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Customer reviews

Rating 4.5 out of 5 stars with 449 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 449 reviews
  • Rated 3 out of 5 stars

    Love Bose but little issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the sound level but it would make this weird subsonic sound over an extended loud bass sound and it really hurt my heads a bit

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Alexa,

      I am glad to hear that you love the sound of your Smart Soundbar.
      Please note that you can adjust the bass and treble of the soundbar to your preferences using the Equalizer in the Bose app.

      For further assistance, please contact our team directly: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Bose speaker

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker was trash. Bought it n in less then a month old it started messing up on us.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you for sharing your feedback about the Bose Smart Soundbar. We’d love to learn more about your experience and see how we can help improve things for you.

      We’d love the opportunity to learn more about your experience and see how we can make things right. For the best support, please reach out to us directly through this link: https://bose.life/4uFGg76 so our team can assist you in exploring possible solutions to your product issue and ensure you’re getting the best performance from your Bose product.

      Rein - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Open box failure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box that was supposed to be in excellent condition meaning all components should have been included. I did not receive a remote control which is essential for downloading the app.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Hugol, thank you for bringing this to our attention. We’re sorry to hear that your open‑box Bose Smart Soundbar did not include the remote control, especially since it’s an essential accessory for setup and app connection. This is certainly not the experience we want you to have.

      Because the product was purchased as an open‑box item from Best Buy, we recommend contacting Best Buy directly regarding the missing component, as they manage the inspection and packaging of open‑box inventory. If you need further assistance or would like to explore more option, you can reach out to us directly at https://bose.life/4sxIwvn.

      We appreciate you sharing your experience and hope this can be resolved quickly for you.

      Daisy - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Connection Nightmare!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waist your time on this soundbar. It's almost impossible to get a good connection. It takes several attempts to connect to tv every single time we try to use

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi HaroldR, thank you for sharing your feedback with us. We truly appreciate you taking the time to share your thoughts, as feedback like yours helps us identify areas for improvement. We’re sorry to hear you’re having difficulty connecting your TV to your Bose Smart Soundbar. We’d be happy to help you get set up, here’s a helpful guide you can use to walk through the connection process. (https://bose.life/42riy1D)

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Klipsch is better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker itself is pretty decent. The app to control it is impossible to download. Very difficult to get it to connect to your home WiFi.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, we're glad to hear you like the speaker! However, we're sorry to learn about the issues you're experiencing with the Bose app. The app is essential for the best user experience, providing regular updates and access to the latest features. No worries! You can download the app here: http://bit.ly/3I4M334. Additionally, for the Wi-Fi connectivity issues, you can try the troubleshooting steps outlined in this link: http://bose.life/46lPH0q. Hope this helps! Kurt - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this open box so not sure if it was damaged or not before I got it but the sound was awful. Connecting it to my tv was easy. Wasn’t impressed. So I end up by an lg unit

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Tracey, thanks so much for sharing your experience. We're sorry to hear you ran into trouble with your Bose Smart Soundbar. Just to inform you, Bose offers a one-year warranty for technical issues, starting from the date of purchase, specially if the product was bought through our authorized resellers including Best Buy.

      Sophie - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Don’t buy used electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar was damaged, the sound wasn’t as good as it should’ve been

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for bringing this to our attention. We’d love to learn more about the issues you’re experiencing so we can help resolve them. Please feel free to share your product’s serial number along with your country location, and we’ll be more than happy to assist you further. You can reach us through this link: http://bose.life/globalsupport bose

  • Rated 1 out of 5 stars

    Do not buy this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned bose. This speaker is not smart, it is horrible. Wont let me turn off tv and then wont give me sound. Tried to return to best buy and they refused as it was after 15 days. Tried explaining i had a family emergency, so I could not do it in the 15 days (literally 2 days after it). I do not recommend this speaker. And will not be making any larger purchases from Best Buy again after this. The customer service is horrible. The executive team never responds to concerns. Complete a waste of 400 bucks! If i could give negative stars i would!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've had not just with the product, but also with the return process and customer support. We completely understand how frustrating it must have been, especially considering your circumstances.

      We’d love the opportunity to make this right, we’re committed to helping you explore alternative service options or solutions. Please reach out to us directly so we can look into this further and work toward a resolution that better reflects our dedication to customer satisfaction. Here's the link: https://bose.life/48EXztC -Klariss, Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not sure yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure yet I hooked up the sub and last night the music was cutting out might be my phone if it is the speaker is dope

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing that! It’s great to hear you’re enjoying the speaker, hopefully it's not the unit's issue. If you do experience any trouble with the unit itself, please don’t hesitate to contact us using this link https://bose.life/48EXztC. We’d be happy to help you further!

