Customer Ratings & Reviews
- Model:
- 892079-1100
- SKU:
- 11871050
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best soundbar i have right now. I love it
I would recommend this to a friendGood buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but for the price I imagined slightly better.
I would recommend this to a friend- Cons mentioned:Connectivity
Didn't Connect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not pair with my new LG tv following the enclosed instructions. Even went on Youtube, but soundbar would not connect, It just kept circling. Returned and used by old Bose Solo soundbar which worked perfectly.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .It’s great to hear your Bose Solo soundbar is still going strong, thank you for sharing your feedback. Your feedback is incredibly valuable and will be shared with our product team to help improve compatibility and setup guidance. To resolve the issue with the connection of your Smart Soundbar here is a helpful guide: http://bose.life/42AUQ3w
Gem - Bose Customer Support
Open box failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box that was supposed to be in excellent condition meaning all components should have been included. I did not receive a remote control which is essential for downloading the app.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Hugol, thank you for bringing this to our attention. We’re sorry to hear that your open‑box Bose Smart Soundbar did not include the remote control, especially since it’s an essential accessory for setup and app connection. This is certainly not the experience we want you to have.
Because the product was purchased as an open‑box item from Best Buy, we recommend contacting Best Buy directly regarding the missing component, as they manage the inspection and packaging of open‑box inventory. If you need further assistance or would like to explore more option, you can reach out to us directly at https://bose.life/4sxIwvn.
We appreciate you sharing your experience and hope this can be resolved quickly for you.
Daisy - Bose Customer Support
- Cons mentioned:Connectivity
I wish it was plugged and play like most sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this speaker because is hard to connect with the tv unless you pay extra fee for registration, i tried to register they said it was free they asked for credit card, saying that won't be a charge, but they charge me $ 39,,not cool
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks so much for sharing your experience. To clarify, Bose does not charge a fee for product registration. If you were prompted for payment, it may have been through a third-party service not affiliated with Bose. As for the TV connection issues, here are a few troubleshooting steps that may help: http://bose.life/4nvNMNF
Gem - Bose Customer Support
Bose sound bar!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound bar!!! Amazing quality and sound!! Rate 10 out of 10
I would recommend this to a friendConnection Nightmare!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waist your time on this soundbar. It's almost impossible to get a good connection. It takes several attempts to connect to tv every single time we try to use
No, I would not recommend this to a friendLove Bose but little issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the sound level but it would make this weird subsonic sound over an extended loud bass sound and it really hurt my heads a bit
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Alexa,
I am glad to hear that you love the sound of your Smart Soundbar.
Please note that you can adjust the bass and treble of the soundbar to your preferences using the Equalizer in the Bose app.
For further assistance, please contact our team directly: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
- Pros mentioned:Sound quality
Klipsch is better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker itself is pretty decent. The app to control it is impossible to download. Very difficult to get it to connect to your home WiFi.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, we're glad to hear you like the speaker! However, we're sorry to learn about the issues you're experiencing with the Bose app. The app is essential for the best user experience, providing regular updates and access to the latest features. No worries! You can download the app here: http://bit.ly/3I4M334. Additionally, for the Wi-Fi connectivity issues, you can try the troubleshooting steps outlined in this link: http://bose.life/46lPH0q. Hope this helps! Kurt - Bose Customer Support
Don’t buy used electronics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar was damaged, the sound wasn’t as good as it should’ve been
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for bringing this to our attention. We’d love to learn more about the issues you’re experiencing so we can help resolve them. Please feel free to share your product’s serial number along with your country location, and we’ll be more than happy to assist you further. You can reach us through this link: http://bose.life/globalsupport
Disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box so not sure if it was damaged or not before I got it but the sound was awful. Connecting it to my tv was easy. Wasn’t impressed. So I end up by an lg unit
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Tracey, thanks so much for sharing your experience. We're sorry to hear you ran into trouble with your Bose Smart Soundbar. Just to inform you, Bose offers a one-year warranty for technical issues, starting from the date of purchase, specially if the product was bought through our authorized resellers including Best Buy.
