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Customer Ratings & Reviews

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Your price for this item is $399.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 320 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the Smart Soundbar with Dolby Atmos and Voice Control for its excellent sound quality, immersive Dolby Atmos, and ease of setup. The soundbar's size and sleek design are also appreciated, along with a fair amount of bass. However, some customers have reported intermittent connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 320 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound And the surround sound is very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble at first getting this to sync with my tv but once I did, the sound was amazing!! I definitely recommend!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Should have done something else.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had done the Sonos instead. Purchased both the sound bar and subwoofer. Setup was not intuitive and very difficult. The app is not user friendly. Have it connected via ARC to my TV. Sometimes it turns on when the TV turns on but most of the time I have to go into my app and manually turn on the soundbar or go into my TV settings and change it from ARC to Bluetooth and back again for the soundbar to become “active”. My wife hate it as we will almost always have no sound until you “fiddle” with it to get the sound on. Once the sound is working, it is great. The quality of the sound is fantastic. The sub is great too. But I’m sure I would have liked the Sonos sound too. Am very disappointed overall though due to its usability.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you’ve encountered with the setup and connectivity of your soundbar and subwoofer. We understand how important it is for your system to work seamlessly, especially when you want to enjoy great sound without extra steps.
      To make sure we review the details and provide the best possible assistance, please reach out to us using this link: https://bose.life/49SSe5s
      Our team will take a closer look and do everything we can to help improve your experience.
      We appreciate your feedback and will do our best to assist you.

      Gloria - Customer Support Team bose

  • Rated 5 out of 5 stars

    Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I experienced excellent customer service. My issue was resolved immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is perfect for our new 77”tv and I highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great just what I was looking for. Sales staff was a great help and knew exactly what I was wanting. Love Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    I don’t know what you want

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much different than what I had before except the ability to hear characters speaking. I also can’t figure out how to be able to control it from my Fios remote

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beast mode

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lose yourself in an immense sound journey. Tv, Bluetooth, WiFi, etc. doesn’t all and not a bad sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s my first time buy this product my experience about this brand it’s great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy open box items from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a review for the open box item. I ordered open box -excellent which says it comes with all original items. It came with no remote and online agent told me I had to go to the store to get the replacement. I went to the store and they did not have the remote. Come back home and talk to the online agent again and they can't help with locating a remote or exchange for open box item and I would have to find a store with an open box item. Why would I pay for the item that in the description said it has all original items and have to go through this hassle? They even had me call Geeksquad and they were no help with this issue. I would never buy any open box item from Best Buy ever again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sound Enhancer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great piece to add to your entertainment needs. It enhances the experience for all who are engaged in what you're listening tool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Elevates my gaming and movie experience.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Good Luck Activating this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Luck! The soundbar must connect and be activatied through WIFI. Tried a dozen times after connecting to WIFI. No luck! "Activation Failed " message each and every time. Cannot see settings, equalization, etc. Disappointed and may not continue to use this product.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ken, and thank you for your review.

      We are sorry to hear you are experiencing difficulty with product activation of your soundbar.

      If available, it is strongly recommended to try another wireless network. This might require bringing the system to another location—one closer to the other network hardware. Doing so will help determine if the cause of the issue is related to the network hardware (or its settings), or to the hardware of your Bose system. If the issue is not with your Bose system hardware, setting up service for the system will not resolve the issue.



      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should’ve bought the Bose first but went with another product as was disappointed, went back and bought this model and was completely happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar Boose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product and almost brand new sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Smart Soundbar w Dolby Atmos and voice contro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Easy to install. No issues. recommend to friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Boss soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon initial set up and activation, it was giving issues, but after some adjustments, it worked. I don't know if its the best sound yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and clean looking. Sound is very average and lacks depth compared to other Bose systems I had in the past. It stop working a very times and had to be reseted. I don’t think it is worth the price tag.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      It is great that you like the look of the Soundbar. I'd recommend adjusting the tone controls of the Soundbar following our guide here https://bose.life/4jHbIeR. Please do contact us as well, we'd love to help https://bose.life/contact you with the sound and connection.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Love Bose quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Bose products! The quality is always there only wish they would include a product manual in box instead of only online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electrontics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the bose products to others. When am looking to replace any broken eleectronics I'll check out what bose has to offer.

    I would recommend this to a friend