      Klariss - Bose Customer Support bose

  • Rated 1 out of 5 stars

    bose smart. soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have. a hard time getting it to turn on when I turn on the tv

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi David! Thanks for sharing your experience! We're sorry to hear you're having trouble getting your Smart Soundbar to turn on with your TV, we know how important seamless setup is. The good news is, this can often be resolved with a few quick adjustments. We recommend checking your HDMI-CEC Power and Audio Settings and make sure it's enabled. This feature allows your TV to control connected devices like your soundbar.

      You can also find helpful setup tips and troubleshooting steps in our guide here: http://bose.life/3WiXMhE

      Daisy - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Fails to turn ON using TV power….

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar fails to turn On via TV power up. This happens around 80% of the time and there really is no permanent solution.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Danny,

      If your soundbar is connected via HDMI to your TV and is not always powering on at the same time as your TV, I would suggest testing the different HDMI CEC options: https://bose.life/3Cvs9Lj

      If your issue is not resolved, please contact our team directly so we can assist you further: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Dont waste tour money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutly horrible. Didnt even last a month and Best buys return policy is only 15 days!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your honest feedback on the Smart Soundbar. We’re truly sorry to hear about your experience, especially given how quickly the issue occurred. We understand how frustrating it must be when a product doesn’t meet expectations, and we appreciate you bringing this to our attention.

      Your experience is very important to us, and we’d love the opportunity to support you further to ensure you get the best from your Soundbar. Please reach out to our customer support team so we can review your situation in detail and explore the best possible solution together: https://bose.life/48EXztC

      Klariss – Bose Customer Support bose

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed it and it sounds no better than my tv speakers - no bass, no mid-range and no treble. They are supposed to come back and reinstall the system and/or determine if the soundbar is defective and replace it.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi David, Thanks so much for sharing this with us. I'm really sorry to hear about the issues you're experiencing with your soundbar, to help improve the sound quality, here’s a helpful link that offers guidance on resolving issues like no bass, mid-range, or treble: http://bose.life/4gsi29R

      Gem - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Just pure GARBAGE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One star only because no star wasn't an option. THIS IS JUNK the 600 was JUNK too. My Bose Soundbar 600 worked for six months before dying which Bose has repaired THREE TIMES. I bought this model hoping to get around the constant repairs of the Soundbar 600 but this one was broken out of the box. I threw away everything that was Bose the satellite speakers and subwoofer and replaced everything with SONOS. Do yourself the favor and run from this dumpster fire and never look back.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Benn,

      I am very sorry to hear that you have experienced issues with your Smart Soundbar out of the box.

      We would love to hear more about the issues you have faced so we can offer assistance, so please contact our team directly. You can find our details here: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Surrounds Not Wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I saw accompanying surround speakers are not truly wireless I returned this without trying it out.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      The Surround Speakers need to be connected to power and then you can connect them wirelessly to your Bose soundbar via the Bose app.

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar does not connect o bose app , not worth it.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear your Smart Soundbar isn't connecting to the Bose app! Make sure you're using the correct app, namely the Bose app and not e.g. the Bose Connect app. You should also unplug your soundbar from power for 5 minutes, which will soft-reset it. If these tips don't help, please contact our support team, who will be more than happy to get your soundbar up and running for you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Impressive audio &smart features in compact design

