Customer Ratings & Reviews
- Model:
- BOSE HOME SPEAKER 500 BLACK
- SKU:
- 6291654
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Smart Speaker 500's sound quality, ease of use, and attractive design. Many appreciate its strong bass and the convenience of Bluetooth connectivity, while some find the setup process challenging and the price point high. The speaker's app also received mixed reviews.
This summary was generated by AI based on customer reviews.
Best buy: the Boeing of electronics.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy does not take quality control or customer service seriously. Unfortunately, the corporate drive for profits and relentless cost cutting means quality control and customer service are afterthoughts... Boeing comes to mind here Twice I ordered an open box Bose speakers which are supposed to be in "excellent condition', which means all original parts and accessories are included, but twice I received speakers without a power cord and I had to return it. Very disappointing
No, I would not recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alexa built in doesn’t make this better than a regular Bluetooth speaker I thought it without plug and can’t access Apple Music.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello Guru,
Thank you for providing your review of the Home Speaker 500 system. We are sorry to hear about the trouble you're having. Apple Music can be accessed over Bluetooth. If you need further assistance, please give us a call so we can ensure you're getting the most out of your speaker.
Contact information: https://bose.life/2LXQA9c
Thank you again,
Mohsin - Bose Support
- Cons mentioned:Battery life
No battery or other power to speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have been figured with internal battery. Can’t take it anywhere
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello!
You are correct, the Home Speaker 500 does need to be connected to a power outlet to work, as it is not a portable speaker.
However, if you like how the Home Speaker 500 works but would prefer the speaker to be battery powered, then definitely check out our Home Speaker Portable! It's also a Wi-Fi connected smart speaker and does have an internal battery so you can take it with you!
Keith - Bose Customer Support
- Pros mentioned:Sound quality
Incredible sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose doesn’t go wrong, sleek design and awesome sound. I love it
I would recommend this to a friend Works as advertised, not great value for your $
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very impressed. Sounds decent but not amazing like you would expect from Bose
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, Alexa is cool add on , but she dont listen sometimes.
I would recommend this to a friend Quick and Untimely death
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially wouldve given higher rating but ive had it only 3 weeks, never have it above 60-70% at its loudest and now it crackles and rattles with any bass. Like a speaker blew and its not even a full month old. Im out the money already so ive contacted bose to see about repairs but the fact theres ANY issue this soon out the box with occasional use is concerning . I used to think of Bose as quality product and this experience leads me to believe otherwise now.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Blaine,
It is very unexpected you'd have trouble with the speaker not long after buying it. Before sending it to us for repairs, we do have a troubleshooting guide here https://bose.life/400A6Os that can help with what you're describing. Of course, we'd love to help and ask you do contact us https://bose.life/38DNELy if the troubleshooting doesn't work.
Nic - Bose Customer Support
- Pros mentioned:Bass, Bluetooth, Size
Alexa All Pumped Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Bose - Home Speaker 500 for about a month now and I feel confident recommending it to anyone who is considering buying it. While it might seem pricey to some, it has sound unparalleled by other Alexa enabled devices that I've listened to. The sound is full and rich with moderate but not quite stellar bass. Considering the size of the device and its' location in my dining area, I'm very impressed with how well it sounds. Given that I've not used an Alexa enabled speaker in my home before, I was pleasantly surprised with how much use I got out of the device beyond just listening to music. My kids who are in elementary and Junior High school loved being able to ask questions for school and just for curiosity on the fly. They also enjoyed the Alexa enabled games and trivia. I was able to link Pandora and amazon Music which gave me a diverse list of music to listen too. The pt device is relatively small considering and once I was able to connect it to my wifi network it is has stay connected without issue since. It connected to my Nexus 5x via bluetooth with out problems using the Bose app. If you are considering purchasing the device and you are hesitant, go ahead and take the dive. If the cost isn't prohibitive my guess is this is the best device of it's kind out there.
I would recommend this to a friend It’s got great sound but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t take all of the commands that the other interactive Alexa devices have.
