Customer Ratings & Reviews
- Model:
- BOSE HOME SPEAKER 500 BLACK
- SKU:
- 6291654
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Smart Speaker 500's sound quality, ease of use, and attractive design. Many appreciate its strong bass and the convenience of Bluetooth connectivity, while some find the setup process challenging and the price point high. The speaker's app also received mixed reviews.
This summary was generated by AI based on customer reviews.
Worst speaker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to scream very loud so alexa build in on speaker to hear a command. Most of the time won’t do anything. The screen is off now won’t show the time or music playing. Sound it’s Okay not the best. It cant be sync to my Bose Theatre system because it’s a different generation (1 year older). It won’t let you sync iTunes Music except by Bluetooth. So if asked to play a song it won’t play it cause it’s not supported. For a year we been trying to get a solution but Customer service haven’t been able to help to resolve issues. It means product just don’t work. Worst purchase ever.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi there! Sorry to hear you've been having difficulties. The Home Speaker 500 features a custom-designed eight-microphone array, so the speaker can hear you, even when background noise is loud. I recommed reading this article for further assistance on using Alexa - https://bose.life/2RYgBFC, as well as help for any speaker display or WiFi issues . If you'd like to set your display to show time, simply go into the Bose Music app and adjust, underneath Settings > Clock - thats the setting I've chosen for mine! As well as the option to stream via Bluetooth, this speaker also boasts AirPlay compatibility - a great help for your iTunes music streaming and connecting Apple devices. I appreciate you've called us previously, but do not hesitate to get in touch again if need be. Sam - Bose Customer Support
Does Not Last - Very Glitchy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit worked for a few months. Then the display failed. It was sent in for factory repairs. Now, the display and voice response does not work. After a factory reset, it cannot connect in the Bose app to play or connect to Alexa. Now, it is out of warranty and have to pay $99 to fix it again. It is glitchy and recommend not to purchase this smart speaker.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello, this is very strange, I have not heard of this happening before. We would like to make this right, a factory reset was a great start. Please give us a call and we would love to get this fixed for you.
Tori Mae - Bose Customer Support
Backyard Joy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for our son and he is so happy with it. It is a perfect addition to their new patio. Great service once again.
I would recommend this to a friendwireless speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are not sure if this is the best unit! Can't quit get the sound set! It's either to loud or to quiet!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound buy not good bluetooth
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK but cuts out a lot and have to unplug and reconnect not a consistent connection, good sound when it works
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi.
Please try these simple steps for a better Bluetooth connection. I suggest that you remove it from the pairing of your Bluetooth source, reboot the source, and then pair it again.
The Home Speaker 500 can fill any room with stereo sound because the two custom drivers point in opposite directions to bounce sound off the walls.
EZ - Bose Customer Support
Disappointment
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping in could be anyhow better than apple HomePod but I was wrong. The sound is good-same as apple. But in a few months it started to work really bad, with static frequency, Alexa doesn’t work at all, only google but sometimes it doesn’t respond correctly and any command I do through my phone or by voice responds very slow. I wish I could return but it’s too late.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'm glad that you enjoy the sound quality of the Smart Speaker 500, If Alexa is not responding to a command, be sure to check out some of these troubleshooting suggestions: https://bose.life/3oO3OGx. Should you need further assistance, be sure to contact our technical support teams, who will be more than happy to assist you further. Their contact information can be viewed here: https://bose.life/3BxOC84.
Liam - Bose Customer support
- Pros mentioned:Sound quality
Awesome sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good! The only downfall for me it’s that it need to be prog in not portable
I would recommend this to a friendBrand response from Bose
Posted .Hi Masin,
Glad to hear you're loving your Home Speaker 500. Sorry the lack of portability has provided disappointment, however a connection to power is required. We appreciate your feedback.
Kind regards,
Tegan - Bose Customer Support
Great Item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is absolutely wonderful. I have set my playlists up on my phone and tell it to play, easy peasy! Great buy!
I would recommend this to a friendReturned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied with sound, functinality, and Bose support.
No, I would not recommend this to a friendBose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great no trouble recommending this product to anyone!
I would recommend this to a friendTerrible Speaker.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a big fan of Bose speakers. That is until I bought this one. This speaker crapped out after I had it for less than 2 years. It never did work quite right with Alexa. Do yourself a favor and don’t buy this product. If I could give 0 stars I would.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Stevie, it's disappointing to hear that your speaker is not working as it should.
We'd love to hear more from you so that we can best assist you with a resolution. You can reach out to our customer support team here - https://bose.life/2WZOG8Z. We look forward to hearing from you.
Thanks,
Charlotte - Bose Customer Support
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay I like it but its hard to connect lame…sauce
No, I would not recommend this to a friend- Cons mentioned:Setup
Complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely complicated to setup. Wont connect to alexa kept having to factory reset.
No, I would not recommend this to a friend - Pros mentioned:Bluetooth, Sound qualityCons mentioned:App
Great Audio, Setup Less Than Stellar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the Bose Home Speaker 500 in November and setup via Bluetooth with my phone relatively easily. The sound was great...for about 5 minutes, that's when I downloaded the app from iTunes and tried to complete the setup in the app. I couldn't get the app to work and the speaker stopped making any sound. Tried everything I could think of, but no sound from that point forward. Seemed like the speaker was receiving the input from the app or Bluetooth since it was showing album art or paging through the menus, but the speaker was silent. I ended up contacting BestBuy and they got me in touch with Bose who replaced the speaker for me. I was impressed with their customer service and the speed to get the new speaker delivered. I've had no issues with the second speaker. The app isn't the greatest, but it gets the job done. Music sounds incredible on this speaker...feels like you have 4-5 speakers in the room. Even at full blast, the audio comes through clearly. I have this connected to my TV (via RCA to 3.5mm cable), which it is not designed for, but I didn't want to buy a separate soundbar. The TV audio comes across clearly and fills the room with sound. As I mentioned, it isn't designed for this so you can't leverage the TV remote to change the volume (I use the app), so if you want a seamless experience, buy a soundbar, but this works for me. I have owned multiple Bose products throughout the years and this product has that same exceptional audio that I've come to expect from them. I would recommend this.
I would recommend this to a friend - Pros mentioned:Sound quality
Alarm clock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a 5 star product do to set up issues. Sound quality is good
I would recommend this to a friendBrand response from Bose
Posted .Hi Phoenix, I am so glad you love the sound quality from your speaker. I am sorry but the Home Speaker 500 does not have a built in alarm, this may be why you are having issues setting it up. You can set up one using Alexa though. If you ever need assistance, do reach out to us via our website or social media channels and we would love to help.
Tori Mae - Bose Customer Support
Bose Update
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a Christmas gift last Christmas. There was an update from Bose and we attempted several times. Also took into store and geek squad attempted but wasn’t able. BB refunded the item
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. Sorry to hear that you were unable to update your speaker. There are few methods on how to update the firmware of your speaker. You can refer to this page for steps, https://bose.life/3qW1B0u. If you require further assistance in the future, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for the product awesome thank you so much!!!!!
No, I would not recommend this to a friendMust Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product worth prive amazing product Go For it!
I would recommend this to a friendAwesome speaker
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose always has quality systems. Love this speaker.
I would recommend this to a friendBose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing is as good as a Bose product and this one doesn’t disappoint!
I would recommend this to a friend