Sophie - Bose Customer Support
Do not buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned bose. This speaker is not smart, it is horrible. Wont let me turn off tv and then wont give me sound. Tried to return to best buy and they refused as it was after 15 days. Tried explaining i had a family emergency, so I could not do it in the 15 days (literally 2 days after it). I do not recommend this speaker. And will not be making any larger purchases from Best Buy again after this. The customer service is horrible. The executive team never responds to concerns. Complete a waste of 400 bucks! If i could give negative stars i would!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've had not just with the product, but also with the return process and customer support. We completely understand how frustrating it must have been, especially considering your circumstances.
We’d love the opportunity to make this right, we’re committed to helping you explore alternative service options or solutions. Please reach out to us directly so we can look into this further and work toward a resolution that better reflects our dedication to customer satisfaction. Here's the link: https://bose.life/48EXztC -Klariss, Bose Customer Support
Not sure yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet I hooked up the sub and last night the music was cutting out might be my phone if it is the speaker is dope
I would recommend this to a friendBrand response from Bose Support
Posted .Thanks for sharing that! It’s great to hear you’re enjoying the speaker, hopefully it's not the unit's issue. If you do experience any trouble with the unit itself, please don’t hesitate to contact us using this link https://bose.life/48EXztC. We’d be happy to help you further!
Klariss - Bose Customer Support
- Cons mentioned:Connectivity
bose smart. soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have. a hard time getting it to turn on when I turn on the tv
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi David! Thanks for sharing your experience! We're sorry to hear you're having trouble getting your Smart Soundbar to turn on with your TV, we know how important seamless setup is. The good news is, this can often be resolved with a few quick adjustments. We recommend checking your HDMI-CEC Power and Audio Settings and make sure it's enabled. This feature allows your TV to control connected devices like your soundbar.
You can also find helpful setup tips and troubleshooting steps in our guide here: http://bose.life/3WiXMhE
Daisy - Bose Customer Support
Dont waste tour money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutly horrible. Didnt even last a month and Best buys return policy is only 15 days!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for sharing your honest feedback on the Smart Soundbar. We’re truly sorry to hear about your experience, especially given how quickly the issue occurred. We understand how frustrating it must be when a product doesn’t meet expectations, and we appreciate you bringing this to our attention.
Your experience is very important to us, and we’d love the opportunity to support you further to ensure you get the best from your Soundbar. Please reach out to our customer support team so we can review your situation in detail and explore the best possible solution together: https://bose.life/48EXztC
Klariss – Bose Customer Support
Fails to turn ON using TV power….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar fails to turn On via TV power up. This happens around 80% of the time and there really is no permanent solution.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Danny,
If your soundbar is connected via HDMI to your TV and is not always powering on at the same time as your TV, I would suggest testing the different HDMI CEC options: https://bose.life/3Cvs9Lj
If your issue is not resolved, please contact our team directly so we can assist you further: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installed it and it sounds no better than my tv speakers - no bass, no mid-range and no treble. They are supposed to come back and reinstall the system and/or determine if the soundbar is defective and replace it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi David, Thanks so much for sharing this with us. I'm really sorry to hear about the issues you're experiencing with your soundbar, to help improve the sound quality, here’s a helpful link that offers guidance on resolving issues like no bass, mid-range, or treble: http://bose.life/4gsi29R
Gem - Bose Customer Support
Just pure GARBAGE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star only because no star wasn't an option. THIS IS JUNK the 600 was JUNK too. My Bose Soundbar 600 worked for six months before dying which Bose has repaired THREE TIMES. I bought this model hoping to get around the constant repairs of the Soundbar 600 but this one was broken out of the box. I threw away everything that was Bose the satellite speakers and subwoofer and replaced everything with SONOS. Do yourself the favor and run from this dumpster fire and never look back.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Benn,
I am very sorry to hear that you have experienced issues with your Smart Soundbar out of the box.
We would love to hear more about the issues you have faced so we can offer assistance, so please contact our team directly. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
- Cons mentioned:Connectivity
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar does not connect o bose app , not worth it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear your Smart Soundbar isn't connecting to the Bose app! Make sure you're using the correct app, namely the Bose app and not e.g. the Bose Connect app. You should also unplug your soundbar from power for 5 minutes, which will soft-reset it. If these tips don't help, please contact our support team, who will be more than happy to get your soundbar up and running for you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
- Cons mentioned:Connectivity
Surrounds Not Wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I saw accompanying surround speakers are not truly wireless I returned this without trying it out.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
The Surround Speakers need to be connected to power and then you can connect them wirelessly to your Bose soundbar via the Bose app.
Best regards,
Lau - Bose Customer Support