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Smart Soundbar with Dolby Atmos is an excellent choice for those seeking powerful, immersive audio in a compact form. Despite its small footprint, it fills a room with rich sound, making it ideal for both movie buffs and music enthusiasts. Here’s my detailed breakdown after using it for a week: Design: The soundbar’s sleek, minimalist design fits perfectly under any TV without dominating the space. Though it doesn’t come with built-in wall-mounting hardware, it’s easy to place on a shelf, which works fine for most setups. Ease of setup & use: Setting up the soundbar was a breeze, using the Bose app. It walked me through connecting the soundbar to the TV using HDMI ARC and setting up voice controls. The app also makes controlling the soundbar, adjusting sound settings, and managing connections easy. While I typically use the remote, having app control is a convenient backup when the remote isn’t handy. Sound quality & features: The combination of Dolby Atmos and TrueSpace technology delivers an incredibly immersive audio experience. Whether watching movies or listening to live music, the soundbar creates an all-encompassing soundscape, including overhead effects, which is impressive for its size. A.I. Dialogue Mode enhances voice clarity during movies without drowning out other sounds, which is especially helpful in action-packed scenes. The bass is deep and punchy even without an external subwoofer, though adding one could create a more theater-like experience. Smart features & Streaming: Integration with my smart home setup was seamless. Alexa voice control works flawlessly, picking up commands quickly and eliminating the need for an Echo device. Streaming via Bluetooth, Apple airPlay 2, Spotify connect, and Chromecast makes switching between devices easy. Although I’ve had occasional AirPlay connectivity issues, I expect a future software update will fix this. Pairing with other Bose speakers or headphones using Bose SimpleSync is also a great feature, particularly for late-night TV watching with headphones. Cons: No built-in Google Assistant (only Alexa for now, though you can control it via a Google Home speaker). Occasional AirPlay connectivity issues. No volume buttons on the soundbar itself. Alexa cannot group the soundbar with Echo devices for multi-room audio, limiting synchronized playback across multiple rooms. Overall, this soundbar excels with its powerful sound, smart features, and compact design. While there are a few limitations, such as the lack of Google Assistant and some AirPlay issues, its audio quality and ease of use more than make up for it. If you’re after a small, space-saving soundbar that offers big sound and smart device integration, this is a fantastic choice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a very satisfied Bose owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a very loud enough soundbar. I thought that Bose would give out a very nice sounding soundbar, nope.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Richard, I'm sorry to hear that you don't find your Smart Soundbar very loud! The soundbar is more than capable of supplying plenty of volume to your room, so make sure the HDMI or optical cable you're using is plugged in firmly at both ends, and that any cable caps have been removed. If that, and turning up the soundbar's volume, don't fix the issue, please contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent performance in a small package!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a small soundbar to use in another room and have been a Bose fan for years. Although the audio purists out there stick their noses in the air because of "synthetic" sound, I find their mastery of DSP to provide an amazing sonic experience from modestly sized products. Still, I was sort of stunned by the new Smart Soundbar. It seems as though the Dolby ATMOS decal has become ubiquitous with too many products claiming to support the standard but really unable to leverage it sonically. I find that this product is able to create a convincing soundstage with an amazing amount of separation and width. The product is very compact but with a satisfying heft. It is solidly constructed and has a quality feel. The small form factor means that you're not going to find a visual display, or an array of control buttons and status lights but the included remote control and the app provide everything you need to dial in the sound. Do be aware that there is only a single HDMI eArc port provided so all of your devices will have to connect through the TV. Wi-Fi and Bluetooth are provided for streaming support Speaking of the app - one of my pet peeves is the buggy nature of much of the software that manufacturers provide to manage their tech. Bose has no such issues. The app loaded and functioned perfectly for me. The listening experience was a very pleasant surprise. My expectations were pretty muted due to the small size of the unit and thus it's speakers. But, I was shocked at the virtual front soundstage and even the bit of overhead effects this sound bar can deliver! It really shines with HD music streamed through my phone - plenty of clean volume and even some decent bass! If, like me, you are looking for a quality sound experience from a compact sound bar, do yourself a favor and give this product a listen!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Solid choice small-mid sized soundbar

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was actually pretty effortless. So many ‘smart’ products seem to have some type of issue during setup, but the Bose just did what it was supposed to. No hassles. I initially installed it in a larger room, around 400 sq ft, and the sound was better than I had expected. You could tell it was struggling to fill the room, but it was more than acceptable. It had a much wider soundstage than I thought it would for such a small soundbar. After moving it to a smaller room, the sound was noticeably better and didn’t seem like it was straining to fill the room. One minor complaint is that it doesn’t really notify you when it’s doing a product update. I was reconnecting to another TV, and having issues with no sound. After messing around with TV settings for several minutes, I finally opened up the Bose app and in small font below the speaker name, it said ‘preparing update’. Clicking into the speaker it then notified me that an update was underway and it could take up to 25 minutes to complete. The A.I. Dialogue Mode is great for watching movies and TV shows. Couldn’t tell you how many times I’ve struggled with picking out the dialog during action scenes. I was skeptical about this feature, but it does actually help quite a bit. Overall, a very nice soundbar in a rather compact size.

    I would recommend this to a friend