Customer Ratings & Reviews
- Model:
- 882963-1200
- SKU:
- 12333036
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Sound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and loud to use wireless feature makes it easy to pair around the house
I would recommend this to a friendConnection problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all I’ve tried several times to connect with the app. No luck makes it impossible to connect my sub because you need to do it through the app big downfall!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Dani, thanks for reaching out. Sorry to hear that you are having hard time connecting your Bose Smart Ultra Soundbar on the app. We'd love to make this work for you, please refer to this link for steps on connecting the Soundbar on the app: https://bose.life/3Vklt92
Thank you, hope this helps!
Klariss - Bose Customer Support
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the BOSE sound bar, with a sub woofer and wireless speakers, to connect to our LG OLED TV. While the sound quality was excellent (thus the 1 star) it was practically useless with the LG TV. It was set up multiple times and would work for a day or so, and then stop working. We returned the entire system and opted for an LG sound system that works flawlessly with our TV.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Edward,
I am very sorry to hear about the connectivity issues you have experienced with your Smart Ultra Soundbar and LG TV. What you are describing seems to be related to the HDMI CEC, so adjusting these settings would have helped and made the connection between the two devices smoother.
I am sorry you have decided to return your soundbar due to these problems.
Best regards, Lau - Bose Customer Support
Wonderful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy and I am very pleased with my purchase.
I would recommend this to a friendBose Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and value. Highly recommend. Very satisfied overall
I would recommend this to a friendStuck in update and will have to send it in to be
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for less than seven months. Now it is stuck in a software update loop. There’s no way to reset it. I read many many articles about many of the Bose sound bar products getting stuck in the loop. The only thing I can do is call and send it in to be fixed. I wish I could return this and buy a different brand. This is ridiculous!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello David,
It is odd that you're having trouble with the Soundbar updating, but I'd love to help with that. If your wifi network details haven't changed, then please try placing the Soundbar into recovery mode following the instructions here: https://bose.life/4h0bhve
Once it has completed recovery mode please follow the same steps again to ensure that it completes the recovery process.
Please also reach out to us as we'd love to help you with this: https://bose.life/contact
Nic - Bose Customer Support
Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best service,very helpful employee friendly and friendly
I would recommend this to a friendGood experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good experience, fast,convinent, staff is very responsive
I would recommend this to a friendGood quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice customer service good product good quality
I would recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. Will strongly recommend to others.
I would recommend this to a friendGOOD QUALITY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT EASY TO INSTALL AND NICE DIMENSIONS LOW PROFILE
I would recommend this to a friendAwesome soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome soundbar and was glad this was available in store!
I would recommend this to a friendSound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item and we did not regret buying it! So awesome!
I would recommend this to a friendSoundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good don't know what else to say. Using it now.
I would recommend this to a friendBose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great just a bit of trouble syncing to Bose Music app.
I would recommend this to a friendCheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control does not have enough functions. Down grade from old remote
I would recommend this to a friendSound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality worth every penny I’ll purchase again
I would recommend this to a friendBose
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is by far the best home theater and sound system.
I would recommend this to a friendNot worth the price tag
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has major sync issues when using HDMI arc to connect to TV. It does not turn on automatically. The app is confusing and has too many features that are hard to understand for an ordinary person. There are hardly any useful buttons on the soundbar. No power on indicator on the bar. The volume on TV does not have a number and only plus minus signs show. Will not be buying a Bose product again.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Harry, sorry to hear of your disappointment with your Smart Ultra Soundbar! If you're having HDMI-CEC issues, e.g. with the soundbar not turning on automatically, go to Settings > Power > HDMI Power and Audio in the Bose app and try the different options there. One of them should resolve the issues you're having. The app is designed to be straightforward and easy to use, however if you're confused by anything, please contact us so we can answer any questions: https://support.bose.com/s/get-help-landing-page?language=en_US. Lastly, information about the soundbar's different LED statuses can be found here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpazAAD&articleId=kA08c000001f8UUCAY&language=en_US. I hope this helps! Warm regards, Fiona M. - Bose Customer Support
Had a lot of expectation from Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not that good as compared to Sonos Arc Ultra and Sennheiser Ambeo Plus. When I first plugged it in I couldn't notice the difference between sound of my TV vs sound from Bose Smart Ultra. May be with a full 5.1 system it may be better, but if you are just looking for a soundbar this may not be the one.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I do have some recommendations that can help, if you are not finding the sound quality to not be as expected. Firstly, I highly recommend that you run the AdaptIQ program to ensure that your soundbar is fully calibrated to your room. You can follow the steps for the AdaptIQ process here: https://bose.life/48D4JiE.
Secondly, the soundbar does come with a built-in equalizer that can be accessed via the Bose app. To view more on this, you can check this article out: https://bose.life/4hOKe7r.
Should you need additional support with any features on the headphones, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR. Liam - Bose Customer support