I would recommend this to a friendBose has stuff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wife really didn’t care for this one bought a bigger one but still a Bose
I would recommend this to a friendNeed better sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product but I was expecting better sound from Bose.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello, I am glad to hear you love your Home Speaker 500. It is very unusual to hear you are disappointed with the audio. Let's get you set up with the Bose audio you know and love. The steps here https://bose.life/31ci0OS will help you to do this.
Tori Mae - Bose Customer Support
This is o k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanna order next time to is ok but not recommended other My friends
No, I would not recommend this to a friendGood Sound Quality, Terrible Technology
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose makes great speakers, plain and simple. However, if you're looking for features, you should think twice about purchasing this. First...while it says it supports Google Assistant, that is only partly true. You can not use this to stream music from any of the Google services. They seem to want to force you into a subscription to some obscure 3rd party service. Second...you can stream via bluetooth, kinda. It is difficult to set up, and often takes 3 or 4 times to connect to my S10. I've been unable to get other devices to connect to it. Third...even the aux in port is meh. Using a cord that I use for another setup, I noticed significant sound quality loss. If you only have one device that you would like to keep paired 24/7, this might be an overpriced option that works for you.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey!
Great to hear that you absolutely love the sound quality of the speaker! It's highly unusual to hear of your comments for the auxiliary cable input. Certainly test out using a different cable to ensure there is no fault. In the unlikely event you run into any Bluetooth connection difficulties, troubleshooting will always resolve this. Please try the steps at https://bose.life/2ZHMR5k.
Google Assistant and Amazon Alexa are indeed built-in to the speaker! The speaker features a custom 8-microphone array for superior voice pickup, even in loud environments. We continue to expand the abilities of our voice assistant partnerships, but thanks for your feedback!
Andy - Bose Customer Support
Good but
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot cast from YouTube nor YouTube TV. Had to return it.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey Cesar,
Sorry to hear that you've returned the speaker. You can certainly enjoy music from YouTube through the speaker via many different connection methods. The speaker features an auxiliary input for wired connections, and also Bluetooth, Wi-Fi and even AirPlay 2 for wireless connections!
Andy - Bose Customer Support
- Cons mentioned:App
Sucks
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops working- connection issues- app sucks. What happened to BOSE??!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are having these issues with your Smart Speaker 500.
We would love to assist you and find a resolution with you, so please contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
- Pros mentioned:Sound quality
Not compatible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to play with the bose sound bar it did not work. I ended up returning it The sound was fabulous the issue is it didnt do what i wanted it to do
No, I would not recommend this to a friend - Cons mentioned:Price
Really bad experience and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way to expensive for the quality they offer. I play it for about 2 hour at a normal volume and the speaker blew out
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello,
We are very sorry to hear that you are having this experience. We'd love to get some further details on what you are experiencing and have this resolved. Please reach out to your local Bose product support team, an agent will gladly get this fixed.
Tegan - Bose Customer Support
Amazing sound for small device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this speaker to replace my moms old bulky one and she loved it! She loved being able to do things around the house and use the Alexa feature.
I would recommend this to a friend- Pros mentioned:Sound quality
Poor connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just returned it today as it annoys me that i need to unplug and plug it back to get back to the internet connection. Good sound quality but sucks to unplug and plugging it back!!!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi there! Sorry to hear of the trouble you experienced using the Home Speaker 500. Whilst your speaker is actively connected to WiFi, it will show available to use in the Bose Music app. Any interruption or interference to this connection may result in a drop out. I'd advise to relocate the system closer to the source of WiFi if needed - to improve signal.
We'd love to look into things further with you so you can get the most out of your system. If you have not already, please contact us directly using the following information https://bose.life/3670zig.
Sam - Bose Customer Support
Total tech a rip off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's cool just a regular coo little device just make that best buy Topeka ks doesn't like to stick to the policy of the 60day return or trade in
I would recommend this to a friend