. Went out 2/13/2025......not happy at all
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
If you need any assistance with your Smart Soundbar 900 please do not hesitate to contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Not good; get real speakers & a real receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to this from Bose 700; it is a very well made product; but for the price it does not sound anywhere as good as Bowers & Wilkins M1 compact speakers paired with a good Denon or Marantz receiver with a compact subwoofer. Would save your money and get a real system; not the Bose 900.
No, I would not recommend this to a friendSound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is the best sound system and Bestbuy has great selection
I would recommend this to a friendNot worth the money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muddy sound. BOSE sound quality is so far below its reputation.
No, I would not recommend this to a friendA lot of money for a headache
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.using wireless /wifi connection to LG 55" smart tv...constantly have to reset as it sound doesn't come through evening though showing connected, or loses connection to app on iPhone and have to reset
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Carolyn,
We'd recommend using a HDMI ARC/eARC cable to connect your Soundbar to a TV, as Bluetooth connections can introduce potential audio delay. Contact us https://bose.life/contact for help, as we'd love to get this working for you.
Nic Bose Customer Support
Sounds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase, family room now is the place to stay
I would recommend this to a friendFvbh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it hhghgggggggggggggggggggggggggggggggggggggg
I would recommend this to a friend